Credit Controller

As a Credit Controller at Pion, your primary responsibilities include maintaining and updating credit control systems to accurately track customer accounts and payments, effectively communicating with customers to confirm invoice receipts and payment schedules, resolving credit control issues, and navigating payment portals to manage and process claims. Your role is vital in supporting the end-to-end payment process and ensuring smooth operations within our finance team.

To be considered for the Credit Controller position at Pion, you should have proven experience in high-volume credit control environments, demonstrating your capability in managing accounts receivable and debt recovery operations. Strong relationship-building skills, organization, and the ability to meet tight deadlines are crucial. Familiarity with systems like SAGE and a good grasp on data management will also be beneficial.

While it's not mandatory, having technical confidence and being systems-savvy with a strong grasp of software such as SAGE can significantly enhance your application for the Credit Controller role at Pion. Your familiarity with these systems will help you navigate credit control processes more effectively and contribute to your success in the position.

The company culture at Pion is vibrant, inclusive, and grounded in our SHARP values. As a Credit Controller, you’ll be embraced in a remote-first working environment that promotes flexibility, personal development, and welfare. Pion values each employee's uniqueness and encourages open communication, which fosters strong relationships among team members. You'll feel valued and empowered in your role.

Pion offers an array of generous benefits for the Credit Controller role, including a competitive salary, 30 days annual leave plus bank holidays, personal development budgets, remote-first working options, flexible hours, and a wellness allowance. Employees also enjoy incredible discounts from top brands, access to mental health first aiders, and a work-from-home setup allowance to create a productive workspace.

When answering this question, focus on specific experiences that highlight your expertise in managing creditor accounts, your ability to resolve payment issues, and any achievements in streamlining processes or improving cash flow. Use metrics if applicable to showcase your impact effectively.

Discuss your methods for effective prioritization, such as identifying urgent accounts by age or amount owed, using tools like task lists, and maintaining open communication with your team to manage expectations and work collaboratively.

Highlight your focus on communication, understanding client needs, active listening, and regular check-ins. It's important to convey how you foster trust and maintain professional rapport—even when discussing financial matters.

Explain your approach to conflict resolution, emphasizing the importance of patience, fact-based discussions, and finding mutually beneficial solutions. Share an example from your past experience where you successfully resolved a dispute.

While mentioning the software you’ve used, provide context regarding how you utilized each tool for credit control tasks. Focusing on your proficiency with relevant software like SAGE will demonstrate your preparedness for the role.

Use the STAR method (Situation, Task, Action, Result) to outline a specific example where you effectively managed your time and resources to meet a critical deadline. This showcases your ability to handle pressure in a credit control environment.

Discuss your methods for staying informed, such as subscribing to industry newsletters, attending webinars, or participating in professional associations. Showing your commitment to staying updated will demonstrate your professionalism.

Emphasize your problem-solving skills by discussing how you would gather all necessary information, escalate the issue to the appropriate parties, and ensure that clear documentation of the communication is maintained for follow-up.

Highlight methods you use to verify data accuracy, such as double-checking entries, conducting regular audits, and the use of validation methods in the software. This is vital in credit control to prevent costly errors.

This is your chance to express your excitement about Pion’s culture and values, as well as how your experiences align with the company’s goals. Tailoring your response shows your interest in the company and the role.