Product Designer, Subscribers (Contract, PT)

As a Product Designer, Subscribers at Helium Mobile, your primary responsibilities include creating comprehensive app experiences from initial user interaction to long-term engagement. You will be leading UX/UI design efforts for both iOS and Android platforms, collaborating closely with cross-functional teams to bring innovative ideas to life. You will also focus on championing customer empathy and ensuring that the app's design is accessible and engaging for all users.

To be considered for the Product Designer, Subscribers role at Helium Mobile, you need a minimum of 4 years of experience in designing consumer mobile applications. A strong portfolio that highlights both usability and creativity is essential. Familiarity with tools like Figma and an understanding of mobile design best practices are crucial, along with the ability to collaborate with various stakeholders in a fast-paced environment.

Yes, the Product Designer, Subscribers position at Helium Mobile is fully remote. This gives you the flexibility to work from anywhere in the United States while managing your part-time commitment of approximately 20 hours each week. The company embraces a remote work culture, allowing you to design your work schedule around your lifestyle.

The pay range for the Product Designer, Subscribers role at Helium Mobile is between $50 and $75 per hour, depending on experience. It is important to note that this is a contract role for which you will be treated as a 1099 contractor, meaning the position is not eligible for health benefits or paid leave.

At Helium Mobile, you'll get to be part of a mission-driven team that prioritizes user and community-first experiences. You will have the unique opportunity to shape the design DNA of a new carrier experience and work on projects that sit at the crossroads of technology, connectivity, and culture. Plus, the culture emphasizes high ownership and low ego, creating a collaborative environment where your creative ideas can flourish.

When asked about your design process, provide a comprehensive overview that highlights your approach to user research, ideation, prototyping, and testing. Explain how you engage with stakeholders for feedback and iterate based on user insights to create compelling, user-centered designs that align with company goals.

To effectively answer this question, discuss specific strategies you employ to ensure that your designs are both functional and visually appealing. Share examples from your portfolio that showcase how you've successfully blended usability with innovation, emphasizing the importance of understanding user needs and behavior in the design process.

In response, mention your proficiency in tools like Figma, Sketch, and any other relevant software you use for wireframing, prototyping, and collaboration. Be prepared to discuss how these tools enhance your workflow and facilitate better teamwork across cross-functional teams.

This is an opportunity to present your problem-solving skills. Choose a specific project where you faced significant challenges, detail the obstacles, and explain how your design thinking and collaboration with your team led to a successful outcome. Highlight any user feedback that validated your design decisions.

Explain your method for prioritizing design elements based on user needs, business goals, and technical feasibility. Discuss how you utilize metrics or user feedback to inform your decision-making process, ensuring that your designs not only appeal to users but also align with overall project objectives.

Discuss the integral role user feedback plays throughout your design process—from initial testing of concepts to iterative improvements post-launch. Emphasize your commitment to user-centered design, and share examples of how user insights have shaped your previous projects.

When addressing this question, detail the specific practices you follow to ensure your designs are accessible to all users, including those with disabilities. Discuss guidelines you adhere to and tools you use to evaluate accessibility, demonstrating your commitment to inclusive design.

To respond effectively, share your insights on current design trends that enhance user engagement and satisfaction, such as immersive experiences, micro-interactions, or the use of animation. Link these trends back to your approach as a Product Designer at Helium Mobile and how they could improve the mobile app experience.

Describe the methods you use to maintain design consistency across both iOS and Android platforms, such as using design systems or style guides. Highlight your experience in creating scalable design assets and collaborating with engineers to ensure that your vision is successfully implemented.

Use this question to showcase your enthusiasm for the mission of Helium Mobile. Share your passion for creating meaningful user experiences in the telecom space, and discuss how your values align with the company’s goals. Mention how you’re eager to contribute to a brand new carrier experience that enhances community connectivity.