Polish speaking consultant role in leading tobacco firm work from home in Greece

The Polish Speaking Consultant at Patrique Mercier Recruitment ES will act as the primary contact for Polish-speaking clients, providing exceptional support and tailored solutions. They will engage with clients to understand their needs, develop strong relationships to enhance loyalty, and provide feedback to improve services. Staying updated on industry trends will also be vital to effectively share insights with clients.

To qualify for the Polish Speaking Consultant role at the leading tobacco firm, candidates should be fluent in Polish and English, with experience in customer service, consultancy, or related fields being preferred. Strong interpersonal and communication skills are essential for building relationships and articulating solutions effectively.

As a Polish Speaking Consultant, you can expect a range of attractive benefits, including private health insurance, above-average Greek salary, performance bonuses, and fully paid training. The company also offers two extra salaries per year and a fully paid relocation package, right down to flights and hotel stays, along with free Greek lessons.

Yes, the Polish Speaking Consultant role is a work-from-home opportunity, allowing you to enjoy the flexibility of remote work while contributing to a prestigious tobacco firm. This setup helps you maintain a healthy work-life balance while engaging actively with clients.

Success as a Polish Speaking Consultant involves a passion for delivering exceptional client service, strong relationship-building skills, and a proactive mindset. Embracing learning opportunities about the tobacco industry and participating in team efforts will also enhance your effectiveness in providing valuable support to clients.

To handle difficult customer interactions, it's essential to remain calm and empathetic. Acknowledge the client's concerns, actively listen to their issues, and provide clear, reasoned solutions. Demonstrating understanding and a willingness to help can often diffuse tension and lead to positive outcomes.

Building relationships with clients often involves personalized communication and follow-ups. For instance, in my previous role, I maintained regular contact with clients, occasionally sending them updates about new products and soliciting their feedback, which helped foster trust and loyalty.

Keeping up with industry trends requires actively reading relevant articles, attending webinars, and engaging in discussions within my network. I also believe in utilizing the resources provided by the company, such as attending training sessions and team meetings to stay informed about products and market changes.

I find the tobacco industry dynamic and challenging, and I appreciate the opportunity to engage with a diverse clientele. Working as a Polish Speaking Consultant allows me to combine my language skills with my passion for customer service, helping clients navigate their choices in a respectful and informed manner.

I would begin by actively listening to clients' preferences and needs to tailor my recommendations accordingly. Providing them with insights and comparisons can empower them to make informed decisions. It's also important to highlight the benefits of our products while ensuring transparency about their usage.

Meeting customer expectations requires understanding their needs thoroughly. I would ask probing questions, take careful notes during interactions, and follow up post-service to ensure satisfaction. Feedback is vital for continual service improvement and client trust.

In a previous role, a client experienced issues with their order. I took it upon myself to investigate the issue, personally followed up with logistics, and ensured it was resolved swiftly. I also offered a small discount on their next purchase as a goodwill gesture, which they appreciated.

Adapting my communication style involves assessing the client's comfort level and cultural background. For some clients, being more formal is essential, while others may prefer a casual approach. Identifying cues from their responses allows me to adjust accordingly and connect more effectively.

I understand that your company is committed to innovation and providing high-quality tobacco products. It's also crucial to address the public's health concerns proactively, which is why I'm interested in learning about the steps your firm is taking towards alternatives and responsible marketing.

Attention to detail is paramount because it ensures that clients receive accurate information and tailored solutions. Overlooking details can lead to misunderstandings and dissatisfaction, so being meticulous in communication and documentation is vital for fostering trust and ensuring a smooth customer experience.