Fleet Planner - job 2 of 11

As a Fleet Planner at SIXT, your daily responsibilities include managing fleet operations, tracking vehicle movements, scheduling cleaning and maintenance, and dispatching vehicles based on demand forecasts. You'll ensure both efficiency and safety while communicating effectively with various internal teams and external partners.

To apply for the Fleet Planner position at SIXT, you should have practical experience in customer support or a related field, strong sales skills, and excellent communication abilities. A valid US driver's license with a clean driving record is also essential for this role.

The Fleet Planner role at SIXT is crucial for customer service as it involves ensuring that the fleet is always available and ready to meet customer demands. By effectively planning and coordinating fleet operations, you help maintain high service levels and contribute to a premium customer rental experience.

As a Fleet Planner at SIXT, you can expect a comprehensive benefits package that includes healthcare coverage, paid time off, a bonus plan based on performance, and access to our Employee Assistance Program. Moreover, employees enjoy exclusive rental rates and uniform provisions.

Successful Fleet Planners at SIXT possess strong organizational and management skills, excellent communication abilities, and a service-oriented mindset. Flexibility in working hours and a motivation to engage with customers directly are also key to thriving in this position.

A strong strategy to ensure maximum efficiency in fleet operations involves analyzing demand forecasts to allocate resources effectively, prioritizing maintenance schedules to reduce downtime, and establishing clear communication channels with drivers to track vehicle performance.

In a previous role, I faced a logistical challenge when unexpected vehicle repairs resulted in a shortfall for customer demands. By quickly re-evaluating our inventory and rearranging transfer schedules, I was able to minimize downtime and fulfill customer requirements efficiently.

Communication is vital for a Fleet Planner. It not only aids in coordinating with internal teams and branches but also ensures that all operational needs are met. Clear communication helps prevent misunderstandings and keeps the fleet running smoothly.

Managing priorities during peak demand requires proactive planning. By constantly reviewing demand patterns and adjusting vehicle availability accordingly, I can prioritize critical rental needs while ensuring that all operations maintain high service levels.

I utilize fleet management software to monitor vehicle performance metrics, including maintenance schedules, mileage, and utilization rates. Regularly reviewing this data allows me to anticipate maintenance needs and minimize disruptions.

Handling customer feedback involves active listening and empathy. I address complaints promptly and ensure to follow up with a solution. Evaluating feedback helps identify areas for improvement, enhancing overall customer experience.

I have significant experience in sales which has honed my ability to understand customer needs and build rapport. This skill directly relates to the Fleet Planner role, as it enables me to anticipate customer demands and provide tailored vehicle solutions.

A successful team in fleet operations is characterized by clear communication, collaborative problem-solving, and mutual support. Each team member should understand their role and responsibilities while actively contributing to shared goals.

In a fast-paced environment, I prioritize tasks by assessing urgency and impact. By focusing on immediate operational needs while also planning for future demands, I can maintain efficiency without compromising service quality.

I want to work as a Fleet Planner for SIXT because I admire the company’s commitment to premium customer service and innovation in the mobility sector. Being part of a team that enhances customer experience aligns with my professional values and aspirations.