Technical Success Manager, DAST

A Technical Success Manager at Snyk ensures the successful adoption and integration of our DAST solution in customer environments. They manage project delivery from kick-off to completion, engage with customers to optimize their security posture, and guide them through data-driven security decisions to meet their specific objectives.

To qualify for the Technical Success Manager position at Snyk, candidates should have at least 2 years in a customer-facing role, experience with DAST or similar testing tools like Selenium, and familiarity with application security concepts. Understanding various programming and networking fundamentals is also beneficial.

A Technical Success Manager contributes to customer satisfaction by fostering strong relationships, ensuring the smooth implementation of security solutions, and actively addressing the technical needs of clients. By aligning Snyk's DAST solution with customer objectives, they help clients achieve positive outcomes and enhance their overall security posture.

The onboarding process for a Technical Success Manager at Snyk involves leading project kick-offs, facilitating discussions with stakeholders, and ensuring that DAST integrations are handled efficiently. The TSM takes charge of aligning customer goals with our DAST solutions, driving successful adoption across teams.

At Snyk, a Technical Success Manager provides ongoing support by helping customers troubleshoot issues, optimize their use of DAST, and implement best practices in application security. They maintain regular communication with clients and range from developing adoption strategies to addressing technical inquiries.

Highlight specific experiences where you led DAST implementations or supported clients in their application security journeys. Focus on challenges you faced, solutions you provided, and how these experiences have prepared you for the Technical Success Manager position at Snyk.

Discuss your time-management strategies, such as using tools or methods to organize tasks. Provide an example of how you successfully balanced multiple priorities in a similar role without compromising quality or customer satisfaction at Snyk.

Share a specific instance where you identified a customer's technical requirements and successfully communicated them to your team. Frame it by discussing the outcome and how your advocacy improved customer satisfaction.

Focus on collaborative strategies, like stakeholder engagement, tailored training sessions, and regular check-ins. Emphasize how you would ensure that customers understand the value of DAST and how it integrates into their workflow.

Discuss key security concepts like XSS, SQL Injection, and how they relate to the DAST solution. Illustrate your understanding by referencing past experiences implementing or advising on best practices in application security.

Share your level of proficiency with these tools, perhaps providing examples of how you have used them in previous roles to streamline projects or enhance collaboration, particularly in relation to application security.

Outline a structured approach to troubleshooting, such as gathering information, analyzing the problem, collaborating with relevant teams, and guiding the customer through the resolution process, ensuring their understanding throughout.

Discuss your passion for helping customers succeed and your commitment to improving security practices within development teams. Highlight how this aligns with Snyk's mission to make the digital world safer.

Emphasize your commitment to professional development, such as attending webinars, following industry news, or participating in relevant communities. Explain how continual learning helps you provide valuable insights to customers at Snyk.

Choose a specific project where you played a key role. Describe your goals, the steps you took to ensure its success, any challenges you overcame, and the positive impact it had on the customer or organization.