Operations Coordinator
Overview
The Operations Coordinator I completes tasks within the area of Operations Management (specifically the Order-to-Fulfill (O2F) process) for a large nationwide language interpretation services program. Ensures successful completion of tasks and work activities at best value (Performance, Quality and Cost) to satisfy customer operational and contract requirements.
Essential Job Duties
- Procures language interpreter services from qualified interpreters to fulfill the customer’s operational requirements as stated in work orders and task orders supporting the prime contract
- Completes all activities within the Order-to-Fulfill business process, including work order solicitation, receipt of offers, contractor consideration and selection, and work order award
- Utilizes multiple program databases as part of the O2F process; updates information pursuant to work order rates, terms and conditions
- Monitors operational requirements throughout the day ensuring any work order cancellation, modification, and/or addition are captured and acted upon accordingly
- Conducts profit-loss analysis/cost-benefit analysis for each work order requirement and procured contractor’s language interpreter services; procures services at best value
- Coordinates interpreter travel and lodging within established guidelines as required
- Ensures the procurement activity for the work order is completed in accordance with the company procurement manual, contractual requirements, court operating guidelines, and U.S. federal acquisition regulations
- Communicates with multiple internal (program, corporate) and external (customer, interpreters) stakeholders to identify requirements and allocate appropriate resources
- Plans, organizes, prioritizes, and coordinates multiple work activities to meet critical deadlines
- Uses initiative and judgment within established guidelines to ensure work orders are fulfilled at best value
- Performs other duties as assigned by the Operations Supervisor and/or Operations Manager
Minimum Requirements
- Bachelor's degree or a minimum of four years' of experience relative to job duties outlined in responsibilities aforementioned
- Strong computer skills (Microsoft Office, Word, Outlook, PowerPoint, and Office Software a must)
- Must be able to effectively communicate through oral and written communication with customers, management and other coworkers
- Must be high-energy, flexible, work well with teams, and able to find creative solutions
Preferred Qualifications
- Additional language skills and court interpretation experience is a plus
Work Environment
- Normal office working conditions
- Requires periods of non-traditional hours including consecutive nights or weekends when necessary
- May require ability to lift/and or move objects or packages of up to 25 lbs.
- Approximate amount of travel time for the position is 5%
Average salary estimate
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If you’re looking for an exciting opportunity as an Operations Coordinator at a leading language interpretation services program, we’ve got just the role for you! Based in Reston, this position is perfect for individuals who thrive in fast-paced environments. As an Operations Coordinator, you'll manage the Order-to-Fulfill (O2F) process, ensuring everything runs smoothly for our diverse customer base. From procuring qualified interpreters to meeting contract requirements, your role will be crucial in delivering top-quality services. You'll handle various tasks, including work order solicitation and contractor selection, all while keeping a keen eye on performance, quality, and cost. Communication is key in this role—there’s regular interaction with internal teams and external clients to ensure everyone's needs are met. Plus, you’ll be using your analytical skills to conduct profit-loss and cost-benefit analyses to guarantee that our services provide the best value. If you possess a Bachelor’s degree or equivalent experience, adept computer skills, and excellent communication abilities, this is an opportunity you won’t want to miss. Join us in Reston and be part of a dynamic team where your ideas and energy will be valued as we work together to achieve operational excellence!
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