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Integration Specialist (Remote)

RainFocus, one of the most innovative software companies in the heart of Utah's Silicon Slopes, is in search of an exceptional Integration Specialist.

 

About RainFocus

RainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting. 

 

About the Role

An Integration Specialist is responsible for the implementation of the integration product. Integrations can either use our API’s to extract data from RainFocus’ platform or the customer’s may have their own API’s to send us data.  The integrations may include data transfers with third party vendors such as Zoom and other media platforms.  Integrations Specialists will also support Single Sign On through client’s web sites.


Primary Duties and Responsibilities
  • As part of the Global Integration Team, you will work with a variety of members including implementation teams and the integration team to provide delivery and support of integration requirements for the RainFocus Products.
  • Ability to communicate clearly to peers and clientsWork closely with Project Managers and Solution Consultants, communicating and understanding goals required to complete required tasks on time and budgetWork closely with Project Managers and Solution Consultants, communicating and understanding goals required to complete required tasks on time and budgetAbility to assess, design, and develop integration meeting customer requirementsAbility to assist Services teams with integration discovery and scopingMust be comfortable working within a cloud-based environmentLead internal and external meetings with customers and vendorsManage integration timelines including but not limited to notifying clients of changes to task dates or assigned resourcesLead requirements sessions to discover integration needs, architect integrations and complete the integration build.Provide direct technical client supportCreation of design documents, test cases & unit testingDocument integration elements prior to transitioning the integration to support Available for After Hours Support, when needed


Required Skills & Experience
  • 1+ year of experience working with enterprise clients
  • 2+ years of experience working with REST API’s and familiar with JSON1
  • 3 years of experience in a Professional Services consulting environment
  • Experience with Integrations with Salesforce and Adobe Analytics
  • Familiarity with API tools such as Postman, Swagger and SSO
  • Familiarity with Google Chrome development tools
  • Understanding of web analytics and the ability to comprehend JavaScript
  • Ability to work on multiple projects at once, set priorities, work independently, problem solve, improvise, and function as part of a team
  • Technical ability to understand platforms and understand how they can and should work together
  • Experience working with technical and non-technical teams
  • Superior communications skills, both written and verbal
  • Ability to tackle obscure problems using outside the box thinking when there may be limited resources on custom integrations
  • Experience with Integrations with Salesforce and Adobe Analytics


Preferred Qualifications
  • Bachelor’s degree in Computer Science, Information Systems or related field or equivalent professional experience
  • SalesForce, Adobe Marketing Cloud, Marketo, SSO, and other marketing and events platform expertise/certifications a plus


Location/Travel

Remote opportunity. Total travel could be up to 15%. The nature of the travel is being onsite at client events, which may include weekends, as well as postmortem and client-driven meetings.


Why work at RainFocus?

At RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events.


As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities. 


What are you waiting for? Apply today! We need more talented, hard-working, fun-loving team members just like yourself!

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What You Should Know About Integration Specialist (Remote), RainFocus

Are you ready to be a part of something big? RainFocus, an innovative software company located in the heart of Utah's Silicon Slopes, is on the lookout for a dynamic Integration Specialist to join our growing team! In this fully remote role, you’ll dive deep into the world of integrations, working closely with our Global Integration Team to deliver exceptional integration solutions for our impressive roster of clients, including industry giants like Adobe and Cisco. Your primary focus will revolve around implementing integration products that will not only involve our robust APIs but also third-party vendor APIs, such as Zoom. Collaboration is key, as you’ll engage with Project Managers to ensure we meet timelines and budget while seamlessly communicating with clients. Your expertise will shine as you assess customer requirements and lead sessions to architect the best integration solutions. If you have previous experience with REST APIs, are comfortable working in a cloud-based environment, and possess great communication skills, we'd love to hear from you! At RainFocus, we embrace creativity and are dedicated to enhancing the attendee experience for events, whether in-person, virtual, or hybrid. Join us as we change the event landscape and make a lasting impact. We value our team and promote a balanced work-life with competitive salaries, benefits, and endless team-building activities. If you’re looking for an engaging and challenging opportunity where you can truly make a difference, apply now and become part of the RainFocus family!

Frequently Asked Questions (FAQs) for Integration Specialist (Remote) Role at RainFocus
What are the primary responsibilities of an Integration Specialist at RainFocus?

As an Integration Specialist at RainFocus, your responsibilities will revolve around implementing integration products using both our APIs and third-party APIs to ensure seamless data transfers. You'll collaborate with various teams to deliver and support integration requirements, lead meetings with clients and vendors, and create technical documentation.

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What qualifications are required to become an Integration Specialist at RainFocus?

To qualify for the Integration Specialist position at RainFocus, you should have at least 1 year of experience working with enterprise clients and 2 years of experience with REST APIs. Familiarity with tools like Postman and a solid background in Professional Services consulting environments are essential for success in this role.

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How does the role of Integration Specialist at RainFocus differ from other technical positions?

The Integration Specialist role at RainFocus is unique as it blends technical expertise with customer interaction. Unlike traditional development roles, this position focuses on the practical application of integrations, working closely with clients and cross-functional teams to deliver tailored solutions and improve the overall attendee experience at events.

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Can an Integration Specialist at RainFocus work remotely?

Yes! RainFocus offers a fully remote opportunity for the Integration Specialist role. While total travel could be up to 15% for client events and meetings, you can primarily work from the comfort of your own home, joining a collaborative and innovative team.

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What tools and technologies should an Integration Specialist be familiar with at RainFocus?

An Integration Specialist at RainFocus should be well-versed in REST APIs, JSON, and have experience with integration tools such as Salesforce and Adobe Analytics. Familiarity with API tools like Postman and Swagger, as well as web development tools, are also vital to excel in this role.

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Common Interview Questions for Integration Specialist (Remote)
What experience do you have with REST APIs as an Integration Specialist?

In answering this question, provide examples of previous projects where you utilized REST APIs. Discuss specific instances where you managed integrations, detailing the challenges faced, and how you overcame them, highlighting your problem-solving skills.

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How do you handle tight deadlines when managing multiple integration projects?

Discuss your time management strategies in your response, emphasizing prioritization and organization. Share real examples of how you successfully met deadlines while managing project complexities, showcasing your ability to work efficiently under pressure.

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Can you describe a successful integration project you led?

This is your chance to showcase your achievements. Outline the project goals, your role, and the impact of the integration on the client’s operations. Be sure to mention any challenges faced and how you creatively navigated through them.

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How do you ensure clear communication with clients during the integration process?

Answer by elaborating on your communication strategies. Discuss tools or methods you use to keep clients informed, such as regular updates, meetings, and documentation, emphasizing your commitment to transparency and collaboration throughout the project lifecycle.

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What strategies do you use to assess client integration needs?

Share your approach to conducting discovery sessions. Talk about the importance of asking the right questions and how you align integration solutions with client requirements to ensure their needs are fully understood and met.

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Describe your experience collaborating with technical and non-technical teams.

Discuss how you adapt your communication style depending on your audience. Highlight examples of how you have facilitated discussion across diverse groups, ensuring that everyone is on the same page regarding project goals and expectations.

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How comfortable are you working in a cloud-based environment?

Provide insights into your experience with cloud technologies. Mention any specific platforms you’ve worked with and how your skills enable you to adapt to cloud-based workflows, emphasizing your technical comfort and eagerness to learn.

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What tools do you use for integration testing?

Discuss the tools you are familiar with, such as Postman for API testing or any custom scripts you have written. Emphasize the importance of thorough testing in ensuring successful integrations and provide a brief example of a testing strategy you've implemented.

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How do you stay updated with the latest trends in integration technology?

Mention any resources you follow, like industry blogs, webinars, or professional groups. Emphasize your commitment to ongoing education, which allows you to leverage new technologies and improve your integration capabilities.

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What steps do you take when troubleshooting integration issues?

Outline your step-by-step troubleshooting process. Start with gathering information, checking logs, assessing API calls, and escalate when necessary, all while communicating effectively with stakeholders until the issue is resolved.

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RainFocus is one of the leading software companies in Utah committed to providing an end-to-end event marketing and management platform to capture, analyze, and harness insights that significantly improve event performance for enterprises.

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Full-time, remote
DATE POSTED
March 16, 2025

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