Parts Counterperson - Momentum BMW

As a Parts Counterperson at Momentum BMW, you'll be responsible for assisting technicians in sourcing the right parts for service and repairs, maintaining organized inventory, and processing incoming shipments. Your role will also include providing excellent customer service to team members and external vendors, ensuring compliance with dealership policies, and helping to minimize service downtime through effective communication with the service team.

To be considered for the Parts Counterperson role at Momentum BMW, you should have at least 2 years of experience in an automotive dealership parts department, along with strong knowledge of automotive parts and systems. Proficiency in using parts lookup software and dealership management systems is essential, alongside excellent organizational and multitasking skills. Additionally, candidates must be authorized to work in the USA and are subject to pre-employment compliance requirements.

Momentum BMW offers an attractive benefits package for our Parts Counterpersons, including medical, dental, and vision insurance, a 401k plan with company matching, and Paid Time Off. Additionally, we provide employee discounts on the purchase and leasing of cars, along with opportunities for career advancement within our extensive dealership group.

The work environment for a Parts Counterperson at Momentum BMW is dynamic and supportive. You will be part of a dedicated team working towards a common goal of delivering exceptional automotive service. Our dealership environment emphasizes teamwork, efficiency, and professionalism while providing ample opportunities for personal and professional development within Sonic Automotive’s broader network.

Yes, while not mandatory, prior experience in a BMW parts department is preferred for the Parts Counterperson position at Momentum BMW. Such experience equips candidates with specific knowledge about BMW parts and systems, enhancing their ability to serve our customers and support our technicians effectively in a high-volume service environment.

It's important to highlight your proficiency with dealership management systems and parts lookup software during your interview. Describe specific programs you've used and discuss how you utilized them to streamline inventory management or assist the service team effectively.

Discuss your approach to assessing urgency based on technician needs and service timelines. Highlight a specific example where you've successfully prioritized requests while maintaining effective communication with both the service team and suppliers.

Share a specific incident that demonstrates your commitment to customer service, detailing how you addressed the needs of a technician or vendor. Emphasize the impact of your actions on service efficiency and customer satisfaction.

Outline your systematic approach to verifying shipments upon arrival, including checking packing lists against received goods and properly stocking items. Mention any tools or methods you use to avoid errors and ensure everything meets dealership standards.

Explain your method for addressing inventory discrepancies, such as conducting audits or communicating with team members. Share how you've resolved such issues in the past to maintain accurate records and avoid future occurrences.

Discuss your passion for the automotive industry and your admiration for the BMW brand. Express your desire to contribute to a respected dealership like Momentum BMW, emphasizing how you can support their commitment to exceptional service and teamwork.

Highlight skills such as attention to detail, organization, and strong communication abilities. Illustrate how these skills contribute to the efficiency of the parts department and the overall success of the service team.

Share your thoughts on enhancing inventory management by proposing specific strategies, such as implementing technology for tracking parts or regular training sessions for staff. Stress the importance of efficiency and response time in a fast-paced service environment.

Discuss your previous roles where collaboration was key, emphasizing how your contributions assisted not only individual performance but also overall team goals. Reference how teamwork is essential in a parts department for successful service operations.

Mention your commitment to ongoing learning, whether through industry publications, online courses, or attending workshops. Explain how staying informed helps you serve technicians and customers better, particularly when new parts or systems are introduced.