Retail Food Service Manager - job 2 of 2

As a Retail Food Service Manager at Sodexo, you will be responsible for managing all food retail locations in St. Louis University Hospital. Your role will include overseeing catering services, mentoring frontline staff, ensuring top-notch customer satisfaction, and maintaining cash-handling processes. You will also work on product merchandising and coordinate safety and sanitation efforts within the department.

To qualify for the Retail Food Service Manager position at Sodexo, candidates should have at least a high school diploma or GED, along with a minimum of one year of management experience in the food service industry. Experience in high-volume facilities and strong interpersonal skills are also essential to build relationships with stakeholders and lead the team effectively.

A Retail Food Service Manager at Sodexo can expect a comprehensive benefits package that includes medical, dental, and vision care, along with wellness programs. Additionally, benefits like a 401(k) plan with matching contributions, paid time off, company holidays, and career growth opportunities such as tuition reimbursement are also offered.

Sodexo is committed to the professional development of its Retail Food Service Managers by providing access to ongoing training and development programs. This includes mentorship opportunities that encourage learning and career advancement within the company, ensuring you have the support you need for success.

Key skills for the Retail Food Service Manager role at Sodexo include strong management or supervisory experience within the food service industry, the ability to adapt quickly in high-pressure environments, technical skills to grasp new software, and excellent interpersonal communication skills to effectively engage with customers and team members.

When answering this question, explain your process for evaluation and prioritizing based on urgency and importance. Mention how you consider the needs of the team, customers, and operational requirements to ensure everything runs smoothly.

Provide a brief overview of your past management experience, highlighting your approach to teamwork, mentorship, and how you've successfully developed staff skills while maintaining a positive work environment.

Discuss your methods for gathering customer feedback, addressing issues promptly, and how you train your staff to provide an exceptional dining experience. Focus on your proactive approach to customer service.

Bring out your conflict resolution skills by illustrating a specific example of a past situation. Explain how you facilitated a solution and the importance of maintaining a harmonious work environment.

Articulate your understanding of food safety regulations, practices you implement to maintain hygiene, and how you train your team to uphold these standards effectively.

Detail how you've managed costs in previous roles, your experience with inventory management, and any strategies you've employed to enhance profitability while maintaining quality.

Mention specific POS systems you’ve worked with, your comfort level with technology, and how you trained your team to utilize these tools effectively to enhance operations.

Describe your approach to monitoring food quality and service standards, including how you obtain feedback from customers and staff, and the steps you take to implement improvements.

Highlight a particular catering experience where your planning, coordination, and execution led to positive results. Emphasize teamwork and customer satisfaction.

Share your admiration for Sodexo’s commitment to quality service and diversity, connecting your personal values and career goals with the company’s mission to improve everyday experiences.