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Job details

Server

Benefits/Perks
  • Weekly Pay: Get your earnings on a weekly basis.
  • Competitive Wages: Earn more while doing what you love.
  • Meal Discounts: Enjoy delicious food on and off the clock!
  • Paid Vacation Time: Take a well-deserved break*.
  • Employee Benefits: Access to Medical, Dental, Vision, and more!* We've got you covered.
  • Flexible Scheduling: Work-life balance is important to us.
  • 401(k) Savings Plan: Start saving for your future, with a company match*.
  • Advancement Opportunities: Grow your career with us.
Company Overview
Founded in 1958 as a single pancake house in Ohio, Perkins has transformed into the nation’s leading family restaurant. Through the years, Perkins has remained true to its mission of providing guests with friendly service and classic comfort dishes at a great price. Sure, Perkins started with dozens of pancakes and waffle options, but soon enough we grew to offer American staples like breakfast all day, hearty steak plates, juicy burgers, and a wide selection of handcrafted handhelds, soups, and salads. The most iconic piece of Perkins Bakery is, you guessed it, our pie!
 
 At Perkins, we take great pride in our service, experience, and feeding folks what they like. It’s the cornerstone of our company and the thing that keeps us going after all these years. With nearly 300 company-owned and franchised locations in 32 states and two Canadian provinces, we’re pretty proud of how far we’ve come. Perkins American Food Co. is franchised by JDK Management Company - a family of hospitality and service companies since 1982.

Job Summary
We are looking for a Server who brings friendly energy, enthusiasm, and willingness to learn and grow. As a member of the team, you’ll help give our guests a dining experience they will never forget.

Responsibilities 
  • Provides excellent customer service to all guests, ensuring their satisfaction
  • Greets guests promptly, assists with menu selection, and makes recommendations when necessary
  • Accurately takes and places orders, delivering them promptly once prepared
  • Addresses guests' concerns or issues, escalating to management as needed
  • Maintains cleanliness of tables, dining area, and pantry during shift
  • Completes all side work as assigned
  • All other duties as assigned
Qualifications
  • Prior serving experience is preferred, but not required
  • Excellent customer service and interpersonal skills
  • Ability to work in a fast-paced, team-oriented environment
  • Ability to lift and carry up to 50 lbs.
  • Ability to stand, walk, reach, and bend for extended periods
Apply now and become a part of the team where pancakes are serious but delicious business!

Disclaimer
This position description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development, and compensation. As such, the incumbent may perform other duties and responsibilities as required. EOE   *Terms Apply
 
What You Should Know About Server, Perkins Restaurant & Bakery

Looking for a fun and rewarding opportunity? Join the team at Perkins American Food Co. as a Server in Erie, Pennsylvania! Here, you’ll be the face of our beloved restaurant, creating memorable dining experiences for our guests with your friendly demeanor and enthusiasm. Although prior serving experience is preferred, it’s not required; what matters most is your passion for customer service and your eagerness to learn! In this role, you will greet guests, assist them with menu selections, and ensure their orders are accurate and delivered promptly. You’ll also maintain the cleanliness of the dining area so that every guest enjoys a pleasant atmosphere. Plus, we offer great benefits like competitive weekly pay, flexible scheduling, and even meal discounts! At Perkins, we believe in work-life balance and giving our team the resources they need to succeed. If you’re ready to step into a role where you can grow your career, enjoy delicious food, and be part of a supportive team, apply now to become a Server at Perkins. Your journey in the world of hospitality starts here, where pancakes are serious yet delicious business!

Frequently Asked Questions (FAQs) for Server Role at Perkins Restaurant & Bakery
What are the main responsibilities of a Server at Perkins American Food Co.?

As a Server at Perkins American Food Co., you will primarily be responsible for providing excellent customer service to all guests, ensuring their satisfaction from the moment they enter the restaurant. This includes greeting guests promptly, assisting with menu selections, taking and placing orders accurately, and addressing any concerns that may arise during their dining experience. You will also be responsible for maintaining cleanliness in the dining area and completing side work as assigned.

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What qualifications do I need to be a Server at Perkins American Food Co.?

While prior serving experience is preferred, it's not mandatory to become a Server at Perkins American Food Co. Candidates should possess excellent customer service and interpersonal skills, an ability to work in a fast-paced, team-oriented environment, and the physical capability to lift and carry up to 50 lbs. A friendly attitude and a willingness to learn are essential to thrive in this role.

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What benefits can I expect as a Server at Perkins American Food Co.?

Perkins American Food Co. offers a variety of benefits for its Servers, including weekly pay, flexible scheduling, competitive wages, meal discounts, and paid vacation time. Additionally, there are employee benefits such as healthcare options, a 401(k) savings plan with company matching, and numerous advancement opportunities to help you grow your career.

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Can I grow my career as a Server at Perkins American Food Co.?

Absolutely! Perkins American Food Co. values the growth and development of its employees. As a Server, there are numerous advancement opportunities available, allowing you to move up within the organization and take on more responsibilities, whether in service or management roles. Your hard work and dedication can truly lead to a rewarding career path!

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What is the work environment like for a Server at Perkins American Food Co.?

The work environment for a Server at Perkins American Food Co. is vibrant and team-oriented. You will be working alongside enthusiastic colleagues, providing friendly service to our guests in a fast-paced atmosphere. Each day is different and engaging, with the opportunity to interact with a diverse array of customers, making it an enjoyable place to work.

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Common Interview Questions for Server
How do you prioritize tasks during a busy shift as a Server?

To answer this question effectively, share specific strategies you use to manage tasks under pressure. Highlight your ability to assess workload and prioritize guest needs over side tasks, ensuring that customer satisfaction remains your top priority, even during peak hours.

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Can you describe a time when you handled a difficult customer situation?

When discussing this, outline a specific experience where you remained calm and professional, listening to the customer's concerns, and offering a reasonable solution. This illustrates your customer service skills and capability to handle challenges.

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What do you think makes exceptional customer service?

Focus on characteristics like attentiveness, responsiveness, and genuine friendliness. Explain how these elements contribute to a guest’s overall experience, reflecting Perkins American Food Co.'s mission of providing memorable service.

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How would you describe your teamwork experience in a restaurant environment?

Discuss how effective communication and collaboration with team members enhance efficiency on the floor. Share experiences of how you have worked with colleagues to solve problems or improve service, emphasizing the importance of teamwork.

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Why are you interested in working as a Server for Perkins American Food Co.?

Articulate your appreciation for Perkins' commitment to quality service and comfort food, and your excitement about being part of a family-friendly atmosphere. Relate it to your passion for providing outstanding customer experiences.

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What strategies do you use for upselling menu items?

Explain different techniques you use to recommend items, such as sharing personal favorites or highlighting daily specials. Show your enthusiasm for the menu and your understanding of how upselling can enhance the guest experience.

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How do you keep your knowledge of the menu and specials up to date?

Discuss methods such as regular training sessions, reviewing updates from management, or practicing by engaging with the menu yourself. Express your dedication to knowing the menu inside and out to better serve guests.

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What would you do if you noticed a colleague struggling during their shift?

Share your willingness to jump in and assist your team. Use examples of how collaboration can enhance overall service and ensure that customers have the best experience possible.

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How do you handle stress during peak dining hours?

Talk about techniques you implement, such as staying organized, focusing on one task at a time, or using humor to maintain a positive outlook. Stress your resilience and ability to provide quality service amid challenges.

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What do you enjoy most about being a Server?

Highlight your passion for interacting with people and creating enjoyable experiences. Share stories or examples that showcase your love for food and hospitality, connecting them to your role at Perkins American Food Co.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 3, 2025

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