Job details
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Provider Success Associate
Spring Health is seeking a Provider Success Associate to join their Provider Operations team. The role involves providing outstanding support to mental health providers through various channels and contributing to the continuous improvement of provider support experience.
Skills
- Outstanding written and verbal communication
- Proactive project management
- Analytical skills
- Problem-solving skills
- Experience in customer service or support roles
Responsibilities
- Manage provider support inquiries and assistance requests
- Analyze and troubleshoot process and technical issues
- Coordinate with partner teams for prompt issue resolution
- Drive continuous improvement of support experience
- Develop and maintain resource library and training guides
- Participate in special projects as directed by management
Education
- Minimum of 2 years experience in customer service or support roles
Benefits
- Health, Dental, Vision benefits
- Flexible paid time off
- 401(k) match and equity
- Parental leave and childcare support
- Professional development reimbursement
To read the complete job description, please click on the ‘Apply’ button
Spring Health Glassdoor Company Review
April Koh
3.5
Spring Health DE&I Review
4.2
CEO of Spring Health
Approve of CEO
Spring Health is a well-established provider of mental healthcare solutions, catering specifically to employers and health plans. They are recognized for their effective support and commitment to enhancing the well-being of employees.
180 jobs
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BADGES 
CULTURE VALUES
Inclusive & Diverse
Diversity of Opinions
Mission Driven
Empathetic
Growth & Learning
Transparent & Candid
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Vision Insurance
Learning & Development
Mental Health Resources
Social Gatherings
Fitness Stipend
401K Matching
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$66,856/yr - $82,610/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
July 10, 2024
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