Schedule Manager (French speaking)

As a Schedule Manager at Skillsoft, your primary responsibilities will include managing course schedules and trainer assignments while maximizing revenue and minimizing costs. You'll work closely with the Lead Schedule Manager to ensure that the scheduling aligns with our operational KPIs and business plans, implementing training schedules effectively. Your role will also involve analyzing data to ensure that trainer utilization meets company targets and maintaining a responsive connection with the sales department.

To be successful in the Schedule Manager role at Skillsoft, you should possess strong organizational skills, proficiency in data analysis, and experience in training administration. Fluency in both written and verbal French is essential. Ideally, candidates will have significant experience in a similar role, demonstrating effective planning and communication abilities. Additionally, a commitment to keeping current with IT trends is appreciated.

The Schedule Manager plays a critical role in facilitating skills development at Skillsoft by ensuring that the right training sessions are scheduled for our learners. By maximizing trainer utilization and aligning schedules with organizational needs, the Schedule Manager helps improve profitability and efficiency, allowing Skillsoft to provide high-quality learning experiences that empower employees and organizations.

Applying sound commercial principles is vital for a Schedule Manager at Skillsoft, as it ensures that all scheduled events are not only aligned with business goals but also profitable. By understanding the financial implications and maintaining competitive rates for external trainers, you will help the organization maximize its revenue opportunities while minimizing costs and risks involved in training administration.

As a Schedule Manager at Skillsoft, you will be working in a dynamic and supportive remote environment. Skillsoft values collaboration, integrity, and engagement, allowing you to connect with team members across the globe. You will have the tools and resources needed to succeed in a flexible work setting, where communication and accountability are prized. This supportive culture empowers you to drive new opportunities and improvements in the scheduling processes.

In the Schedule Manager role, proficiency with scheduling software and office packages are crucial. Discuss specific tools you have used in the past, such as Microsoft Excel, project management tools, or any specialized scheduling software. Emphasize your ability to analyze data and create schedules that optimize resource utilization.

Addressing conflicting schedules or changes involves communication and decisiveness. Describe a specific instance where you handled such a situation successfully. Emphasize your organizational skills and your ability to re-evaluate priorities based on business needs while maintaining sales responsiveness.

Share a clear example where you increased trainer utilization rates. Discuss the strategies you implemented—such as effective scheduling, data analysis, or communication with trainers—and the positive impact it had on the company’s training objectives.

Highlight your approach toward understanding and following company policies and procedures. Use examples showcasing your dedication to staying informed and ensuring that your scheduling practices align with company standards while meeting operational KPIs.

Explain that fluency in French enables effective communication with French-speaking trainers and clients, as well as improving collaboration within international teams. It’s crucial for responding quickly to sales inquiries and ensuring smooth operational processes.

Discuss your approach to analyzing various financial metrics related to training events including attendance rates, costs, and trainer fees. Highlight the importance of maintaining commercial principles to assess and ensure profitability in all scheduled events.

Share strategies you use to stay engaged and collaborative while working remotely. Discuss the importance of maintaining communication with your team, participating in virtual team activities, and setting personal goals to remain motivated.

Effective communication in a remote setting is key. Emphasize your approach by utilizing tools like video conferencing, instant messaging, and collaborative software. Discuss how you ensure everyone is aligned by setting expectations and keeping open channels for feedback.

Detail the strategies you would implement to manage low attendance, such as analyzing feedback, adjusting marketing strategies, or enhancing the training content. Emphasize your ability to adapt and find solutions to improve attendance at future events.

Convey your passion for learning and development, and how Skillsoft aligns with your values and career goals. Highlight your admiration for Skillsoft's commitment to transforming learning experiences and your eagerness to contribute to this mission through efficient schedule management.