Job details

IT Manager

Get a free resume review

A little bit about us…

Pion produces award-winning technology for the biggest retailers on the planet, connecting them with the youth market. Featured in The Sunday Times Tech Track 100 2020, a list of the fastest-growing private tech companies in Britain, we’re always innovating to offer new solutions that satisfy our consumers, drive ROI for our clients and create an empowering workplace for our employees.

Equity, Diversity & Inclusion at Pion

Because this part deserves a place at the top of the job ad… Here at Pion, we’re working hard to grow an inclusive, diverse and respectful group of people we’re proud of. Accountability plays a big role in our company values, and we’re totally honest, open and transparent about our ED&I efforts. This is why we’ve made our commitments and internal statistics visible for everyone to see here. Our ever-evolving culture is defined by our people, and it’s all part of #LifeAtPion.

Research shows that while men apply to jobs when they meet 60% of the requirements, women and those in underrepresented groups tend to only apply when they tick every box. We don’t think you should have to tick every box. We value your uniqueness, and it goes without saying that all applications are welcome, even if you don’t think you fit the criteria.

If you need any adjustments to support you with your application, just drop us an email at talent@wearepion.com

About the role

We're looking for a highly skilled and motivated IT Manager to lead our technology team and ensure the smooth operation of our diverse IT infrastructure. This is a critical role responsible for the strategy, implementation, and maintenance of our systems, empowering our team to excel in their work.

Responsibilities include:

As our IT Manager, you will be the driving force behind our technology landscape. You'll be responsible for overseeing all aspects of our IT infrastructure, including:

Endpoint Management: Leading the management and support of a diverse endpoint environment.
Network Infrastructure: Ensuring the reliability and security of our office networks in [Manchester] and [London], built on Ubiquiti solutions.
Help Desk & Support: Overseeing the IT support function, ensuring timely and effective resolution of user issues. A key focus will be providing excellent support to our remote employees, minimizing downtime and maximizing productivity.
Security: Implementing and maintaining robust security measures to protect our data and systems.
Budgeting & Vendor Management: Managing the IT budget and relationships with technology vendors, including our third-party JAMF support provider.
Strategic Planning: Developing and implementing IT strategies that align with the organization's goals.
Stakeholder Management: Effectively communicating with and managing expectations of internal stakeholders regarding IT services and performance.
ISO 27001 Compliance: Playing a key role in our journey to ISO 27001 certification.
Onboarding/Offboarding: Streamlining the process of onboarding new employees, ensuring they have the necessary hardware, software, and access. Managing the offboarding process, including timely revocation of access and retrieval of company assets, especially for remote workers.
Multi-Location Support: Providing IT support to our offices in Manchester and London

We’d really like to hear from you, if you have experience in the following:

Working and providing IT support within a remote first company
Scripting experience in either Python / Bash (endpoint management), which can be used to send push notifications for users
Experience in speaking to end users of varying levels of seniority within the business, providing a positive and informative experience
Deep understanding of JAMF Pro (or similar MDM solutions) and experience managing Apple devices in an enterprise setting.
Hands-on experience with Ubiquiti network solutions, including configuration, troubleshooting, and maintenance.
Solid understanding of networking concepts (TCP/IP, DNS, DHCP, VPNs, etc.).
Good communication skills
Strong prioritisation and organisational management
Google Suite / Google Workspace
Linux/Mac/Windows
Mobile device management tools
Jamf
Crowdstrike
Canonical landscape

Life at Pion

Let’s take a look at just a few things that make Pion an amazing place to work…

💰 Competitive salary

🌴 30 days annual leave plus bank holidays

🏆 Accredited 'Great Place To Work’ company in three categories https://www.greatplacetowork.co.uk/workplace/item/3545/Student+Beans
👩🏽‍💻 Remote first working environment, meaning you’re not obligated to come into the office, you can choose the environment you think you excel best in

📅 Flexible working hours (starting between 8am-10am)

❤️ Focus on welfare, including gym memberships, wellness challenges, mental health first aider and health cash plan

🛍️ Incredible partnership discounts for the biggest brands in the world. Google, Apple, Ted Baker, GymShark, Domino's and Uber to name a few!

🧠 Commitment to personal development and career growth. Think learning budgets, coaching workshops and progression plans

💻 £200 work from home set up allowance to put towards your home office

Want to know more? Check out our career site for everything you need to know about starting a career with Pion…

https://partner.studentbeans.com/about-us/careers/

Research shows that while men apply to jobs when they meet 60% of the requirements,

women and those in underrepresented groups tend to only apply when they tick every box. We don’t think you should have to tick every box. We value your uniqueness, and it goes without saying that all applications are welcome, even if you don’t think you fit the criteria.

If you need any adjustments to support you with your application, just drop us an email at talent@studentbeans.com.

Due to the high volume of applicants we can only respond to shortlisted applicants. By submitting your application, you agree that Pion may collect your personal data for recruiting, global organization planning, and related purposes. Our Applicant Privacy Notice explains what personal information and where we may process, our purposes for processing, and the rights you can exercise over Pions use of your personal information.

#LI-SC1

#LI-Remote

Pion Glassdoor Company Review

4.2

Pion DE&I Review

3.67

CEO of Pion

Michael Eder

Approve of CEO

What You Should Know About IT Manager, Pion

We're excited to welcome an IT Manager to our dynamic team at Pion, where we pride ourselves on creating award-winning technology for major retailers. As our IT Manager, you'll be the go-to leader for our technology team, ensuring that everything runs smoothly across our diverse IT infrastructure. You'll get to oversee endpoint management, network infrastructure, help desk support, and security measures—all crucial elements for driving our success. Your strategic vision will align our IT goals with the broader objectives of the organization, while also managing budgeting and vendor relationships. Your expertise will not only empower our internal teams but also enhance the experience for our remote employees. From onboarding new hires to maintaining compliance with ISO 27001, the IT Manager plays a pivotal role in fostering a culture of transparency, innovation, and inclusion here at Pion. If you're passionate about technology and ready to bring your skills to a supportive and creative environment, we want to hear from you. Join us as we continue to innovate and grow in our mission to connect clients with the youth market!

Frequently Asked Questions (FAQs) for IT Manager Role at Pion

What are the main responsibilities of the IT Manager at Pion?

The IT Manager at Pion is responsible for various crucial functions, including managing endpoint devices, overseeing network infrastructure, and ensuring effective help desk support. They also implement security measures, handle budgeting, and manage vendor relationships, while developing strategic plans that align with the company's goals.