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Job details

Provider Success Associate

Spring Health is seeking a Provider Success Associate to join their Provider Operations team. The role involves providing outstanding support to mental health providers through various channels and contributing to the continuous improvement of provider support experience.

Skills

  • Outstanding written and verbal communication
  • Proactive project management
  • Analytical skills
  • Problem-solving skills
  • Experience in customer service or support roles

Responsibilities

  • Manage provider support inquiries and assistance requests
  • Analyze and troubleshoot process and technical issues
  • Coordinate with partner teams for prompt issue resolution
  • Drive continuous improvement of support experience
  • Develop and maintain resource library and training guides
  • Participate in special projects as directed by management

Education

  • Minimum of 2 years experience in customer service or support roles

Benefits

  • Health, Dental, Vision benefits
  • Flexible paid time off
  • 401(k) match and equity
  • Parental leave and childcare support
  • Professional development reimbursement
To read the complete job description, please click on the ‘Apply’ button
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CEO of Spring Health
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April Koh
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Average salary estimate

$74733 / YEARLY (est.)
min
max
$66856K
$82610K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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Spring Health is a well-established provider of mental healthcare solutions, catering specifically to employers and health plans. They are recognized for their effective support and commitment to enhancing the well-being of employees.

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BADGES
Badge ChangemakerBadge Flexible CultureBadge Innovator
CULTURE VALUES
Inclusive & Diverse
Diversity of Opinions
Mission Driven
Empathetic
Growth & Learning
Transparent & Candid
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Vision Insurance
Learning & Development
Mental Health Resources
Social Gatherings
Fitness Stipend
401K Matching
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$66,856/yr - $82,610/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
July 10, 2024

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