Senior Infrastructure DevOps Engineer

As a Senior Infrastructure DevOps Engineer at our Cleveland office, you will be responsible for designing, developing, and deploying automation tools for our infrastructure platform. Your primary responsibilities include implementing and maintaining infrastructure service catalogs, applying ITIL practices, and coordinating with application teams to upgrade platforms and applications. You will also focus on automating installations and ensuring secure, scalable infrastructure services.

To qualify as a Senior Infrastructure DevOps Engineer, candidates should possess a strong background in IT infrastructure, automation tools, and cloud services. Ideally, you will have experience with databases, VMs, and container management. Familiarity with ITIL practices and security measures will also be essential. A degree in Computer Science or a related field, along with relevant certifications, is often preferred.

In this role, you'll enjoy a hybrid work environment that allows for both remote and in-office work in Cleveland, Ohio. This flexibility is great for maintaining a work-life balance while still collaborating closely with team members and stakeholders. You'll have access to modern technology and resources to support your efforts in developing and maintaining our infrastructure services.

As a Senior Infrastructure DevOps Engineer, you play a crucial role in implementing and coordinating security measures that protect our infrastructure. This includes safeguarding information against unauthorized access or modifications. You will design and maintain security protocols that align with best practices, ensuring that our services remain resilient against potential threats.

A Senior Infrastructure DevOps Engineer employs a variety of tools and technologies including configuration management tools, containerization platforms, cloud service providers, and automation frameworks. Proficiency with APIs and application lifecycle management tools is also critical for effective performance in this role. Familiarity with scripting languages and DevOps methodologies will further enhance your contributions.

When designing scalable infrastructure, I start by assessing the current architecture and identifying potential bottlenecks. I consider the specific needs of the applications and workloads, ensuring that the infrastructure can scale on demand. Analyzing previous usage patterns and forecasting future growth allows me to build a robust design that incorporates automation and monitoring tools to maintain performance.

To automate deployment processes, I utilize CI/CD pipelines and configuration management tools. By defining the entire deployment workflow in code, I can ensure consistent and repeatable deployments. I also implement automated testing phases within the pipeline to catch any issues early and improve deployment reliability.

My experience with ITIL practices involves applying its principles to improve service delivery and enhance customer satisfaction. I focus on developing clear service management policies and processes that align with ITIL standards, ensuring effective change management and incident resolution while minimizing downtime.

To ensure security compliance, I incorporate security best practices during the design phase and perform regular audits and assessments. I also define tight access controls and monitoring solutions, ensuring that all components comply with regulations. Staying updated on emerging security threats allows me to proactively adapt our designs.

Collaboration with application teams is vital during upgrades. I ensure open lines of communication to understand their needs and challenges. Together, we define a clear upgrade plan that includes testing, rollback procedures, and timeline expectations. This collaborative effort ensures a smooth transition without impacting operational integrity.

For effective capacity planning, I analyze historical data to identify usage trends and predict future demands. I also engage in regular review cycles to adjust capacity based on evolving application requirements. Tools for monitoring resource utilization help me make informed decisions for scaling resources proactively.

When troubleshooting infrastructure issues, I take a systematic approach. I begin by gathering data logs and metrics to identify the root cause. Utilizing diagnostic tools helps me pinpoint problems efficiently. Communication with relevant stakeholders is key to resolving issues while minimizing downtime.

In my previous roles, I extensively worked with various cloud providers, designing and deploying services that leverage cloud capabilities for scalability and flexibility. I utilize cloud-native services for storage, compute, and network functionalities while ensuring that integrations with on-premises systems are seamless. This allows for an optimal blend of cloud and on-prem resources.

I document infrastructure processes by creating comprehensive guides and diagrams that detail workflows, configurations, and operational procedures. This documentation is key for onboarding new team members and facilitates quick problem-solving. I use version control to maintain up-to-date records accessible to the entire team.

My preferred tools for monitoring and logging include Prometheus for metrics gathering, Grafana for visualization, and ELK Stack for logging. Together, these tools provide a comprehensive overview of infrastructure performance, helping me quickly identify anomalies and maintain optimal functioning across services.