Associate Partnership Manager - job 1 of 2

The Associate Partnership Manager at Payoneer is primarily focused on strengthening existing client relationships to enhance customer adoption, retention, and growth. This includes helping clients define and achieve their strategic goals with our products, responding to operational requests, collaborating with the Marketing Team, gathering customer feedback, and implementing best practices for customer success.

To apply for the Associate Partnership Manager position at Payoneer, candidates should have 1-2 years of experience in channel sales, partnerships, customer success, business development, or account management. A strong understanding of Fintech partnerships is crucial, along with the ability to build relationships and work across teams.

Yes, the Associate Partnership Manager role at Payoneer allows for a hybrid or remote work setup. We encourage flexibility and aim to support our team members in achieving a healthy work-life balance while contributing to our global mission.

For the Associate Partnership Manager position at Payoneer, fluency in English and Ukrainian is required. Knowledge of additional languages is considered a beneficial asset, given our global clientele.

At Payoneer, we are committed to fostering career growth and development for our Associate Partnership Managers. We offer opportunities for skill enhancement through training programs, mentorship, and the chance to collaborate with cross-functional teams, helping you advance in your career while making a meaningful impact.

In answering this question, highlight your previous roles in customer success, emphasizing how you engaged with clients to drive adoption and satisfaction. Include specific examples of strategies you employed to build relationships and achieve mutual goals.

Discuss your approach to understanding partner needs, maintaining open communication, and proactively providing support. Mention how you would utilize feedback to enhance product offerings and encourage regular check-ins to ensure alignment on goals.

Explain your method for addressing conflicts or challenges by first listening to the partner's concerns and working collaboratively towards solutions. Share an example of a previous partnership challenge and how you successfully resolved it.

Talk about the importance of data in tracking engagement metrics, partner needs, and satisfaction levels. Mention how you use data analysis to inform your strategies and decision-making processes, ensuring partners receive maximum value.

Emphasize your organizational skills and ability to prioritize tasks. Explain how you would leverage tools for project management to keep track of engagements and ensure that each partner feels valued and attended to.

Discuss the key elements of transparency, shared goals, and mutual benefit in partnerships, specifically in the context of Fintech. Highlight how innovative solutions and adaptability contribute to the success of these relationships.

Share a specific project where you successfully engaged partners, detailing your role and the outcome. Focus on your contributions and the skills you utilized to ensure the project's success and any lessons learned along the way.

Discuss your strategies for soliciting feedback regularly, such as through surveys or direct conversations, and how you implement this feedback to enhance the overall partner experience and address their needs effectively.

Mention specific CRM tools or project management platforms you've used in the past to manage relationships. Discuss how these tools helped you stay organized, track communications, and measure partner engagement.

Express your enthusiasm for Payoneer’s mission and its impact on small and medium-sized businesses globally. Connect your personal values and career goals with the company’s vision to illustrate why this role excites you.