Sr Dir., Compensation Programs - job 1 of 2

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Senior Director, Compensation Programs

As the Senior Director of Compensations Programs, you will be responsible for overseeing the successful development and delivery of all compensation programs at ServiceNow, including the annual compensation review. Your role will be pivotal in ensuring ServiceNow continues to attract and retain the best talent.

Key Responsibilities

• Oversee the administration of all compensation programs, including the annual compensation review, bonus programs, long-term incentives, one-time payment awards, and pay equity initiatives.
• Conduct comprehensive market research and analysis to ensure competitive compensation practices, and make data-driven recommendations for improvements.
• Manage ServiceNow’s salary structures, annual merit, bonus, and equity budgets, ensuring alignment with organizational goals.
• Ensure compliance with all relevant regulations related to compensation, maintaining up-to-date knowledge of industry standards.
• Partner with cross-functional teams to develop and align compensation programs with business strategy and financial plans.
• Support the development of effective communication and change management plans to inform employees about our compensation programs and any changes.
• Collaborate with cross-functional teams to develop compensations tools on the ServiceNow platform.
• Manage the Compensation Programs team.

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.  
• Proven experience in managing the successful delivery of compensation programs.
• 15+ years of experience in senior compensation roles, including extensive experience in team management.
• Excellent knowledge of Workday and ServiceNow platform experience preferred.
• Preferred candidates will have experience in the technology industry.
• Effective at building relationships, collaborating, and influencing others, with experience working with senior executives across various geographies and functions.
• Independent thinker and strong team player who enjoys working in a collaborative and innovative environment.
• Excellent communication skills, able to convey complex ideas clearly and concisely both verbally and in writing.
• Ability to multitask and manage multiple projects simultaneously.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $225,00 - $405,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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