Executive Support Specialist/Customer Service Pro
To apply and to submit your application please visit our website at: https://remotepro.ph/
We are looking for a highly organized and customer-oriented individual who can handle both customer service and administrative duties. The ideal candidate should have excellent communication skills, the ability to multitask, and strong attention to detail.
Key Responsibilities:
- Handle customer service inquiries, manage general inquiries, and schedule appointments
- Determine and fulfill clients’ needs, resolve complaints, and follow up to ensure satisfaction
- Process orders, forms, applications, and requests
- Maintain records of customer interactions, transactions, comments, and complaints
- Provide customer relationship management, database maintenance, and feedback analysis
- Perform data entry, update records, and ensure data accuracy
- Answer and manage phone calls, handle emails, and manage voicemail
- Perform general administrative duties, including managing files and records
- Manage social media accounts, respond to comments and messages, and schedule content
- Schedule and manage appointments, set reminders, and coordinate meetings
- Conduct market research, gather information on industry trends, and perform competitor analysis
- Collaborate and communicate with co-workers
- Perform other duties as assigned by the executive or management team.
Qualifications:
- Excellent communication skills.
- Strong customer service orientation and interpersonal skills.
- Exceptional organizational, time-management, and multitasking abilities.
- Proficient in customer service software, CRM tools, Microsoft Office Suite, and quick to learn new systems.
- High accuracy and attention to detail for data entry and administrative tasks.
- Knowledge of social media management, market research, and competitor analysis.
- Problem-solving skills and ability to work under pressure.
- Self-motivated, flexible, and adaptable to changing priorities.
- Collaborative and team-oriented.
Device Requirements:
- 1 Fully Functioning Desktop or Laptop – 1 for backup.
- Second Monitor
- Intel Core i5 or higher – 16 GB Ram or more multitasking.
- Backup for Power Outage – Generator/Powerbanks or Alternative Location.
- Headset with Noise Canceling feature.
- Wired internet connection of 25mbps or more.
- Backup internet connection of 5mbps or more.
Permanent Work-from-Home Setup
HMO Coverage
Mental Health Programs
Maternity Assistance through HMO
Paid Vacation Leave
Technology Allowance
Internet Allowance
Weekly Payouts
Career Growth and Advancement Opportunities
Average salary estimate
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Join RemotePro as an Executive Support Specialist/Customer Service Pro and take your career to new heights! We're on the lookout for a dynamic, highly organized individual who thrives in a fast-paced environment. This role is perfect for those who have a passion for providing exceptional customer service while juggling administrative tasks like a pro. You’ll be the backbone of our customer support team, addressing inquiries, resolving complaints, and ensuring our clients feel valued and heard. Your days will be filled with processing orders, managing schedules, and keeping our records squeaky clean. Plus, if you've got a flair for social media, you'll also get to engage with our online community! We're all about growth here at RemotePro, so we offer competitive salaries and benefits that include HMO coverage and paid vacation leave, ensuring you're well taken care of as you help us thrive. If you’re detail-oriented, tech-savvy, and ready to collaborate with a wonderful team, we'd love to hear from you!
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