Staff Software Engineer (FS), Digital Experience Platform

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What are the responsibilities of this role?  

• Develop responsive and scalable web applications using HTML5, CSS3, JavaScript, and modern front-end frameworks. 
• Build and maintain modular, reusable web components and full-stack solutions for customer-facing websites and applications. 
• Design and implement backend services and APIs using Java. 
• Ensure optimal performance and scalability of websites and applications through code optimization and architecture best practices. 
• Collaborate with UX/UI teams to rapidly prototype and implement web pages from wireframes and design files. 
• Manage projects and deliver high-quality software solutions from concept to deployment, including automated testing and continuous integration. 
• Efficiently lead service providers (SPs) and junior engineers on feature implementations with minimal supervision. 
• Participate in peer code reviews and enforce coding standards and best practices. 
• Mentor junior engineers and promote a culture of knowledge-sharing within the team. 
• Stay current with new technologies and industry trends to continuously improve development processes. 
• Maintain alignment with company branding and messaging to ensure a consistent and seamless user experience. 

What skillsets are needed to make this role successful?  

• 9+ years of experience in full stack development, with a strong focus on both front-end and back-end technologies. 
• Experience with Adobe Experience Manager (AEM 6.5 or newer versions) or AEM Cloud, including building and managing enterprise-grade CMS solutions. 
• Strong back-end development experience with Java, including expertise in APIs, server-side logic, data structures, algorithms, and performance optimization. 
• Experience with AEM Components, Sightly, Sling models, Workflows, Servlets and OSGI Services. 
• Expertise in modern front-end technologies including HTML5, CSS3, JavaScript (ES6+), TypeScript, and experience with responsive design and adaptive techniques. 
• Proficiency in modern JavaScript frameworks such as Web Components or React with experience building modular components. 
• Experience in unit testing and test automation for both front-end and back-end code. 
• Knowledge of web optimization techniques for maximum performance and scalability. 
• Familiarity with development tools such as Node.js, Webpack, NPM, GitHub, and SonarQube. 
• Passion for software engineering, reusability, and building scalable and clean solutions. 
• Strong analytical, design, and problem-solving skills. 
• Excellent communication skills and the ability to work independently under tight deadlines. 
• Experience mentoring and guiding junior engineers, fostering a collaborative and knowledge-sharing environment. 

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $143,600 - $251,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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