Leasing Consultant

As a Leasing Consultant at Paragon Properties, you will handle all leasing, marketing, sales, and customer service tasks. Your duties will include conducting property tours, maintaining resident relationships, managing application paperwork, and ensuring resident satisfaction. You'll work to foster a positive living experience and engage in community outreach, making this role vital to our mission of delivering unparalleled residential experiences.

To qualify for the Leasing Consultant position at Paragon Properties, you should have at least 1 year of experience in customer service or sales, and 6 months of on-site leasing experience is preferred. A high school diploma is required, with some college education being a plus. Strong attention to detail and sales abilities are crucial, alongside proficiency in MS Office and familiarity with YARDI software if possible.

As a Leasing Consultant at Paragon Properties, you can enjoy a variety of benefits, including paid time off, a guaranteed full-time 40-hour work week, a leasing move-in bonus, comprehensive medical, dental, and optical insurance, and a generous 401(k) plan with employer contributions. You'll also be recognized through our Employee Recognition Program and enjoy discounts on your rent!

At Paragon Properties, we believe in empowering our Leasing Consultants through a robust training program. New hires will receive training that covers everything from property management practices and customer service excellence to sales techniques. We prioritize your professional growth and provide opportunities for advancement so you can thrive in your career.

The work environment at Paragon Properties is vibrant, supportive, and fun! As a Leasing Consultant, you'll be part of a team that feels like family, where staff camaraderie and collaboration are encouraged. With a focus on delivering outstanding customer service and making a positive impact in the community, you'll find endless opportunities to connect with others and grow in your role.

When conducting a property tour, it’s essential to be personable and engaging. Start by greeting the prospective resident with a friendly smile and warm introduction. Take the time to listen to their needs and preferences, and tailor your tour to showcase the features that align with those. Highlight amenities, answer any questions they might have, and paint a picture of life in the community to create a compelling narrative.

Retaining existing residents is all about building strong relationships and ensuring their satisfaction. Regular check-ins, hosting resident events, and promptly addressing concerns are key strategies. Also, demonstrating genuine interest in residents' lives, creating a sense of community, and ensuring your follow-up communication is proactive can help foster loyalty and a peaceful living environment.

Fair Housing regulations play a crucial role in promoting equality and preventing discrimination in housing. As a Leasing Consultant, it’s my responsibility to uphold these regulations by ensuring that all prospective residents are treated fairly and have equal access to housing options. I stay informed about these laws to ensure compliance and to provide equal service to all residents.

In a previous role, I encountered a prospect who had initial doubts about living in our community. I listened actively to their concerns and provided tailored solutions to address them. By highlighting unique features that matched their lifestyle and following up after their visit, I was able to build a rapport and ultimately guide them toward signing a lease. This approach demonstrates the importance of personalized service and effective follow-up.

In a fast-paced leasing environment, prioritization is key. I utilize a combination of task management tools and lists to keep track of urgent tasks such as processing applications and conducting tours. By assessing the immediate needs of residents and maintaining clear communication with my team, I can ensure that each task is handled efficiently while providing the highest standard of service.

As a Leasing Consultant, I would prioritize active listening, empathy, and clear communication as key customer service best practices. Building rapport with prospects and residents allows me to better understand their needs. Additionally, remaining professional and positive, even in challenging situations, shows a commitment to exceptional service and leaves a lasting impression.

I have experience with various leasing management software tools, including YARDI, which is widely used in this industry. I'm proficient in Microsoft Office programs like Word, Excel, and Outlook, allowing me to efficiently manage data, communicate with residents, and create marketing materials. My technical skills enable me to adapt quickly to new software and improve overall operational efficiency.

I am drawn to the Paragon Properties mission of creating an unparalleled living experience and the company’s core values of putting people first. The opportunity to be part of a team that provides excellent service and fosters a community environment aligns perfectly with my passion for customer service and relationship building, which I believe are paramount to this role.

Handling a dissatisfied resident’s complaint requires active listening and a genuine approach. I would start by calmly gathering all the necessary details about their concern and empathizing with their feelings. I would then assure them that I will do my best to resolve the issue promptly, and I would follow up after resolving the matter to ensure satisfaction. This approach not only addresses the immediate issue but also helps restore trust.

To contribute positively to the team culture at Paragon Properties, I believe in fostering open communication, collaboration, and respect among colleagues. I aim to engage in team-building efforts, share insights and ideas, and support my co-workers in any way I can. Being a positive influence and showing appreciation for everyone’s efforts strengthens the team and enhances the overall environment.