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Learning Business Partner - WW Sales Go-to-Market

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Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Job Description

The Learning Business Partner – Go-To-Market Enablement collaborates with internal industry, Solution GTM and Partners stakeholders to develop and implement learning strategies.

Primary Responsibilities:

Serve as the trusted learning business partner: Act as the primary liaison for developing comprehensive learning strategies from start to finish.

Gathering critical information: Develop tailored strategies to address identified performance gaps, including specific objectives, development plans, and accountability measures.
Scope, design (when applicable), and activate: Implement organizational learning strategies to enable the field for effective business execution.
Prioritization and accountability alignment: Identify clear success metrics, audience impact, and prioritize among other critical enablement initiatives.
Stakeholder management: Collaborate with matrix stakeholders to ensure alignment with organizational objectives, service level agreements (SLA), and key success metrics.
Data analysis and reporting: Collect, analyze, and interpret data to identify trends and support decision-making.
Process improvement: Identify opportunities to optimize workflows and processes to improve efficiency and productivity.

Qualifications

Qualifications

To excel in this role, we require someone with:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
A minimum of 5 years of experience in sales/partner enablement or a related field, preferably within a dynamic or technology-driven environment.
Strong analytical skills: Proficiency in collecting, interpreting, and synthesizing data to identify gaps and areas for improvement.
Systems thinking: Strong business acumen and problem-solving skills to understand connections and broader impacts.
Communication skills: Effective communication skills to present findings, make recommendations, and influence diverse audiences. Skilled at building trust and credibility and engaging with senior leaders to drive initiatives aligned with key objectives.
Conflict resolution: Ability to mediate between business requirements and multiple stakeholders.
Change management expertise: Capability to manage the transition process when implementing new performance improvement initiatives.
Organizational development knowledge: Understanding of organizational structures, culture, and dynamics to tailor solutions appropriately.
Leadership and coaching skills: Ability to guide and motivate individuals to achieve their performance goals.
Technical aptitude: Familiarity with sales analytics tools (dashboards, CRM, pipeline, etc.) to provide actionable insights that inform sales learning strategies.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

ServiceNow Glassdoor Company Review

4.5

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4.6

CEO of ServiceNow

Bill McDermott

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Average salary estimate

$95000 / YEARLY (est.)

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$80000K

$110000K

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What You Should Know About Learning Business Partner - WW Sales Go-to-Market, ServiceNow

Are you ready to take your career to the next level as a Learning Business Partner for the Go-to-Market team at ServiceNow in beautiful Orlando, Florida? This exciting role allows you to collaborate with various internal stakeholders to develop and execute learning strategies that drive business success. As a trusted learning business partner, your main responsibility will be to gather crucial information and develop tailored strategies to address specific performance gaps. You'll scope, design, and activate organizational learning initiatives that enable the field to execute effectively. Communication plays a vital role here; you will work hand-in-hand with stakeholders to align on objectives and identify key success metrics. Your knack for data analysis will be invaluable—collecting and interpreting data trends will help you make informed decisions and improve workflows and processes. If you have experience leveraging AI in decision-making, along with a strong background in sales or partner enablement, you might just be the perfect fit. ServiceNow values diverse experiences, so even if you don't meet every qualification, we encourage you to apply! Join us in our mission to make the world of work better for everyone, and bring your unique insights to our dynamic team.

Frequently Asked Questions (FAQs) for Learning Business Partner - WW Sales Go-to-Market Role at ServiceNow

What are the primary responsibilities of a Learning Business Partner at ServiceNow?

The Learning Business Partner at ServiceNow is responsible for collaborating with internal stakeholders to create and implement effective learning strategies. This includes gathering critical information, developing targeted learning approaches to address performance gaps, and managing stakeholder relationships to ensure alignment with business objectives. You will also analyze data to identify trends, improve processes, and support decision-making.