Technical Account Manager / Account CTO

As a Technical Account Manager / Account CTO at our company, your main responsibilities will include serving as the primary technical liaison for executive stakeholders across multiple hospital sites, ensuring alignment of IT services with client strategy and operations, and identifying opportunities for innovation within the IT environment. You will advocate for the client within our organization, championing service excellence and overseeing technical escalations.

To be considered for the Technical Account Manager / Account CTO position, you need at least 7 years of experience in enterprise IT roles with a minimum of 3 years in a client-facing or leadership capacity. Deep technical knowledge of Microsoft technologies, ITSM, and a strong understanding of healthcare IT environments are essential. Additionally, strong communication and interpersonal skills to interact effectively with C-level stakeholders are required.

For the Technical Account Manager / Account CTO role, preferred qualifications include advanced certifications such as Microsoft Certified: Azure Solutions Architect Expert, ITIL® 4 Managing Professional, or qualifications like TOGAF, CISSP, or PMP. Familiarity with EMR/EHR systems and a background in clinical workflows will also give you an advantage in this position.

The role of Technical Account Manager / Account CTO directly contributes to client success by aligning IT strategies with healthcare operations and ensuring that service delivery meets the client's operational needs. Your involvement in business reviews and roadmap planning sessions will influence future client initiatives and drive continual improvement of services provided.

Yes, the Technical Account Manager / Account CTO position is remote-friendly, but candidates based near San Antonio, TX will be preferred for the opportunity to attend onsite meetings. Some travel to client sites may be necessary, typically accounting for around 10-20% of your time.

In answering this question, highlight specific examples of your experience with Microsoft technologies like Azure, O365, and Active Directory. Discuss how you’ve utilized these technologies in previous roles to meet client needs, streamline operations, or implement cloud solutions.

Describe your strategy for building and maintaining strong client relationships. Discuss the importance of understanding the client’s objectives, being proactive in communications, and providing insights that drive client success.

Outline a structured approach to compliance, which includes staying updated on regulations, working closely with stakeholders to ensure systems adhere to standards, and regularly reviewing processes for any needed adjustments.

Provide a detailed example of a technical escalation you managed. Discuss how you identified the issue, communicated with the relevant teams, and collaborated to find a resolution, emphasizing your role in advocating for the client.

Explain your methods for understanding business goals, whether through regular client check-ins, strategic planning sessions, or conducting assessments. Share examples of success in aligning technology initiatives with business outcomes.

Discuss your previous roles focused on IT service management, emphasizing specific metrics you've tracked, improvements you’ve implemented, and how these experiences have prepared you for the Technical Account Manager / Account CTO position.

Discuss cloud architecture concepts, including security, scalability, and compliance. Explain why these features are crucial for healthcare IT environments, particularly in transitioning legacy systems to a cloud-based setup.

Describe your organizational strategies, such as using project management tools, setting milestones, and regular check-ins to ensure you’re meeting all client needs while effectively managing your time.

Share a specific project you've managed, detailing your role, the objectives, the challenges faced, and the outcomes. Focus on how your leadership contributed to the project's success and the positive impact on the client.

Discuss qualities such as strong communication skills, technical expertise, client empathy, and adaptability. Provide examples of how these qualities have enabled you or others to succeed in similar roles.