Application Support Engineer/Fintech Experience - Belgrade - Hybrid -First Shift

As an Application Support Engineer at Portfolio BI, you'll engage with customers to address and resolve their technical issues, utilize training resources to enhance your financial domain knowledge, and develop essential integrations with third-party applications. You'll also be tasked with producing tailored reports, troubleshooting various queries, and conducting performance analysis to improve application processes, ensuring you provide top-notch service to our clients.

The ideal candidate for the Application Support Engineer role at Portfolio BI should have a Bachelor's degree in computer science or a related field. Proficiency in C#, SQL, and experience in SQL performance monitoring and ETL design are crucial. Additionally, having a basic understanding of financial instruments and capital markets, particularly for buy-side environments, will be significant in addressing client needs effectively.

Portfolio BI is committed to the professional growth of its Application Support Engineers through access to training and coaching resources tailored to enhance their technical and domain expertise. The opportunity for professional certifications, along with the chance to collaborate within a talented, international team, ensures that employees are continuously developing their skills and knowledge in the fintech space.

At Portfolio BI, the work environment for Application Support Engineers is dynamic and collaborative. With a hybrid work model, you'll enjoy flexible working conditions that balance in-office and remote work. The team works with the latest technology on exciting projects, facilitated by a culture of innovation and teamwork, which fosters professional development and personal growth in the fintech sector.

As an Application Support Engineer at Portfolio BI, you will be involved in a variety of exciting projects, including developing new integrations between our platforms and third-party applications, creating custom reports tailored to client specifications, and conducting performance analyses on application processes. This hands-on role allows you to tackle complex real-world financial workflow challenges, leveraging your technical skills to support our clients effectively.

When answering this question, detail specific projects or tasks where you utilized C# and SQL to solve technical problems or streamline processes. Highlight your familiarity with SQL performance monitoring and how your coding skills have enabled you to troubleshoot issues effectively.

In such a situation, it's essential to demonstrate problem-solving skills. Explain how you would assess the request, communicate clearly with the client about any limitations, and work collaboratively with your team to find an alternative solution or escalate the issue if necessary.

Discuss methods you employ for effective time management and prioritization, such as categorizing issues by urgency or impact. Mention any tools you use for tracking and organizing tasks, emphasizing your ability to remain focused while juggling various requests.

In your response, outline a systematic troubleshooting process. Start with gathering detailed information from the client, analyze logs and performance metrics, conduct root cause analysis, and test potential solutions before implementing fixes, ensuring you keep the client informed throughout the process.

Demonstrate your knowledge of financial instruments such as stocks, bonds, and derivatives. Explain how understanding these instruments relates to buy-side management, trade execution, and reporting, emphasizing your ability to apply this knowledge in addressing client inquiries effectively.

Effective communication is vital in this role. Highlight your proactive approach, such as setting expectations for response times, providing updates during investigations, and ensuring you use clear, jargon-free language to explain technical solutions to non-technical clients.

Choose an example that illustrates your analytical skills and problem-solving abilities. Be specific about the challenge, your approach to resolving it, and the outcome, reflecting your capability to tackle tough issues confidently and effectively.

Discuss specific instances where you've worked on integrations with third-party systems. Share details about the technologies and methodologies you used, as well as how these integrations added value to clients or improved workflows.

Provide a concrete example where your contributions had a measurable impact on the project outcome. Highlight your collaboration skills, ability to take feedback, and how you worked together with your colleagues to achieve a common goal.

Express your enthusiasm for fintech and data solutions, along with your admiration for Portfolio BI's mission and values. Share how your skills align with the company's objectives and how you see yourself contributing to their continued success.