Hardware Technician - job 2 of 3

As a Hardware Technician at Peraton, your responsibilities include monitoring and documenting server performance, planning upgrades, providing maintenance for hardware and software components, and ensuring operational efficiency at domestic consular facilities. You'll perform troubleshooting for complex issues, manage system configurations, and ensure card printer systems are available, meeting critical operational standards.

To become a Hardware Technician at Peraton, you need a high school diploma or equivalent, paired with relevant IT support experience—at least 6 years for a high school diploma or less for higher education levels. Active U.S. citizenship and a SECRET security clearance are also required, alongside a strong mechanical skill set and the ability to use hand tools and electrical test equipment.

Peraton emphasizes security by incorporating comprehensive practices into IT operations, which includes robust policies and procedures that all Hardware Technicians must adhere to. You’ll support the Systems Administrators and Information Systems Security Officers (ISSO) in ensuring compliance with Department of State security requirements.

As a Hardware Technician at Peraton, expect a collaborative and dynamic work environment where teamwork and communication are key. You'll work in various domestic Consular facilities, engaging with government personnel while handling hands-on technical tasks. The rotating shift schedule allows for flexibility in balancing work responsibilities.

While not mandatory, certifications like CompTIA A+, Network+, and Security+ are beneficial for a Hardware Technician at Peraton as they demonstrate your competency in IT fundamentals. Continuous learning and training are encouraged to enhance your technical skills and support your career growth within the company.

When troubleshooting hardware issues, start by clearly defining the problem and gathering as much information as you can about the symptoms. Then systematically isolate the issue by testing components methodically—from peripherals to main systems—and document your findings at each step. Demonstrating this structured approach can showcase your analytical skills to interviewers.

Prioritizing tasks involves assessing urgency and impact. For instance, if multiple ticket requests come in, I would first tackle issues affecting critical systems or processes. Communicating with team members and users helps manage expectations, ensuring everyone is aligned regarding timelines while also working efficiently.

In my previous role, I was responsible for routine maintenance, calibration, and troubleshooting of card printer systems. I ensured that all printers were operational at all times. I documented all processes and followed manufacturer specifications closely, which is vital when dealing with sensitive equipment.

I am very comfortable with technical documentation, as I believe it plays an essential role in ensuring efficient operations. I regularly developed, maintained, and communicated system diagrams and configurations, ensuring that all my work is documented thoroughly for compliance and future reference.

In a previous job, our team encountered a major server issue affecting several departments. I coordinated closely with Systems Administrators to address the problem. We held a quick brainstorming session, outlined possible solutions, and implemented a plan of action, which successfully restored services. This experience highlighted the importance of teamwork and effective communication.

I routinely engage in continuous learning through online courses and workshops, attend industry conferences, and participate in tech forums and communities. Staying updated not only enhances my skills but also allows me to bring fresh insights and solutions to my role as a Hardware Technician.

I ensure compliance by strictly following all internal policies and Department of State guidelines. This includes conducting regular checks, documenting any changes, and participating in security training sessions to keep up with new regulations. This vigilance helps maintain a secure operational environment.

In my previous roles, I gained significant experience troubleshooting both analog and digital circuits down to the PCB level. My hands-on experience allowed me to develop a strong ability to diagnose issues promptly, implementing solutions to ensure that systems are functioning without interruptions.

Handling stress effectively involves staying organized and maintaining open lines of communication with my team. I prioritize tasks methodically and take short breaks to keep my mindset clear and focused. Techniques such as deep breathing and taking a step back to assess the situation also help maintain a steady approach during busy periods.

I have extensive experience handling Government Furnished Equipment (GFE), ensuring that their maintenance and operational protocols are followed. I’ve dealt with various issues, from repairs to compliance checks, ensuring that equipment is in line with government standards while being ready for immediate deployment when necessary.