Technical Account Support Specialist

As a Technical Account Support Specialist at Sinclair, Inc., your key responsibilities will include managing client technical relationships, providing support for programmatic campaign setups, and troubleshooting technical issues. You'll work cross-functionally with teams like Sales and Product/Engineering, and communicate advanced technical concepts to non-technical clients, ensuring they maximize their use of the Compulse platform.

To qualify as a Technical Account Support Specialist at Sinclair, Inc., you should have a Bachelor’s degree in a related field along with 3+ years of experience working with Demand Side Platforms (DSPs) and a client-facing role. Familiarity with platforms like Xandr and Yahoo! DSP, strong analytical skills, and excellent communication abilities are also essential.

In your role as a Technical Account Support Specialist at Sinclair, Inc., you will collaborate closely with Sales, Account Management, and Engineering teams to address client needs and execute strategies. This cross-functional teamwork is vital for ensuring that the technical aspects of our services are aligned with client expectations and business goals.

The Technical Account Support Specialist at Sinclair, Inc. requires a strong acumen for technical problem-solving, including experience with DSPs and knowledge of the ad tech landscape. Candidates should be comfortable interpreting analytics, troubleshooting issues, and providing solutions while also mentoring other team members.

As a Technical Account Support Specialist at Sinclair, Inc., there are numerous opportunities for professional growth. The company values career development and offers upward mobility within a goal-oriented culture, in addition to comprehensive benefits. Your role will not only help our clients thrive but also position you for further advancement within the organization.

When answering this question, highlight your hands-on experience with specific DSPs, detailing the types of campaigns you've managed and your role in those processes. Emphasize your familiarity with analytics and reporting features, showing how you used data to inform your strategies.

A solid answer should illustrate your problem-solving capabilities. Start by outlining your process for identifying the issue, gathering details, consulting internal teams if necessary, and communicating clearly with the client throughout the resolution process to ensure transparency and build trust.

This is a chance to demonstrate your communication skills. Share an example of a time you simplified a technical issue successfully. Focus on how you used analogies or straightforward language to facilitate understanding and reassure the stakeholder.

Discuss your approach to time management and prioritization. You might mention using tools or methods to keep track of tasks, assessing urgency and importance, and effectively communicating with clients about timelines and expectations.

Share methods you've used previously, such as creating detailed guides, offering training sessions, or providing ongoing support. The goal is to facilitate client comfort and fluency with the platform, enhancing their overall satisfaction.

Provide a specific example that highlights your teamwork skills. Discuss your role, the challenges faced while collaborating, and how communication with other departments led to a successful outcome, emphasizing the importance of collaboration in achieving business goals.

Outline the key performance indicators you consider when assessing campaign success, such as engagement rates, conversion rates, and attribution metrics. Be prepared to explain how you interpret these metrics and leverage them to optimize future campaigns.

Discuss your commitment to ongoing learning in the industry. Mention resources like blogs, publications, webinars, or networking with peers that help you stay informed about the latest developments and innovations in ad tech.

Be honest but positive. Address challenges like dealing with high-stress situations, managing technical escalations, or communicating complex topics to non-technical stakeholders. Then explain how you turn these challenges into opportunities for personal and professional growth.

Your answer should reflect your knowledge about Sinclair, Inc. as a diversified media company and its commitment to growth and success. Emphasize how your skills and philosophy align with the company’s culture, values, and goals, and express enthusiasm for contributing to its vision.