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COMMISSION AGENT (Brighton Location)

Overview

The incumbent in this position is responsible for overseeing all gaming activities in accordance with applicable State, Federal and Tribal regulations and the protection of the Tribal Assets. The individual observes casino activities and monitors compliance with the internal control standards for the gaming operation to ensure adherence to all policies, procedures and regulations. The individual notifies management and supervisors of any suspicious activities and/or irregular circumstances. This position reports to the Commission Manager or Supervisor and is a non-exempt position.

Responsibilities

The listed duties are only illustrative and are not intended to describe every function that may be performed by this position. The omission of specific statements does not preclude management from assigning specific duties not listed, if such duties are a logical assignment to the position.

 Observes casino activities to ensure adherence to all policies, procedures and regulations. Reports any suspicious activities and/or irregular circumstances to the casino management team. Monitors compliance with the internal control standards and regulations for the gaming operation. Cooperates with casino management and casino security team to ensure customer and employee safety. Fingerprints all gaming facility employees on an as needed basis. Communicates daily with the casino surveillance department and/or other operational department heads in order to monitor, identify areas of concern and investigative any suspicious activities and/or irregular circumstances. Adheres to all Seminole Tribe of Florida policies and procedures. Adheres to the Rules and Regulations as set by the Seminole Tribal Gaming Commission (STGC) and works within the guidelines of the Tribal Internal Control Standards (TICS). Abides by STGC confidentiality rules and regulations. Performs additional related duties as assigned.

 

KNOWLEDGE, SKILLS AND ABILITIES Interest in Seminole Tribe of Florida history, culture and operations. Knowledge of the National Indian Gaming Commission (NIGC) regulations and the Seminole Tribal Gaming Ordinance, Tribal Minimum Internal Control Standards (MICS), STGC Gaming Code and other procedures and standards. Knowledge of principles and practices of surveillance procedures. Knowledge of criminal offenses and the regulations concerning Tribal Gaming. Knowledge of First Aid as well as Fire Safety and relevant law enforcement procedures. Ability to maintain visual attention and mental concentration for significant periods of time. Ability to gather data, analyze, and compile information to prepare clear and concise reports. Ability to analyze and interpret numerical data. Ability to detect problems, issues and report information to appropriate personnel. Must be able to operate computers, cameras, monitors, radios and other surveillance equipment used in the performance of their tasks. Ability to understand and apply applicable rules, regulations, policies and procedures. Ability to utilize problem-solving techniques. Ability to work independently. Ability to establish and maintain an effective working relationship with Tribal Members, employees, vendors, and the general public. Ability to serve the STOF public and fellow employees with honesty and integrity in accordance with established rules and procedures.

Qualifications

High School diploma or equivalent GED is required. Minimum of three (3) years of experience working in a Casino environment is preferred. The ability to obtain and maintain an effective working knowledge of the National Indian Gaming Commission (NIGC) regulations and the Seminole Tribal Gaming Ordinance, Tribal Minimum Internal Control Standards (MICS), and other procedures and standards is required. Ability to meet standards established in order to obtain and maintain active the Employee Gaming License, is required. Demonstrate the highest degree of integrity, honesty and dependability. Demonstrate excellent organizational and interpersonal skills. Demonstrate excellent written and verbal communication skills. Ability to travel to all STOF Reservations and work a flexible schedule including evenings, nights, weekends and holidays is required. Due to the nature of the business, all applicants must be 21 years of age or older.

 

PHYSICAL DEMANDSThe position requires the incumbent to perform moderate physical activity. Requires the handling/lifting/carrying of objects up to 15 pounds, and the pushing/pulling of objects up to 50 pounds. Requires standing, walking and/or sitting for more than four (4) hours per day. Requires the ability to maintain visual attention and mental concentration for significant periods of time.

WORKING CONDITIONSWorks in both a clean, air-conditioned office area, with little noise, and also works on the Gaming floor, which is a smoking environment.

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Average salary estimate

$50000 / YEARLY (est.)
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$40000K
$60000K

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What You Should Know About COMMISSION AGENT (Brighton Location), Seminole Gaming

Are you ready to step into an exciting role as a Commission Agent with the Seminole Tribe of Florida in Okeechobee? This unique position puts you at the heart of gaming operations, where you'll be monitoring activities to ensure that everything runs smoothly and in adherence to all regulations. Your keen eye for detail will be essential as you observe casino activities, report any suspicious behavior, and ensure compliance with internal control standards. You'll work closely with casino management and security to promote a safe environment for both guests and staff. Don't worry; you'll receive the support you need, including the ability to gather data and compile information to prepare concise reports. This job isn't just about supervision; it's also about sharing your knowledge of gaming regulations and procedures. If you love the vibrant energy of a casino and want to contribute positively to the Seminole Tribe community, this role might just be perfect for you! With a required high school diploma and experience in a casino setting, you’ll need excellent communication skills, a passion for the Seminole Tribe's history and operations, and a commitment to integrity. Are you ready to engage with fellow team members and handle exciting responsibilities while maintaining a respectful and compliant gaming environment? Join us as a Commission Agent and redefine gaming operations together with the Seminole Tribe of Florida!

Frequently Asked Questions (FAQs) for COMMISSION AGENT (Brighton Location) Role at Seminole Gaming
What are the main responsibilities of a Commission Agent at the Seminole Tribe of Florida?

As a Commission Agent with the Seminole Tribe of Florida, your main responsibilities include overseeing gaming activities, ensuring compliance with regulations, monitoring internal control standards, and reporting any suspicious activities to management. You will also communicate with surveillance and operational teams to identify and address any concerns, all while maintaining a safe environment.

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What qualifications are needed for the Commission Agent position at the Seminole Tribe of Florida?

To qualify for the Commission Agent position at the Seminole Tribe of Florida, candidates must have a high school diploma or equivalent GED. Additionally, having at least three years of experience in a casino environment is preferred. You must also be willing to obtain the necessary licenses and maintain a working knowledge of gaming regulations established by the National Indian Gaming Commission and other relevant standards.

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What skills are important for a Commission Agent at the Seminole Tribe of Florida?

A successful Commission Agent should possess strong observational skills, excellent communication abilities, and a solid understanding of gaming regulations. Additionally, organizational skills, problem-solving techniques, and the ability to work independently are crucial. A commitment to integrity and the ability to build relationships with others in the gaming community will also be important.

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What is the work environment like for a Commission Agent at the Seminole Tribe of Florida?

The work environment for a Commission Agent at the Seminole Tribe of Florida is diverse. You'll spend time in a clean, air-conditioned office with minimal noise, as well as on the casino floor, which can be a smoking environment. It's essential to be adaptable as you may need to handle both office tasks and active casino monitoring.

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How does the Commission Agent role contribute to the Seminole Tribe of Florida's gaming operations?

The Commission Agent plays a critical role in maintaining the integrity and safety of gaming operations for the Seminole Tribe of Florida. By ensuring compliance with regulations and internal standards, you help protect Tribal assets and enhance the gaming experience for patrons, making it a key position within the overall operation.

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Common Interview Questions for COMMISSION AGENT (Brighton Location)
Can you describe how you would handle a suspicious activity observed in the casino?

When handling a suspicious activity, I would first ensure the safety of customers and employees by discreetly observing the situation. I would then promptly report my observations to the casino management and security team, providing clear details to aid in their investigation, thereby ensuring compliance with internal procedures.

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What experience do you have related to compliance with gaming regulations?

In my previous roles, I've gained practical experience in monitoring gaming activities and adhering to regulations set forth by governing bodies, including the National Indian Gaming Commission. I have actively participated in training seminars to deepen my understanding and ensure best practices are followed at all times.

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How do you stay informed about changes in gaming regulations?

Staying informed about changes in gaming regulations is crucial for success in this role. I regularly review updates from the National Indian Gaming Commission and actively participate in industry forums and training sessions to keep my knowledge current. Networking with other professionals also helps me stay aware of best practices and trends.

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Can you give an example of how you’ve used data to resolve an issue in your previous roles?

In my last position, I noticed discrepancies in game revenue reports. I analyzed the data over a period of weeks, identifying patterns that indicated procedural non-compliance. I compiled a report highlighting these findings and worked with the management team to adjust procedures, which ultimately resolved the issue.

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What methods do you use to manage stress in a fast-paced environment like casinos?

In a fast-paced environment, I focus on managing my stress through prioritization and staying organized. I use a structured system to tackle my daily tasks while remaining adaptable to changes. Furthermore, practicing mindfulness and taking short breaks when needed helps me maintain clarity and focus.

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How would you promote a culture of safety among employees in the casino?

To promote a culture of safety, I would prioritize communication and training. I would lead regular safety briefings and encourage employees to report concerns without hesitation. Acknowledging positive safety practices publicly would also foster an environment where safety is valued by everyone.

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How do you assess the effectiveness of surveillance measures in a casino?

I assess the effectiveness of surveillance measures by regularly reviewing footage and analyzing incident reports. I would track the response times to incidents and gather feedback from staff to identify any areas for improvement. This continuous review helps ensure that we are proactive rather than reactive to potential issues.

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Why do you want to work as a Commission Agent with the Seminole Tribe of Florida?

I want to work as a Commission Agent with the Seminole Tribe of Florida because I'm passionate about ensuring fairness and compliance in gaming environments. Contributing to the significant legacy of the Seminole Tribe and engaging with the community excites me, and I believe my values align with the mission of the Tribe.

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What techniques do you use to detect issues during your monitoring duties?

During my monitoring duties, I focus on a combination of visual observation and data analysis. I look for unusual patterns, behaviors, or discrepancies that may suggest non-compliance. Additionally, leveraging surveillance technology enhances my capability to detect issues before they escalate.

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What qualities contribute to your success in a role like the Commission Agent?

I believe my strong sense of integrity, excellent communication skills, and keen observational abilities contribute significantly to my success in roles like the Commission Agent. My enthusiastic approach to learning and adapting to new challenges ensures that I remain effective in a dynamic work environment.

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DATE POSTED
April 6, 2025

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