Site Attendant

As a Site Attendant at Pilot Company, your primary responsibilities will revolve around maintaining a clean and organized travel center, assisting guests with inquiries, and ensuring that all facilities are operational and welcoming. You will work closely with fellow team members to provide an extraordinary experience for all travelers who depend on us for fuel and support.

To apply for the Site Attendant position at Pilot Company, you should be a highly motivated self-starter with the ability to work well within a team. Ideal candidates can lift 50 pounds and are comfortable standing or walking most of the day. Preferred qualifications include prior experience in a similar role and some knowledge of industrial equipment, allowing you to troubleshoot minor issues.

At Pilot Company, Site Attendants can expect a competitive pay rate starting between $16.50 and $25.65 per hour. This competitive scale reflects our commitment to attracting talented individuals who will deliver exceptional service in our travel centers.

As a Site Attendant at Pilot Company, you will enjoy a variety of benefits designed to support you in both your personal and professional life. This includes a nationwide medical plan, dental and vision coverage, a 401(k) retirement plan, flexible spending accounts, adoption assistance, and tuition reimbursement. We also emphasize a flexible work schedule to accommodate your personal needs.

While previous experience in a similar role is preferred for the Site Attendant position at Pilot Company, it is not strictly required. We are looking for dedicated individuals who embody our people-first culture and are willing to learn and grow within our team.

When answering this question, emphasize your customer service skills. Highlight your ability to make guests feel welcomed and valued, along with your teamwork and problem-solving skills that ensure a smooth operation.

Explain how you would remain calm and professional, listen to the customer’s concerns, and do your best to resolve the issue. Using examples of past interactions may help illustrate your point.

Share an experience where you collaborated effectively with your colleagues. Emphasize your role, the importance of communication, and how the team achieved their goals.

Discuss your approach toward staying organized, possibly using a checklist or prioritizing tasks based on urgency. Mention the importance of maintaining cleanliness and customer service simultaneously.

Outline a clear response: you’d immediately report it to a supervisor, ensure guest safety, and follow up to ensure the hazard is rectified. This demonstrates your commitment to safety and teamwork.

Share your passion for customer service and helping others. Explain how the fast-paced environment and opportunity to contribute to a team further motivate you.

Talk about your strategies to maintain focus, such as setting small goals throughout your tasks, staying positive, or finding joy in accomplishing each task as it relates to serving customers.

Highlight your knowledge of the local area and your willingness to provide information regarding routes, lodging, or attractions, ensuring a positive experience.

If applicable, share any previous experience with industrial equipment maintenance. Discussing your willingness to learn and adapt is beneficial if you lack direct experience.

Express your admiration for Pilot Company's commitment to a people-first culture and high standards of service. Share how your values align with theirs and how you can contribute to their mission.