Job details

Provider Success Associate

Spring Health is seeking a Provider Success Associate to join their Provider Operations team. The role involves providing outstanding support to mental health providers through various channels and contributing to the continuous improvement of provider support experience.

Skills

Outstanding written and verbal communication
Proactive project management
Analytical skills
Problem-solving skills
Experience in customer service or support roles

Responsibilities

Manage provider support inquiries and assistance requests
Analyze and troubleshoot process and technical issues
Coordinate with partner teams for prompt issue resolution
Drive continuous improvement of support experience
Develop and maintain resource library and training guides
Participate in special projects as directed by management

Education

Minimum of 2 years experience in customer service or support roles

Benefits

Health, Dental, Vision benefits
Flexible paid time off
401(k) match and equity
Parental leave and childcare support
Professional development reimbursement

To read the complete job description, please click on the ‘Apply’ button

Spring Health Glassdoor Company Review

3.5

Spring Health DE&I Review

4.2

CEO of Spring Health

April Koh

Approve of CEO

By Spring Health

Spring Health is a well-established provider of mental healthcare solutions, catering specifically to employers and health plans. They are recognized for their effective support and commitment to enhancing the well-being of employees.

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