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Senior Cloud Infrastructure Services Engineer

Role:                                 Senior Cloud Infrastructure Services Engineer

Location:                          Leeds/Hybrid, 2/3 days per week in the office

Salary:                              DOE, plus extensive benefits

Contract type:                 Permanent

Employment type:          Full time

Working hours:               40 hours per week, Monday-Friday (9:00–17:30)

Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.4 million patients in England manage their NHS prescriptions from request through to delivery.  We are Great Place to Work certified as we consider colleague experience a top priority every day.  Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider.  We are committed to continuing to develop a positive, open and honest working environment for all.

Are you passionate about delivering quality service and enhancing the security of  infrastructure? We're looking for someone who thrives on improving security posture in alignment with IT security strategy and business needs. If you're comfortable suggesting innovative improvements and adapting to change, we want you!

We are seeking an experienced Senior Cloud Infrastructure Services Engineer who embraces our vision and is keen and confident to deliver results. You will be passionate about providing an exceptional customer experience, with an expectation of aiding, supporting, and advising individuals experiencing technical or operational challenges. You will be a problem solver who seeks secure solutions to business challenges, and delivering high quality results on technical projects within a predetermined timeframe.

What’s in it for you?

Occupational sick pay                   

Enhanced maternity and paternity pay                  

Contributory pension 

Discounted insurance (Aviva)     

Employee discount site                                              

Discounted gyms (via our blue light card and benefits schemes)

Employee assistance programme              

In-house mental health support                              

Free onsite parking  

Health and wellbeing initiatives 

Social events throughout the year                                         

Cycle to work scheme 

Green car scheme*(subject to minimum earnings)                           

Registration fees paid (GPhC, NMC, CIPD etc)      

Long service bonus 

Refer a friend bonus                      

Blue light card                                                               

Hybrid working

Commitment to CPD/training     

25 days annual leave increasing with service

Annual leave buy and sell scheme

Discounts & Exclusive offers at The Springs, Leeds

25% Discount & health & beauty purchases 

25% Discount on Pharmacy2U Private Online Doctor Services

What you’ll be doing?

  • Act as technical lead on IT Infrastructure projects
  • Provide authoritative technical advice to the IT Operations team, management and stakeholders
  • Ownership of technical issues across P2U infrastructure and EUC, proactively develop solutions to problems
  • Develop strategic solutions to improve infrastructure and/or reduce IT costs
  • Liaising with counterparts across the business, including partner organizations, suppliers, Local IT and other 3rd Parties
  • Technical ownership of applications and systems including: Azure, O/M365 Products including security products, Intune, Firewalls, Switches and other infrastructure components.
  • Lead on incident investigation
  • Any other duties commensurate with the role

Who are we looking for?

  • Minimum 5 years+ experience in a technical support role
  • In depth experience of owning and operating Azure platforms
  • Experience with Microsoft Intune or other MDM solutions
  • Experience working with security/logging tools such as Entra, Nessus, ELK, Kibana, LogRhythum, NewRelic, etc
  • Strong understanding of networking (CCNA or equivalent highly desirable)
  • Strong knowledge of cloud environments (particularly Azure)
  • Excellent working knowledge of Windows, Linux and MacOS
  • Strong knowledge of Microsoft Windows Servers (2016+)
  • Strong knowledge of server virtualisation
  • Strong knowledge of containerisation
  • Proven track record in technical leadership

What happens next?

Please click apply and if we think you are a good match, we will be in touch to arrange an interview.

Applicants must prove they have the right to live in the UK.

All successful applicants will be required to undergo a DBS check.

Unsolicited agency applications will be treated as a gift.

#INDTECH

 

What You Should Know About Senior Cloud Infrastructure Services Engineer, Pharmacy2U

Join us as a Senior Cloud Infrastructure Services Engineer at Pharmacy2U, where you'll play a pivotal role in enhancing the security and efficiency of our IT infrastructure. We are a market leader in the online pharmacy sector, with over 25 years of experience serving more than 1.4 million patients across England. As a certified Great Place to Work, we prioritize our colleague experience, ensuring that you thrive in a supportive and innovative environment. If you're passionate about using your expertise to deliver exceptional service while securing our cloud infrastructure, this is the perfect opportunity for you. Your main responsibilities will revolve around being the technical lead on IT infrastructure projects, providing authoritative advice, and tackling challenges proactively. With at least 5 years of relevant experience, you will oversee Azure cloud platforms and work with advanced security tools to ensure a seamless experience for our users. At Pharmacy2U, we encourage a culture of continuous professional development, and you'll enjoy an array of benefits, including generous annual leave, health initiatives, and employee discount programs. If you thrive on problem-solving and are eager to contribute to a world-leading digital healthcare provider, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Senior Cloud Infrastructure Services Engineer Role at Pharmacy2U
What are the daily responsibilities of a Senior Cloud Infrastructure Services Engineer at Pharmacy2U?

As a Senior Cloud Infrastructure Services Engineer at Pharmacy2U, your daily responsibilities will include acting as the technical lead on IT infrastructure projects, providing technical advice to the IT Operations team, and developing strategic solutions to optimize our cloud infrastructure. You'll also be required to liaise with stakeholders and partner organizations while ensuring that all technical issues are managed effectively.

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What qualifications do I need to be a Senior Cloud Infrastructure Services Engineer with Pharmacy2U?

To qualify for the Senior Cloud Infrastructure Services Engineer position at Pharmacy2U, candidates should have a minimum of 5 years' experience in a technical support role. In-depth experience working with Azure platforms is essential, as well as knowledge of security/logging tools. Familiarity with networking, cloud environments, and operating systems like Windows and Linux is highly desirable.

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What makes Pharmacy2U a great place to work as a Senior Cloud Infrastructure Services Engineer?

Pharmacy2U is recognized as a Great Place to Work, offering a supportive environment where colleagues are valued. You'll enjoy benefits like extensive leave, enhanced maternity/paternity pay, employee discounts, and opportunities for professional development. The company fosters a culture of innovation and teamwork, making it an ideal workplace for a Senior Cloud Infrastructure Services Engineer.

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How does the Senior Cloud Infrastructure Services Engineer role contribute to Pharmacy2U's mission?

The Senior Cloud Infrastructure Services Engineer plays a crucial role in enhancing the security and efficiency of our IT infrastructure at Pharmacy2U. By ensuring a secure and reliable cloud environment, you'll help us deliver exceptional service to patients, aligning with our vision to be a world-leading digital healthcare provider.

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What tools and technologies should a Senior Cloud Infrastructure Services Engineer at Pharmacy2U be familiar with?

As a Senior Cloud Infrastructure Services Engineer at Pharmacy2U, you should be familiar with tools and technologies such as Azure, Microsoft Intune, and security logging tools like Entra, Nessus, and ELK. A strong understanding of networking and experience with server virtualization and containerization are also crucial for success in this role.

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Common Interview Questions for Senior Cloud Infrastructure Services Engineer
What is your experience with cloud platforms, particularly Azure?

In response to this question, provide specific examples of projects or tasks you've managed using Azure. Highlight your ability to optimize cloud performance and the ways you’ve tackled challenges within the Azure environment.

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Can you explain your approach to improving security posture?

When answering this, discuss your experience with security tools and methodologies you've utilized. Mention specific incidents where your interventions led to a measurable improvement in security, as ensuring the safety of the infrastructure is critical for Pharmacy2U.

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How do you approach problem-solving in a fast-paced IT environment?

Share a structured approach to problem-solving, emphasizing how you assess challenges, strategize solutions, and implement them effectively. Highlight any relevant successes while working under pressure.

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What is your experience with incident management and troubleshooting?

Detail your process for incident management, including your experience with investigations, resolution strategies, and communication with stakeholders during incidents. Use examples to showcase your skills in this area.

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How do you keep up with the latest trends in cloud technology?

Express your commitment to continuous learning, mentioning specific resources you use, such as online courses, webinars, or professional networks, to stay current with emerging technologies relevant to your role as a Senior Cloud Infrastructure Services Engineer.

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Describe a successful technical project you've led in the past.

Choose a project that highlights your leadership skills and technical acumen. Discuss your role, the challenges faced, and how your contributions led to successful outcomes within the project scope.

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What strategies do you use to communicate complex technical issues to non-technical stakeholders?

Explain your approach to simplifying technical jargon and using relatable analogies or visuals to communicate with stakeholders. Share examples where clear communication was crucial in ensuring project success.

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How do you prioritize tasks when managing multiple IT infrastructure projects?

Discuss how you assess the urgency and impact of tasks, and the tools or methods you use (like Kanban boards or project management software) to ensure timely delivery while maintaining quality.

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What experience do you have with containerization and virtualization?

Detail your hands-on experience with containerization technologies such as Docker and virtualization platforms. Highlight how you've implemented these technologies in your past roles and the benefits observed.

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How would you handle a disagreement with a team member regarding a technical approach?

Describe your conflict-resolution strategies, emphasizing active listening and constructive discussions. Share a specific example of resolving a disagreement while maintaining team collaboration.

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Customer-Centric
Empathetic
Collaboration over Competition
Feedback Forward
Inclusive & Diverse
Mission Driven
Diversity of Opinions
Rise from Within
Medical Insurance
Paid Time-Off
Dental Insurance
Vision Insurance
Maternity Leave
Mental Health Resources
Equity
401K Matching
Employee Resource Groups
Performance Bonus
Education Stipend
Life insurance

We are seeking a Spanish and Portuguese speaking Senior Solutions Engineer to help our teams unleash their full potential at Atlassian.

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EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 8, 2025

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