Insurance Specialist (Remote) - job 1 of 2

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being. 

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

About the Role

Rula is seeking an experienced Insurance Specialist to join our Financial Operations team to oversee quality assurance of our verification of benefits program and help patients understand their benefits and access affordable care. This person will be responsible for verifying patients’ benefits, addressing patient questions, and completing quality assurance. Insurance verification is a critical front-end operation for Rula’s revenue cycle, and this candidate will play a pivotal role in improving the accuracy and efficiency of this function, which ultimately impacts everyone at Rula: our patients, payers, providers, and internal teams. 

NOTE: While we are a fully remote company, we are not considering candidates who reside in California or Washington for this particular position.

Required Qualifications

• 3+ years of Revenue Cycle Billing with an emphasis on verification of benefits

• Associate or Bachelor’s Degree, or equivalent experience

• Experience working with payer portals and insurance benefit terminology (copay, coinsurance, deductible, etc.)

Preferred Qualifications

While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.

• Excellent written and verbal communication skills

• Quality assurance experience 

• Tech Savviness / Fluency with Google Suite, Salesforce, ZenDesk, AdvancedMD / EHR, or similar platforms

• General knowledge of behavioral health terminology

• Understanding of Medicare / Medicaid, Medigap, etc.

• Willingness to work a Tuesday - Saturday work week

We're serious about your well-being! As part of our team, full-time employees receive:

• 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments

• Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States

• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA

• 401(k) plan access: Start saving for your future

• Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)

• Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering

• Employee Assistance Program (EAP): Support for your mental and physical health

• New hire home office stipend: Set up your workspace for success

• Quarterly department stipend: Fund team-building activities or in-person gatherings

• Wellness events and lunch & learns: Explore a variety of engaging topics

• Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all

• Discounted programs: Fetch, SmartSpend, Ladder, SoFi

Our team

We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone.  We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.