Associate, Client & Advisor Services

As an Associate in Client & Advisor Services at SCS Financial, your main responsibilities include onboarding new clients, maintaining accurate client data, facilitating money movements with custodians, and supporting investment processing procedures. You will also assist in proposal generation and create engaging presentations for clients, ensuring a seamless and positive client experience.

To apply for the Associate in Client & Advisor Services role at SCS Financial, you should have a minimum of a Bachelor's degree from a four-year college or university and ideally possess 1-3 years of experience in a related financial services role. Prior experience in wealth management or family office settings is preferred, along with proficiency in Microsoft Office and knowledge of CRM tools like Salesforce.

The Associate in Client & Advisor Services at SCS Financial directly supports client relationships by ensuring accurate onboarding, maintaining precise client information, and facilitating communication between clients and custodians. This role is crucial for enhancing the overall client experience through diligent account management and support.

Prior experience working with custodians such as Pershing, Schwab, or Fidelity is preferred for the Associate in Client & Advisor Services position at SCS Financial. Familiarity with these systems can greatly aid in the account-opening process and the overall management of client assets.

The expected annualized base pay range for the Associate in Client & Advisor Services at SCS Financial is between $80,000 and $85,000. This compensation may vary based on individual experience, expertise, and geographic location, in addition to salary, employees may receive annual bonuses and a comprehensive benefits package.

When asked about prioritization, highlight your organizational skills by discussing how you assess task urgency and importance. Provide examples of past experiences where you juggled multiple responsibilities efficiently while ensuring client needs were always met at SCS Financial.

In response to this question, focus on any relevant experience you have with data analytics platforms like Morningstar or performance reporting systems like Addepar. Discuss specific projects or tasks where you utilized these tools to improve reporting accuracy or enhance client presentations.

For effective communication, discuss how you actively listen to client needs, tailor your language for clarity, and always follow up promptly. Provide examples of how you’ve built rapport and trust in a previous role. Emphasize your communication skills and your commitment to providing excellent client service at SCS Financial.

To demonstrate your attention to detail, describe the processes you use to double-check your work, such as maintaining checklists, using digital tools, and peer reviews. Refer to your experience at SCS Financial where accuracy was crucial in maintaining client data and facilitating money movements.

Share a specific situation where you faced a significant challenge, detailing the steps you took to solve it. This could include working under tight deadlines or resolving misunderstandings with a client, showcasing your problem-solving skills and proactive attitude, particularly in your role at SCS Financial.

Discuss your understanding of the account onboarding process, including steps like gathering documentation, liaising with custodians, and setting up records in databases. Tailor your response by referencing any previous experience you had in onboarding clients, especially in a wealth management context like at SCS Financial.

Emphasize the importance of technology in enhancing efficiency and accuracy in client services. Discuss how you have utilized technology at SCS Financial to improve workflows, reporting, and overall client engagement. Provide specific examples of tools you’re familiar with and how they’ve benefited your work.

To answer effectively, share your understanding of SCS Financial’s integrated approach to wealth management, focusing on client interests. Discuss how this philosophy aligns with your values and experience in providing personalized services to ultra-high-net-worth clients as an Associate.

Discuss your ability to maintain composure and productivity in high-pressure situations. Give examples of times when you've successfully met deadlines while ensuring quality work, highlighting any strategies you use to manage stress and prioritize tasks effectively.

When answering this question, convey your passion for finance and helping clients achieve their financial goals. Highlight the satisfaction you derive from problem-solving and supporting clients, which reflects SCS Financial's mission of putting client interests first.