Revenue Agent 1

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Why Join Us

Oregon counts on us! Our Mission, Vision, and Values guide us as we serve Oregon taxpayers whose tax dollars support the critical infrastructure of Oregonians' daily lives. 

If you have experience in Call Centers or Collections and a desire to help people, you could be one of several people we are looking for. Department of Revenue is recruiting for multiple Revenue Agent 1 positions. We are looking for talented, detail-oriented individuals to join our Collections Division. This position is headquartered in our Salem office; however, the successful candidate may be eligible for in state hybrid work.  Hybrid work consists of performing duties onsite in a standard office environment and working remotely. 

In order to be considered for Department of Revenue recruitments, you must reside within the state of Oregon. Current Revenue employees who live outside of Oregon may apply and will be considered.

***You will be required to be on-site in the Salem office on your first day of work for on-boarding.***

If you possess language skills in Spanish, you are encouraged to apply!! We offer bilingual differential pay, which is an extra 5% of the employee’s base pay and is contingent on passing the required language test. Please note, bilingual language skills are encouraged, but not required for these positions.

What You Will Be Doing

Below is a sampling of job duties. It is not meant to encompass all duties.

• Work in a Call Center Environment assisting taxpayers, employers, attorneys, certified public accountants, tax preparers, authorized representatives, corporations, courts and other entities to clarify and resolve issues and disputes with regard to Oregon Taxes.

• Aid and explain laws, programs, policies and procedures to the taxpayer, county, public, and other employees.

• Collect past due taxes via outgoing calls, research, issuing garnishments, docketed warrants and UCC Liens.

• Process credit card and debit card transactions over the phone and in person.

• Determines if liens of paid in full accounts should be released.

For a complete position description click here

For any additional questions please contact Bev RatheLeGurche @ beverly.a.rathelegurche@dor.oregon.gov.  

This Is What You Need to Qualify
 

Six months of customer service or call center experience that includes explaining customer balances and identifying discrepancies in the account balance, requesting payment on current or past-due accounts, or setting up payment arrangements; OR

One year of customer service or call center experience which involved explaining policies, laws, rules or regulations; and resolving problems or complaints, which included dealing with customers/clients who were confused, frustrated, or hostile; OR

One year of experience working in support of a collection function, or collection work performed as part of other major responsibilities.

NOTE: Some positions with the Department of Revenue require skill in speaking, writing, and understanding languages other than English.

The ideal candidate will possess the following desired skills and attributes:

• Call Center experience working on an automated call distributor simultaneously using a computer to enter/retrieve/document information on customer accounts while assisting a customer on the phone.

• Experience explaining complex laws, rules, regulations and/or policies.

• Demonstrated ability exercising excellent judgment and decision-making skills.

• Ability to work independently without constant supervision. 

• Preference may be given to English/Spanish bilingual skill.

What's In It for You

The State of Oregon offers a competitive and affordable health and benefits package, including excellent medical, vision and dental coverage, pension and retirement programs, paid holidays off, and personal business leave, as well as paid and accrued vacation leave, and sick leave. In addition to standard medical benefits and employee leave, the state also provides additional optional benefits, such as basic life insurance, short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.

How to Apply

• Click on the "Apply" link above to complete your online application and submit by the posted closing date and time. For step-by-step instructions click apply to work for the state or current state employee.

• The work experience and/or education section of your application must clearly demonstrate how you meet all the minimum qualifications and desired skills and attributes listed above.

• Complete any supplemental questions through Workday.

• Attach your current resume (Workday job history may substitute for a resume).

• Warning – Workday will timeout after 20 minutes of inactivity and will not save your application progress. There is now a “save for later” function, if you need to take a break please be sure to click the save for later button to save your progress.

• Be sure to check Workday and your email for additional tasks and updates. After hitting submit there may be additional required tasks for you to complete prior to the announcement closing.

• If you are requesting Veteran’s Preference, you will receive a Workday task to submit your supporting documents.  Be sure to submit your documentation prior to the close date of this posting in order to have the preference considered.

 Additional Information

• This is an SEIU-represented position. This recruitment may be used to fill additional vacancies as they occur.

• The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect the additional 6.95%.

• Review the Classification and Compensation page for more details on the classification, or you may visit our website for information on the job offer process following pay equity.

• Applicants must be authorized to work in the United States. Applicants who require VISA sponsorship will not be considered at this time.

• Eligible veterans who meet the qualifications will be given veterans' preference. Click on the following link for additional information on Veterans’ Preference.

• Criminal Records Check - Employment in any position with the Department of Revenue for all current and prospective employees is contingent on passing a criminal background and fingerprinting check. Circumstances of any criminal conviction will be reviewed to determine eligibility for the position under recruitment.

• To work for the Department of Revenue you must comply with all income tax laws. This means that the department will check to see if you have filed Oregon income tax returns and made arrangements to pay any outstanding liabilities before offering you a position.

• If you need an application in an alternate format in order to complete the process, you may contact us at: Human Resources at (503) 945-8547.

Helpful Links

How to Set Job Alerts

Workday Applicant FAQ

Understanding the State Application Process

Help & Support web page

The Oregon Department of Revenue strives to create an inclusive environment that welcomes and values the diversity of the people we serve. We foster fairness, equity, and inclusion to create a workplace environment where everyone is treated with respect and dignity. The Oregon Department of Revenue is an equal opportunity, affirmative action employer committed to workforce diversity.

Studies have shown that women and people of color are less likely to apply for jobs unless they meet every one of the desired attributes listed.  We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a non-traditional background.  We would encourage you to apply, even if you don't meet every one of our attributes listed.  If you are unsure whether you meet the qualifications of this position, please feel free to contact us to discuss your application.