As a Full-Time Keyholder at Rothy’s in Greenwich, you’ll be responsible for acting as the Manager on Duty in the absence of the ASM and SM, overseeing the store's daily operations, and ensuring customer satisfaction. You will facilitate learning about our operational procedures and assist with customer inquiries, maintain the cleanliness of the store, and provide product knowledge to enhance the shopping experience. Your role is vital in upholding Rothy’s exceptional service standards.

To be considered for the Full-Time Keyholder position at Rothy’s, you should have at least 2 years of experience in retail, hospitality, or a customer-oriented role. It’s essential that you possess a positive attitude and excel in communication and teamwork. Being adaptable to a fast-paced environment while providing efficient solutions is key for success in this role.

Rothy’s supports its Full-Time Keyholders through an inclusive and engaging work environment, coupled with a competitive benefits package. This includes medical, dental, and vision insurance, generous paid time off, and a 401(k) plan with employer matching. We also offer a product allowance that adds to the enjoyment of your role, ensuring our Keyholders feel valuable and appreciated.

Essential skills for a Full-Time Keyholder position at Rothy’s include excellent communication and listening abilities, a positive attitude, and a strong focus on customer satisfaction. Being organized and proactive, along with having the capability to think quickly and provide timely solutions, are also crucial to succeed in this role while contributing positively to the team.

As a Full-Time Keyholder at Rothy’s, you can expect a vibrant and dynamic work environment that emphasizes teamwork and exceptional customer experiences. You will be surrounded by a supportive retail team that is passionate about sustainability and dedicated to delivering outstanding service. The fast-paced nature of the role means every day is an opportunity to engage with customers and showcase your expertise!

When answering this question, highlight your previous roles, focusing on customer interactions, teamwork, and how you contributed to sales goals. Mention specific examples of when you went above and beyond to ensure customer satisfaction.

Explain your approach to conflict resolution. Share a specific example where you effectively dealt with a challenging situation by listening carefully to the customer's concerns and providing a solution that met their needs.

Discuss the importance of understanding customer needs, maintaining a positive attitude, and creating memorable experiences. Use examples from your past roles to illustrate what you believe makes for excellent customer service.

Talk about your organizational skills and time management strategies. Share specific examples where you balanced multiple tasks effectively, ensuring all responsibilities were met without compromising service quality.

Show that you understand Rothy’s commitment to sustainability and customer focus. You can mention examples of how Rothy’s transforms plastic waste into fashion, making a positive impact on the environment, which aligns with your values.

Provide a specific instance where teamwork was essential. Explain the objectives, your role, the actions taken, and the successful outcome, emphasizing the collaboration among team members.

Discuss how you maintain a positive attitude, using downtime to enhance your product knowledge or support colleagues. Highlight your commitment to providing excellent service regardless of the store's traffic.

Explain that you value adherence to policies and would address it professionally with your coworker, focusing on the company's standards. You can also mention escalating the issue to management if necessary.

Share your commitment to understanding the brand's story and values, highlighting your ability to engage customers through authentic conversations and relatable anecdotes about what makes Rothy’s unique.

Emphasize your passion for sustainability, customer service, and teamwork. Share how these values resonate with you, your desire to contribute to Rothy’s mission, and how the role aligns with your career aspirations.