Analyst, Client Onboarding

As an Analyst, Client Onboarding at Galaxy, you will manage the entire client onboarding process, ensuring functionality between various teams such as Compliance and Legal. Your tasks will include maintaining up-to-date onboarding procedures, resolving client issues, and providing detailed reports on the onboarding progression. Each responsibility contributes to delivering a seamless experience for our clients.

To be a successful candidate for the Analyst, Client Onboarding role at Galaxy, you should ideally possess a bachelor's degree or equivalent, along with about 3+ years of experience in client onboarding or a related field. A solid understanding of AML and KYC regulations is crucial, and any experience with CFTC Swap Dealer requirements will be an added advantage.

Galaxy is committed to the personal and professional growth of its employees. As an Analyst, Client Onboarding, you will have access to unique learning opportunities within the crypto industry, alongside free virtual coaching and counseling sessions. We encourage continuous improvement and provide a supportive environment for you to thrive.

The culture at Galaxy is vibrant and dynamic, rooted in high performance and transparency. As an Analyst, Client Onboarding, you'll work closely with a diverse team of creative problem solvers who value excellence and are driven to reshape the economy. Our emphasis on transparent feedback ensures that your voice is heard and your contributions are recognized.

Analysts, Client Onboarding at Galaxy enjoy a competitive salary and a myriad of benefits, including unlimited flexible time off, company-paid holidays and sick leave, generous parental leave, and a 401(k) matching program. We also offer free daily snacks at the office, providing a healthy and enjoyable working environment.

When answering this question, focus on detailing specific experiences from your previous roles that relate directly to client onboarding, compliance, or financial services. Use examples that demonstrate your problem-solving skills and your ability to adapt quickly to changes in a fast-paced environment.

Describe your approach to communication and problem-solving in challenging situations. Emphasize the importance of listening to client concerns, collaborating with internal teams to find solutions quickly, and ensuring that clients feel supported throughout the resolution process.

In your response, outline the basic principles of KYC (Know Your Customer) and AML (Anti-Money Laundering). Express your awareness of how these regulations serve to protect organizations and clients within the financial industry, highlighting any relevant experiences implementing these processes in previous positions.

Here, share your enthusiasm for blockchain technology and its potential to revolutionize industries. Relate this passion to your background and how it aligns with the values and goals of Galaxy. Bringing in personal experiences or projects can make a compelling addition.

Use the STAR (Situation, Task, Action, Result) method to provide a structured response. Discuss an instance where you had to pivot quickly, what actions you took to adjust, and how your adaptability positively impacted the project's outcome.

Detail your prioritization strategy focusing on assessing urgency, resource availability, and stakeholder impact. Mention tools or methods you use for tracking progress and staying organized, which reveals your proactive approach to managing workload.

Here, emphasize qualities such as attention to detail, communication skills, and analytical thinking. Discuss why these traits are vital for success in the Analyst, Client Onboarding role and how you embody these characteristics in your professional journey.

Illustrate your method for adhering to compliance requirements, including staying updated on regulations and maintaining comprehensive documentation. Stress the importance of collaboration with regulatory teams and conducting regular audits to ensure best practices.

Mention any specific software or tools you've used in the onboarding process, such as CRM systems, document management software, or data analysis tools. Explain how you effectively utilized them to enhance efficiency in your past roles.

Provide a real-world example where you identified a bottleneck or inefficiency and propose a solution. Focus on how your initiative led to measurable improvements in onboarding time, client satisfaction, or operational efficiency.