Account Manager, Facial Aesthetics

At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.

AbbVie is an equal opportunity employer, and dedicated to fostering an inclusive, flexible, and supportive workplace that values and respects every individual. We are committed to operating with integrity, driving innovation, transforming lives, and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability. We ensure a fair and inclusive recruitment process without discrimination against any employee or applicant because of, and not limited to, race, religion, age, physical or mental disability, gender identity or expression, sexual orientation, or marital status. Our hiring process is flexible and accessible, so if you have any specific requests or accessibility requirement, please feel comfortable to let our team know by emailing [email protected] or speaking with your Recruiter and we'll make any necessary adjustments to accommodate your needs.

We are seeking a dynamic and experienced field based Account Manager for our Facial Aesthetics division. This role is vital in building strong customer relationships and driving sales strategies to enhance our market presence. You will achieve agreed sales goals for the Medical Aesthetics range of products through the delivery of account management plans, product support and direction in clinic. The ideal candidate will have a passion for aesthetics and a proven track record in sales and account management.

The assigned territory for this position covers NSW and ACT and is based out of Sydney. 

KEY DUTIES AND RESPONSIBILITIES

• Develop and maintain strong, long-term relationships with key accounts within the facial aesthetics market
• Develop executable account plans, reviewed quarterly, that provide clear objectives and outcomes.
• Conduct account plan reviews by analysing sales data, customer segmentation information and market intelligence and update the account plans as required.
• Focus on ‘partner’, ‘develop’ and ‘maintain’ customer segments as agreed with sales manager and execute in line with call planning cycle.
• Work with cross functional teams to achieve/exceed account management objectives and sales targets.
• Review customer buying patterns on a monthly basis and keep them informed of their targeted level in line with account APP or volume aspirations.
• Build and develop business relationships with key accounts including prescribers/users, initiators, deciders or buyers and incorporate into stakeholder maps.
• Ensure account plans are aligned with cycle marketing strategy and promotional programs to drive rapid uptake within accounts.
• Clearly follow and execute to the current marketing campaign utilizing compliant support materials.  
• Comprehensively understand the patient journey to identify potential sales and marketing opportunities and effectively communicate the opportunities to the sales and marketing team.
• Monitor market trends through networks of clients, suppliers and attendance at industry meetings. 
• Conduct market analysis and monitor product availability or related matters to sales and marketing team.
• Utilise the digital sales aid to clearly articulate product key selling messages and clinical data.
• Execute to third line sales requirements as directed by the Medical Aesthetics portfolio strategy.
• Oversee product support and direction in clinic of Botox and Juvederm in line with Clinical Medical Information and product information materials 
• Aid in the support of best practice consultation and assessment of patients.
• Direct injector requests for clinical facilitation through the defined VEEVA process.
• Maintain high level of therapeutic knowledge of Allergan products and aging & anatomy through the internal 6 monthly certification program.
• Keep accurate, weekly records of all customer visits, as well as maintaining other relevant customer data necessary to meet customer needs utilizing the VEEVA system.
• Attend sales meetings, conferences, training and other work related functions as required.
• Ensure all sales activities comply with legal and ethical requirements.
• Manage business expenses within the budget and the Travel & Expenses Policy.
• Report any adverse event within 24 hours as per Allergan’s policies and procedures
• Support Allergan’s Quality Management System and internal auditing processes.
• Adhere to Medicines Australia Code of Conduct.
• Proactively participate in Allergan’s WHS programs, adhere to policies and promote a safe work environment at all times.
• Adhere to Allergan’s internal codes of conduct and compliance processes.
• Other ad hoc duties such as administrative duties, as requested.

• Successful completion of relevant tertiary qualifications within healthcare or business related discipline. 
• Demonstrable experience in account management planning methodology including stakeholder mapping, sales data analysis and account prioritization and the sales cycle.
• Demonstrable track record of achieving or exceeding sales targets
• Experience in a medical device or specialty representative selling role working within the medical device/ pharmaceutical industry
• Ability to learn and maintain the scientific product knowledge, relevant anatomy and physiology as well as disease state knowledge.
• Demonstrates a broad therapeutic area knowledge and can converse with customers on a range of topics (ie new treatment options, research findings, conference topics) 
• Demonstrable experience working in cross functional teams and managing resources to achieve objectives.

Flexibility and Availability: In line with Australia’s 'Right to Disconnect' legislation, we recognise and respect employees' right to refuse contact outside of their working hours, unless such refusal is deemed unreasonable. As we operate in an international, matrixed environment, there may be occasions where your role requires participation in business meetings outside of standard hours. We value and support flexibility and appreciate your willingness to occasionally accommodate these requests to ensure effective collaboration and communication within our global team.

The Allergan Commitment

• Doing What is Right – Never jeopardize patient safety, product quality or compliance;  always act with integrity

Ways We Work

• All For One Abbvie: We weigh all decisions against the common good. We inspire, share and create as a team. We solve problems for all rather than serving our immediate team.
• Decide Smart & Sure: We make intelligent decisions to create the best outcomes. We act quickly, embrace experimentation, and learn what doesn’t work and get on to what does.
• Agile & Accountable: We streamline and eliminate unnecessary obstacles. We plan but adapt as we go. We delegate and make tough decisions to ensure focus on results, staying keenly aware of the urgency in all we do.
• Clear & Courageous: Open, honest, candid dialogue is core to our work and how we act with each other. We share information freely and continuously to find solutions. We admit mistakes. We grow stronger by putting the courage of our conviction to the test.
• Make Possibilities Real: We question with endless curiosity. We’re never satisfied with good enough—patients depend on us to deliver more. We challenge ourselves to find creative, constructive solutions to turn possibilities into reality.

CODE OF CONDUCT & BUSINESS INTEGRITY STATEMENT

• AbbVie is committed to observing high integrity and ethical standards in all its business dealings with our customers, with each other, business partners and suppliers. 
• AbbVie as a responsible corporate citizen will adhere to these standards, as well as to local, national and international laws. 
• All AbbVie employees are responsible for maintaining the Company’s reputation for conduct in accordance with the highest level of business integrity, ethics and compliance with the law.  Soliciting and/or accepting/attempting/offering bribes or any illegal gratification is therefore cause for immediate dismissal. 
• AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community, and embracing diversity and inclusion. 

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html 

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html