Technician, Field V

As a Field Technician V at Repairify, your primary responsibilities include performing detailed diagnostic scans, calibrating Advanced Driver Assist Systems (ADAS), and providing mentoring to junior technicians. You will serve as the main client contact in the service process, promoting the necessity for diagnostics and calibrations at assigned shops. Additionally, you will work with various OEM tools and other diagnostic equipment to make informed recommendations on vehicle repairs and calibrations.

To qualify for the Field Technician V position at Repairify, candidates should have 5-10 years of experience in a car dealership or aftermarket repair facility as an Automotive Technician. Proficiency in both OEM and aftermarket scan tools, strong automotive mechanical and electrical diagnosis skills, and relevant certifications such as ASE, I-Car, or MECP are essential. A valid driver's license and a satisfactory Motor Vehicle Report (MVR) are also required.

Field Technicians V at Repairify operate primarily inside automotive repair shops, environments that can be cold, hot, noisy, and sometimes wet, with potential fumes due to maintenance activities. The job requires physical stamina as technicians must stand for long periods and may need to lift weights up to 75 pounds.

Repairify places a strong emphasis on continuous learning for its Field Technicians. The company provides opportunities for e-learning and other training sessions to help technicians stay updated with the latest advancements in automotive technology. Mentoring lower-level technicians also enhances knowledge-sharing and career growth within the team.

Successful Field Technicians V at Repairify should possess exceptional problem-solving skills, strong communication capabilities, and thorough knowledge of automotive diagnostics. Being proficient in understanding automotive lingo and the ability to explain complex technical issues to non-mechanical individuals also greatly benefits this role.

In responding to this question, highlight specific examples of your experience with ADAS technologies, detailing the types of vehicles you've calibrated, the tools you utilized, and how you ensured accuracy in your calibrations. Discuss any challenges faced and how you overcame them, emphasizing your problem-solving skills.

When answering this question, specify the names of the OEM and aftermarket diagnostic tools you are proficient with. Describe instances where these tools helped you identify and resolve issues efficiently, showcasing your technical expertise and adaptability with various technologies.

To effectively answer this, provide an example of a past experience where you managed a challenging client interaction. Demonstrate your communication skills, focusing on how you listened to their concerns, provided clear explanations, and ensured they felt valued and informed throughout the service process.

Detail your relevant certifications, such as ASE, I-Car, or MECP, as well as any technical courses you've completed. Discuss how this training has enhanced your skills as a Field Technician and your commitment to professional development in the automotive industry.

In your answer, consider providing a specific scenario where you mentored a less experienced technician. Describe the techniques you used to encourage learning, how you tailored your mentorship to their needs, and the outcomes that followed, demonstrating your leadership qualities.

Explain your proactive approach to staying informed, such as participating in online courses, following industry news, attending workshops, or networking with peers. Emphasize your passion for the automotive industry and how you leverage this knowledge in your daily work.

Discuss specific safety equipment and protocols you adhere to, such as using personal protective gear and following safe lifting techniques. Highlight your understanding of the importance of safety in the workplace and the measures you take to ensure a safe environment for yourself and your colleagues.

Share your strategies for managing time effectively, such as assessing urgency, using a priority list, and communicating with your team about timelines. Provide an example of a busy day where you successfully balanced various responsibilities to ensure timely service.

In your response, reflect on what excites you about diagnosing and solving automotive issues, working with advanced technologies, or mentoring others. This insight allows interviewers to gauge your passion for the automotive field and assess your fit within the team.

Be prepared to articulate your specific interest in Repairify, discussing the company culture, commitment to innovation, and your belief in their mission. Relate your skills and experiences to the job and express enthusiasm about contributing to their goals.