Sr. Product Manager - Data Services

A Sr. Product Manager - Data Services at Plume is responsible for leading product strategy and development for our innovative SaaS data services platform. This includes defining and testing products, collaborating with various teams to understand customer requirements, and building a technical product roadmap. You'll also monitor customer feedback and market trends to ensure our offerings remain cutting-edge.

To apply for the Sr. Product Manager - Data Services position at Plume, candidates should possess a Bachelor's degree in Computer Science, Engineering, Business, or a related field. Additionally, having at least ten years of experience in product management within the tech or data services industry is crucial, along with experience in SaaS analytics and a solid understanding of telecommunications or WiFi solutions.

At Plume, the work culture is characterized by curiosity, innovation, and a collaborative approach. We encourage our team members to think outside the box and challenge the norm. As a Sr. Product Manager - Data Services, you will be surrounded by a group of world-class builders and thinkers, all driven by a passion for technology and improving customer experience.

Plume is committed to fostering the professional growth of our employees, including our Sr. Product Managers in Data Services. We provide a dynamic work environment, mentorship opportunities, and access to cutting-edge industry knowledge. You will work alongside talented professionals, allowing you to learn and innovate continuously while leading significant projects that embody your expertise.

Candidates for the Sr. Product Manager - Data Services role at Plume can expect a competitive total compensation package, including a base salary range of $171,000 to $201,000, bonus potential, equity, and excellent benefits. This includes health, dental, vision insurance, a 401k plan with company matching, and various other perks to ensure your well-being and professional satisfaction.

When approaching product strategy for a SaaS platform like the one at Plume, I focus on understanding market needs, customer pain points, and emerging trends. I conduct competitive analysis, gather feedback from sales and support teams, and prioritize features that align with company goals. Collaborating with cross-functional teams is key to ensuring that the strategy is well-supported and aligned with technical capabilities.

In one challenging project, I was tasked with launching a new analytics feature with tight deadlines. I coordinated with engineering and design teams, ensured robust testing phases, and maintained open communication with stakeholders. Ultimately, we delivered a scalable feature on time, which significantly increased user engagement and satisfaction.

I employ multiple methods to gather user feedback, including surveys, interviews, and usability testing sessions. After collecting this data, I prioritize feedback based on factors like impact on user experience, alignment with strategic goals, and feasibility. Collaborating with the engineering team helps us assess what can feasibly be built into our next release.

To communicate product vision effectively, I use storytelling to create a narrative around the product’s purpose and potential impact. I leverage visuals, such as roadmaps and mockups, to make abstract concepts tangible. Regular team meetings and updates ensure everyone is aligned and understands how their work contributes to the overall vision.

I stay updated with the latest technology trends by attending industry conferences, subscribing to relevant publications, and participating in online forums and webinars. Networking with other professionals in the field also provides insights into emerging trends and best practices, which I integrate into my product strategy at Plume.

Post-launch, I monitor key performance metrics to evaluate product success and gather user feedback to identify improvement areas. Regular communication with customer support teams helps me understand common issues users face. Based on this data, I work on product iterations to enhance user experience continually.

When conflicts arise between teams, I focus on open communication to understand each perspective. Facilitating discussions where team members can express their concerns leads to a collaborative problem-solving approach. By refocusing on shared goals and using data to support decisions, we can often find common ground.

I have a strong understanding of UX design principles, as they are essential for creating user-centric products. I advocate for user-centered design methodologies and engage closely with UX teams to ensure our products are intuitive and meet user needs through usability testing, user personas, and user journey mapping.

To evaluate the success of a launched feature, I look at predefined KPIs such as user adoption rates, engagement metrics, and customer satisfaction scores. Comparing these metrics against our baseline before the feature's release gives us insights into its impact on users and guides our roadmap for future enhancements.

I am deeply motivated by the opportunity to create impactful products that enhance user experiences and drive business growth. Working in a fast-paced, innovative environment like Plume allows me to challenge myself daily and contribute to a team that thrives on creativity and transformative technology.