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Director, Brand Creative

Who we are: 

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We believe everyone deserves the unconditional love of a pet—and at Rover, our mission is to make it easier to experience that love. Founded in 2011, the Rover app and website connect dog and cat parents with loving pet sitters and dog walkers in neighborhoods across the US, Canada, and Europe. We empower our community of trusted pet sitters and dog walkers to run their own pet care businesses on Rover with the tools and security of a global company to back them.


Headquartered in Seattle, Washington, we work closely with our teams in Barcelona, San Antonio, Spokane, and remote locations. We’ve got a reputation for being a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. We're an agile, fast-growing company, and our leadership comes from some of the world's most respected tech companies. 


At Rover, our furry coworkers are just as important as our human ones—and we wouldn’t have it any other way. Along with making the joys of pet parenthood more accessible, we’re committed to fostering a diverse, inclusive, and welcoming community of pet people—and that starts with our employees.


Rover is seeking a Creative Director, Brand to lead and transform our brand storytelling through exceptional creativity and strategic insight. This role requires a dynamic leader who can craft compelling cross-platform marketing narratives that resonate with customers while driving measurable business results.


The ideal candidate will bring a unique blend of creative excellence and strategic thinking, capable of leading a talented team of writers, designers, and content creators across multiple marketing channels. This professional will be a collaborative partner who can work in a highly cross-functional manner with UX, product marketing, lifecycle marketing, performance marketing, PR and International marketing to elevate Rover’s global presence.


This role reports to the Senior Director, Brand Marketing and will be a critical partner for driving exponential growth for Rover.


Responsibilities
  • Lead and inspire a high-performing creative team of copywriters, designers, and content experts, fostering a culture of innovation, collaboration, and continuous growth
  • Serve as Brand steward of the brand expression that defines Rover's visual and verbal identity across all marketing channels, ensuring consistent and compelling storytelling
  • Partner closely with cross-functional teams including UX, product marketing, lifecycle marketing, performance marketing, and PR to create integrated, impactful brand experiences that are customer-centric and brand accretive
  • Manage and direct external agency relationships, ensuring creative work meets brand standards, business objectives, and maintains high-quality strategic and creative outputs
  • Establish and track key performance metrics for brand marketing creative efforts, using data-driven insights to continuously refine and optimize creative strategies
  • Drive the global brand narrative for Rover, adapting creative approaches to resonate with diverse markets while maintaining a cohesive brand identity
  • Oversee the development of multi-channel marketing content, including digital, social, video, print, and emerging media platforms
  • Collaborate with senior leadership to align creative strategies with overall business goals and contribute to long-term company growth initiatives
  • Champion a customer-first approach in all creative work, ensuring that marketing content authentically reflects Rover's brand promise and connects emotionally with target audiences


Required Skills:
  • Demonstrated track record of leading high-performing creative teams through strategic vision and inspirational leadership, with at least 15 years of progressive marketing and creative leadership experience
  • Exceptional portfolio showcasing innovative brand storytelling across multiple channels, with proven ability to create memorable, emotionally resonant marketing campaigns
  • Deep expertise in translating complex business strategies into compelling creative narratives that drive measurable customer engagement and business results
  • Advanced proficiency in brand development, with the ability to craft and maintain a consistent, differentiated brand voice across diverse marketing platforms
  • Strong data literacy and analytical skills, capable of using performance metrics to inform and evolve creative strategies
  • Extensive experience managing and collaborating with cross-functional teams, including product, UX, marketing, and executive leadership
  • Proven ability to develop and nurture creative talent, with a coaching and mentorship approach that elevates team performance
  • Technical versatility across digital marketing channels, including social media, web, mobile, video, and emerging digital platforms
  • Outstanding communication skills, with the ability to articulate creative concepts to both creative teams and non-creative stakeholders
  • Strategic agency management experience, including selecting, directing, and optimizing relationships with external creative partners
  • Expert-level understanding of brand positioning, market segmentation, and customer experience design
  • Demonstrated success in developing global marketing strategies that can be localized for different markets and audiences
  • Advanced creative problem-solving skills, with the ability to quickly adapt to changing market conditions and business priorities
  • Comprehensive knowledge of current marketing technologies, design tools, and creative production workflows
  • Entrepreneurial mindset with a track record of driving innovation and introducing breakthrough creative approaches in complex, fast-moving business environments


Benefits of Working at Rover.com
  • Competitive compensation
  • 401k
  • Long-term incentive plan with a performance-based cash payout
  • Flexible PTO
  • Competitive benefits package, including medical, dental, and vision insurance
  • Commuter benefits
  • Bring your dog to work (and unlimited puppy time)
  • Doggy benefits, including $1000 toward adopting your first dog
  • Stocked fridges, coffee, soda, and lots of treats (for humans and dogs) and free catered lunches semi-monthly 
  • Regular team activities performed in-person and virtually


Compensation:
  • In the greater Seattle area the first-year salary range is $158,513 - $210,822 with a 15% bonus. Additionally, Rover offers a long-term incentive plan with a company performance-based cash payout and benefits to full-time employees.
  • The cash compensation offered for this role will be dependent on the candidate's experience, qualifications, skills and abilities as demonstrated in the interview and hiring process.


Rover is an equal opportunity employer committed to promoting a diverse, inclusive and inventive environment with the best employees. We’re driven by seeing our people succeed and grow, and we work to ensure everyone contributes to their fullest potential. We consider all qualified applicants without regard to age, race, color, ancestry, national origin, religion, disability, protected veteran status, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable laws, regulations and ordinances.


We are committed to work with you to look for reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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CEO of Rover.com
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Aaron Easterly
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What You Should Know About Director, Brand Creative, Rover.com

At Rover, we're on a mission to make pet parenthood accessible and joyful for everyone. As the Director of Brand Creative, you'll play a pivotal role in this journey. Located in the vibrant city of Seattle, this position is perfect for a creative powerhouse ready to lead and inspire a talented team of writers, designers, and content creators. You’ll craft compelling brand narratives that resonate deeply with our community of pet lovers while aligning with our key business objectives. Your role will be hands-on, working closely with cross-functional teams in UX, product marketing, and PR to create integrated marketing strategies that shine across every platform, from digital to print. As a natural leader, you’ll champion our brand’s visual and verbal identity, ensuring every piece of content reflects our commitment to the unconditional love of pets. With over 15 years of experience in creative marketing, you’ll leverage your expertise to develop innovative strategies that are data-driven and customer-centric. We value collaboration at Rover, and as you oversee agency relationships and guide your team, you’ll foster an environment where creativity can thrive. If you’re looking for a role that combines strategic thinking with hands-on creativity in a company that’s passionate about pets and people, Rover is the place for you!

Frequently Asked Questions (FAQs) for Director, Brand Creative Role at Rover.com
What are the primary responsibilities of the Director of Brand Creative at Rover?

The Director of Brand Creative at Rover is responsible for leading a high-performing creative team and crafting compelling brand narratives. This role involves overseeing the brand's visual and verbal identity, collaborating with cross-functional teams to create impactful experiences, managing external agency relationships, and using data-driven insights to optimize creative strategies. The goal is to elevate Rover's global presence while maintaining customer-centric storytelling.

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What qualifications are required for the Director of Brand Creative position at Rover?

To qualify for the Director of Brand Creative position at Rover, candidates should have at least 15 years of progressive marketing and creative leadership experience, demonstrated ability to lead high-performing creative teams, and a strong portfolio showcasing innovative brand storytelling. Proficiency in brand development, analytical skills, and experience with cross-functional collaboration are also essential.

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What kind of creative work can a Director of Brand Creative expect to oversee at Rover?

As the Director of Brand Creative at Rover, you can expect to oversee the development of multi-channel marketing content, including digital, social media, print, video, and emerging media platforms. You will lead your team in creating memorable marketing campaigns that emotionally resonate with target audiences and reflect Rover's commitment to pet care.

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How does the Director of Brand Creative contribute to Rover's overall business strategy?

In the role of Director of Brand Creative at Rover, you will align creative strategies with overall business goals and contribute to long-term growth initiatives. By crafting integrated brand experiences and adapting creative approaches to diverse markets, your work will directly influence brand perception, customer engagement, and ultimately, business performance.

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What type of work environment does Rover provide for the Director of Brand Creative?

Rover offers a positive and inclusive work environment where collaboration thrives. As the Director of Brand Creative, you will benefit from a culture that fosters innovation and growth, and you will be part of a diverse team dedicated to the mission of improving pet parenthood experiences, all while enjoying perks like flexibility, competitive compensation, and the opportunity to bring your dog to work.

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Common Interview Questions for Director, Brand Creative
What is your approach to leading a creative team as the Director of Brand Creative?

In leading a creative team, my focus is on fostering an environment that encourages innovation while providing clear strategic direction. I prioritize communication, collaboration, and mentorship, ensuring that each team member feels valued and empowered to contribute creatively, which ultimately leads to impactful brand storytelling.

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Can you describe a successful campaign you led and the impact it had?

One successful campaign I led was a rebranding initiative that involved comprehensive market research and audience segmentation. By creating tailored messaging and engaging visuals, we enhanced customer engagement by 40% and significantly increased brand loyalty, resulting in measurable business growth.

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How do you measure the success of creative initiatives?

I believe in a data-driven approach to measure the success of creative initiatives. By establishing key performance metrics like engagement rates, conversion rates, and customer feedback, I can assess the effectiveness of our campaigns and continuously optimize our strategies.

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How do you ensure consistent brand messaging across various channels?

To ensure consistent brand messaging, I establish brand guidelines that define our visual and verbal identity. I lead collaborative efforts across teams to create integrated marketing strategies, regularly review output for alignment with brand standards, and implement feedback mechanisms to maintain coherence across all channels.

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What strategies do you use to adapt creative content for different markets?

When adapting creative content for different markets, I start with thorough research to understand local cultures and consumer behaviors. I work closely with regional teams to tailor messaging and visuals while preserving the core brand identity, ensuring that our campaigns resonate authentically with target audiences.

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How do you balance creativity with business objectives?

Balancing creativity with business objectives requires a strategic mindset. I focus on aligning creative concepts with business goals from the outset by involving key stakeholders in the creative process, ensuring that we create work that not only excites but also meets measurable outcomes.

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What is your experience with managing external agencies?

My experience with managing external agencies includes selecting the right partners, establishing clear expectations, and maintaining strong communication throughout projects. I believe in fostering collaborative relationships that encourage innovation while ensuring that all creative outputs align with our brand standards.

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What role does customer feedback play in your creative process?

Customer feedback is essential in my creative process. It provides insights into how our messaging and campaigns resonate with audiences, allowing us to refine and enhance our strategies. I actively seek feedback through surveys and engagement metrics to ensure that our work is genuinely reflective of customer needs.

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Can you provide an example of a time when you creatively solved a problem?

At my previous job, we faced a challenge with declining engagement on digital platforms. I spearheaded a brainstorming session with my team that led to the development of an interactive social media campaign. The creative approach not only revitalized engagement but also increased our online community significantly.

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How do you stay up-to-date with the latest trends in brand marketing?

Staying up-to-date with the latest trends in brand marketing involves a combination of continuous learning and networking. I follow industry-leading publications, attend marketing conferences, and engage with thought leaders on platforms like LinkedIn to ensure I'm informed about emerging strategies and technologies.

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We believe in the unconditional love of dogs, and Rover exists to make it possible for everyone to experience this love in their lives. As we strive to achieve this mission, our core values guide us in how we conduct our business and ourselves. To...

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DATE POSTED
February 21, 2025

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