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Customer Service Rep I

Description

Job Title:

Customer Service Rep I

Reports To:

Showroom Manager

Salary:

Base rate


Benefits:

  • 100% 401K match up to 4%
  • 3-tier medical insurance
  • 2-tier dental insurance
  • Vision insurance
  • Employer paid life insurance
  • Critical illness, hospital indemnity & accident insurance
  • $3,000 tuition reimbursement
  • PTO

Purpose:

Responsible for providing exceptional customer service to our clients and managing day-to-day warehouse operations. Work closely with our sales and warehouse teams to ensure that all customer needs are met and all orders are fulfilled accurately and efficiently. 


General Description:

  • Respond to customer inquiries and provide accurate and timely information regarding product availability, order status, and shipment tracking.
  • Receive, verify and process payments relating to point of sale orders.
  • Perform point of sale order data entry and troubleshooting.
  • Manage customer orders from receipt to delivery, ensuring that all orders are processed accurately.
  • Answer and manage phone calls on a timely basis.
  • Provide administration and sales support to field sales personnel.
  • Identify opportunities to improve customer satisfaction and recommend solutions to address customer needs.
  • Ensure compliance with all company policies and procedures related to warehouse operations and customer service.
  • Liaise with operations departments as necessary to facilitate the fulfillment of local orders.
  • Receive, research, respond, and, if necessary, assist other departments to solve, any and all customer service related issues, including delivery dates and order shortages.
  • Route any relevant incoming mail, faxes or other correspondence to the appropriate destination point within the group, including electronic orders to be processed in a centralized manner
  • Provide certain administration/sales support to regional field sales personnel.
  • Other duties as assigned.

#IDN123


Requirements

  • 1-3 years of related experience in customer service, preferably in a warehouse or logistics environment.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical skills.
  • Knowledge of Microsoft Office Suite and experience working with inventory management systems.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Computer focused to learn internal system as well as other web-based processing systems.
  • Able to identify problems providing prompt resolution.
  • Work with product returns, processing credits, submitting claims with shipping carriers.
  • Multi-task; comfortable working with a fast paced environment; able to set priorities.

Average salary estimate

$55000 / YEARLY (est.)
min
max
$50000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Service Rep I, Porcelanosa

Are you someone who thrives in a fast-paced environment and has a knack for helping others? If so, the Customer Service Rep I position at our Vaughn, Washington location might be just what you’re looking for! As a vital part of our team, you'll be the friendly voice our customers rely on for exceptional service. You’ll handle inquiries, process payments, and support our sales team, ensuring every order is fulfilled accurately and efficiently. Imagine being the go-to person who helps manage operations while building relationships with clients. You’ll communicate with various departments, address customer issues, and find solutions to enhance satisfaction. Your role will also include responding to calls promptly and managing customer orders from start to finish. With our comprehensive benefits package, including 100% 401K match, health insurance options, and tuition reimbursement, we value your contribution and want to support your career growth. If you have 1-3 years of customer service experience, are skilled in using Microsoft Office, and have a strong analytical mind, we’re excited to hear from you! Don’t miss the chance to join our team and make an impact in a rewarding role as a Customer Service Rep I.

Frequently Asked Questions (FAQs) for Customer Service Rep I Role at Porcelanosa
What responsibilities does a Customer Service Rep I at our company have?

As a Customer Service Rep I, your responsibilities include responding to customer inquiries, processing payments, managing customer orders, and providing support to our sales team. You’ll also ensure that all orders are fulfilled accurately and efficiently while identifying opportunities for enhancing customer satisfaction.

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What qualifications are needed for the Customer Service Rep I position?

To be considered for the Customer Service Rep I position, you should have 1-3 years of related experience in customer service, preferably in a warehouse or logistics setting. Excellent communication and problem-solving skills are essential, as well as proficiency with Microsoft Office and familiarity with inventory management systems.

Join Rise to see the full answer
How can a Customer Service Rep I improve customer satisfaction?

A Customer Service Rep I can improve customer satisfaction by actively listening to customer concerns, providing timely and accurate information, and suggesting solutions to issues that arise. Your proactive approach to managing orders and addressing delivery-related queries will greatly enhance the overall customer experience.

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What does a typical day look like for a Customer Service Rep I?

A typical day for a Customer Service Rep I includes managing phone calls, processing customer orders, and collaborating with the warehouse team to ensure orders are fulfilled correctly. You'll handle inquiries, troubleshoot issues, and provide administrative support, all while prioritizing customer satisfaction.

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What benefits can a Customer Service Rep I expect to receive?

As a Customer Service Rep I, you can expect a variety of benefits, including a 100% 401K match up to 4%, multiple health insurance options, and tuition reimbursement of up to $3,000. Additionally, you'll enjoy paid time off and other perks that contribute to your overall well-being.

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Common Interview Questions for Customer Service Rep I
How do you handle difficult customer interactions?

When faced with difficult customer interactions, it's essential to remain calm and listen actively. Acknowledge their concerns, apologize for any inconvenience, and work collaboratively to find a solution. Showing empathy and a willingness to assist can often diffuse a tense situation.

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Can you provide an example of a time you solved a problem for a customer?

Share a specific instance where you identified a customer’s issue and took action to resolve it. Explain the problem, the steps you took to address it, and the outcome. Highlight your ability to stay focused and find solutions under pressure.

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What strategies do you use to manage multiple priorities?

To manage multiple priorities effectively, I use organization tools like to-do lists or digital task managers. I evaluate tasks based on urgency and importance, allocating time blocks to focus on specific duties while remaining adaptable to any urgent issues that may arise.

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How do you ensure accurate processing of customer orders?

Accuracy in processing customer orders relies on careful attention to detail. I double-check order entries, confirm product availability, and communicate effectively with the warehouse team to ensure the fulfillment process runs smoothly and without errors.

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How familiar are you with using Microsoft Office and inventory management systems?

I am proficient in Microsoft Office, particularly with Excel for tracking orders and customer data. I also have experience with various inventory management systems, where I’ve utilized features to monitor stock levels and streamline order processing.

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What role does teamwork play in customer service?

Teamwork is essential in customer service as it fosters a supportive environment where team members can share knowledge and assistance. By collaborating with sales and warehouse personnel, we can ensure that customer needs are met more effectively and efficiently.

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How do you stay motivated during repetitive tasks?

To stay motivated during repetitive tasks, I set mini-goals and remind myself of the larger purpose behind my work: delivering excellent customer service. I also take brief breaks when needed to refresh my focus and maintain productivity.

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What do you believe is the key to providing excellent customer service?

The key to providing excellent customer service is genuine empathy. Understanding and addressing the customer's needs promptly and effectively goes a long way in building trust and loyalty, resulting in a positive customer experience.

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How do you handle feedback, both positive and negative?

I view feedback as an opportunity for growth. I appreciate positive feedback as motivation, while I take negative feedback constructively to learn and improve my skills and performance. This adaptive mindset helps me enhance my service delivery.

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Why do you want to work as a Customer Service Rep I for our company?

I want to work as a Customer Service Rep I because I am drawn to your company’s commitment to customer satisfaction and teamwork. I appreciate the supportive work environment, and I believe my background and skills align well with your team’s goals.

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Porcelanosa Grupo is firmly positioned at the forefront of the Spanish and international markets thanks not only to its solid values such as innovation and quality, but also the trust placed in its large team, made up of almost 5000 skilled profes...

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Full-time, on-site
DATE POSTED
April 19, 2025

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