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Billings Manager

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At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 22K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Billings Manager - Finance Shared Services Center

Why We Have This Role

We are thrilled to expand our Shared Services Center to Mexico. The Qualtrics Finance Shared Services Center (QFSS) is a pillar of the Finance organization and allows Qualtrics to maximize the efficiency and effectiveness as well as quality of the finance processes while delivering global end-to-end process standards.

Qualtrics is looking for a Global Billing Manager to lead the migration of our current Billing Team to a Mexico based Shared Services Center, and to oversee the team post migration. This leader will be a partner to Qualtrics stakeholders across the globe such as Renewals, Accounting, Revenue Operations, Sales, and Business Applications. Most importantly this leader will have a mindset of scale to allow our Shared Services Center, and the processes they execute, to keep up with the rapid growth at Qualtrics.

How You’ll Find Success

Manage a team of Billing Specialists supporting all global Sales regions
Guide the team in setting up new billing processes to match business needs
Set and develop team members' short term and long term career goals
Advise team on strong weekly, quarterly and yearly objectives and results
Assist with complex/highly visible cases & escalations
Optimize systems & processes for invoicing
Monitor accuracy of billing activities, KPI’s and SLA’s
Collaborate and work cross-functionally with other Finance teams and Sales teams within Qualtrics

How You’ll Grow

Lead with Influence: Develop your leadership skills, inspiring and motivating within your team.
Expand Your Horizons: Gain exposure to diverse work cultures and global business practices.
Become a Strategic Partner: Build strong relationships with senior leadership and contribute to Qualtrics' overall success.
Make a Lasting Impact: Leave a legacy of positive change, shaping the future of work for Qualtrics employees worldwide.
As a founding member of the Finance Shared Services Center Team in Mexico, you will get the opportunity to be part of a valued group that contribute the success and development of Finance as well as the overall company.

Things You’ll Do

Own and maintain dashboards (Tableau/Excel/PowerBI)
Own the overall performance of Global Billing Team
Collaborate with stakeholders to deliver training & enablement across sales, finance and HR topics
Manage process migrations as needed,Gain alignment on process improvements across various teams
Advise Qualtrics on best industry practices in the AR/Billing landscape
Use data and analysis to identify opportunities to improve invoicing efficiencies, including monitoring and reporting dashboards that display business results
Partner with product and tech to automate recurring processes to scale with the growth of the company
Represent the needs of team members, make sure everyone has fun and builds an overall strong team mindset.

What We’re Looking For In Your Resume

Bachelor’s degree in Finance, Accounting, Economics or similar
6+ years of experience in finance and shared services related functions
3+ years managing teams
Proven track record of engaging teams and providing strong employee experience
Strong collaboration skills and ability to partner with teams in the US
Strong analytical, quantitative and problem-solving skills
Knowledge of Netsuite, Salesforce, reporting tools and ticketing systems
Adaptable, team player with a track record building and maintaining effective professional relationships
Have mindset for scale, efficiency and growth
Good communication and project management skills
Experience in a fast-paced environment preferred
Willingness to work a shift that covers mainly US hours

What You Should Know About This Team

The CFO & Finance leadership team are highly invested in making the Finance Shared Services team a strong culture
Abundant learning opportunities - the leadership team prioritizes continual learning
The opportunity of a lifetime to build a strong Shared Services Center in a fast-growth tech company
Agile team that has immediate impact on the development and rollout of new processes
Work on challenging problems and have a lot of insight into the global finance initiatives

Our Team’s Favorite Perks and Benefits

Amazing Employee Resource Groups: MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy
CFO & senior leadership are really invested in making finance an enjoyable department and solid culture
Lots of learning opportunities - the leadership team prioritizes continual learning
Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
On top of standard benefits package (medical, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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What You Should Know About Billings Manager, Qualtrics

As a Billings Manager at Qualtrics in Mexico City, you'll be stepping into a pivotal role within our Finance Shared Services Center. At Qualtrics, we pride ourselves on delivering exceptional frontline experiences, and as part of our commitment to excellence, we need a passionate leader like you to oversee our billing operations. Your primary responsibility will be to lead and support a team of Billing Specialists, ensuring that our global sales teams receive flawless service and billing efficiency. You'll not only manage daily operations but also play a key role in setting new billing processes that align with our business needs as we expand our presence in Mexico. Collaboration will be essential as you'll work closely with various stakeholders across Renewals, Accounting, Revenue Operations, and Sales, guiding your team through targets and complex cases. At Qualtrics, we believe in empowering our employees, and as our Billings Manager, you'll have the opportunity to develop your leadership skills, shape the future of our finance processes, and build lasting relationships within the company. By leveraging your analytical expertise, you’ll help identify opportunities for invoicing efficiencies and represent the exciting journey we are on as a fast-growing tech company. We toast to a workplace that promotes growth and a strong team culture, where you can really make a difference.

Frequently Asked Questions (FAQs) for Billings Manager Role at Qualtrics

What are the main responsibilities of a Billings Manager at Qualtrics?

As a Billings Manager at Qualtrics, your main responsibilities include overseeing billing operations across global sales regions, managing a team of Billing Specialists, and ensuring the optimization of billing processes. You'll guide your team in setting and achieving both short and long-term objectives while collaborating with stakeholders in Sales, Accounting, and Revenue Operations.