Training and Implementation Consultant (Accounts)

As a Training and Implementation Consultant (Accounts) at Pinewood.AI, your main responsibilities will include implementing the Pinewood.AI platform into automotive retail clients globally, ensuring top-notch quality throughout the implementation process. You'll be tasked with understanding customer needs, setting appropriate system parameters, and providing onsite and remote consultancy as required. Additionally, you'll deliver training sessions aimed at helping clients fully utilize our platform's financial tools, while consistently enhancing your own knowledge about the system.

Candidates for the Training and Implementation Consultant (Accounts) role at Pinewood.AI typically require a strong background in automotive finance or accounting, such as experience as a dealership accountant or assistant. A recognized accounting qualification, like AAT Level 3 or 4, is beneficial. Hands-on experience with dealer management systems, especially Pinewood’s DMS, is also highly advantageous to succeed in this role.

To excel as a Training and Implementation Consultant (Accounts) at Pinewood.AI, strong communication skills are essential for building rapport with customers and colleagues. A problem-solving mindset, time management capabilities, and the ability to handle multiple projects will be crucial. Moreover, a deep understanding of automotive finance processes and a proactive approach to continuous learning about our systems will be key to your success.

Pinewood.AI offers full on-the-job training for the Training and Implementation Consultant (Accounts) role. This comprehensive training covers everything from understanding our systems and their functionalities to refining your implementation and training skills, ensuring that you are well-prepared to support client needs and contribute to their success.

Working as a Training and Implementation Consultant (Accounts) at Pinewood.AI comes with a competitive salary and bonus package, a company car, pension and life assurance, and 25 days of holiday. Additional perks include hybrid working options, clear career progression paths, regular one-on-ones, corporate discounts, social events, and a culture that recognizes and rewards employee achievements.

When answering this question, it's crucial to detail your direct experience with dealership management systems, especially with Pinewood DMS if applicable. Explain any specific projects you've handled, focusing on your role in implementation and user training. Mention how this experience allows you to understand how dealerships operate and how you can facilitate smooth integrations and training for clients.

Addressing this question requires demonstrating strong problem-solving and communication skills. Share that you would first listen carefully to the client's challenges, then assess the issue by asking probing questions. From there, you can either provide immediate assistance, arrange for further training, or escalate the issue if necessary—always ensuring the client's needs are prioritized.

Your response should highlight your ability to simplify concepts through analogies, real-life examples, and visual aids. Explain that you gauge understanding through questions and adapt your teaching style based on participant responses. Moreover, emphasize the importance of follow-up support to reinforce learning post-training.

Provide an example from your experience where you identified a pain point in a process and took the initiative to improve it. Focus on the steps you took—analyzing the current process, gathering team input, implementing the change, and measuring its success. Discuss how the improvement led to better efficiency and enhanced client satisfaction.

In your answer, reflect on the importance of maintaining strong communication with clients. Share that you would first empathize with their concerns, then evaluate the issues causing the delay. Offer your assistance in resolving these issues, providing support and reassurance about the implementation process to help facilitate a successful and timely launch.

Discuss your approach to time management, including the use of prioritization techniques such as the Eisenhower Box or task lists. Explain that you assess the urgency and impact of each project to allocate your time effectively, making sure clients receive timely attention while maintaining high-quality service.

Respond by sharing your passion for the automotive industry and the satisfaction you find in helping clients achieve their goals through effective solutions. Highlight how you enjoy the dynamic nature of consulting, collaborating with various stakeholders, and solving challenges unique to automotive finance.

Mention your commitment to continuous learning via industry publications, webinars, networking with industry professionals, and attending relevant conferences. Explain that staying informed allows you to adapt your strategies and advice according to current trends, which ultimately benefits your clients.

Share a specific instance where you faced a challenging interaction, detailing the client’s concerns and how you addressed them. It’s vital to focus on communication and problem-solving skills, explaining how you navigated the situation to reach a resolution that satisfied the client and maintained a positive relationship.

Discuss your openness to feedback and highlight your methods for gathering it, such as post-training surveys or direct follow-ups. Explain how you take constructive feedback seriously, using it to adapt and improve future training sessions to better meet client needs and enhance their experience with the platform.