Applications Training & Support Specialist 3

Overview

Overview

St. Luke’s Health System in Boise, ID is seeking a dedicated and knowledgeable Application Training and Support Specialist 3 to join our Community Connect team.

This role is designed for a professional with strong expertise in electronic health record (EHR) systems, particularly Epic, and offers a unique opportunity to collaborate closely with our independent Community Connect partner clinics, focusing on enhancing their productivity and workflow efficiency within Epic. If you excel in training, relationship-building, and project implementations, we invite you to apply!

The ideal candidate will:

• Lead engaging in-person and virtual trainings for various Epic applications for independent Community Connect clinics.
• Experience working in an EHR with a solid understanding of clinical workflows to be able to support clinicians and clinical support staff.
• Support Epic implementations by collaborating closely with stakeholders to ensure a seamless transition, developing effective workflows, and providing ongoing support.
• Participate in projects and opportunities to implement new Epic functionality and features that address evolving clinical and operational needs.
• Ability to lead, influence, and coordinate stakeholders and cross-functional teams to plan and execute on deliverables.
• Facilitate in-person and virtual rounding and upgrade education meetings with independent clinics.
• Employ exceptional follow-up skills and attention to detail to ensure seamless operations.

Under limited supervision, the Applications Training & Support Specialist (ATSS) is responsible for oversight of Health Information Technology education development and delivery to clinical and business end-users. The ATSS partners with area leaders and Informaticists to analyze and evaluate existing system functionality to best support clinical and business end users in safe and efficient utilization of the electronic medical record (EMR) system.

This position’s job responsibilities include but are not limited to:

• Serves as an initial escalation point for review of system enhancement requests impacting a single application to validate appropriateness for escalation to build/governance review. Serves as project/enhancement request facilitator for enhancement and build requests as they progress through to implementation (e.g., flowsheet changes, minor order changes, etc.). Provides support by troubleshooting identified mSL and other single-application end user facing system issues. Assists with root cause analysis and resolving problems through appropriate methodologies and communication with end-users and service line leaders. In collaboration with end users and system leadership, through accurate training, comprehensive real-time support, and effective solution architecture, ATSSs create an optimal environment for enabling safe, effective, and efficient utilization of mSL and other health information technologies.
• Supplements initial/on-going training and personalization for clinical and business applications for new and existing employees for any gaps in coverage. Provides supplemental support in performing competency assessments related to provider/clinician EMR use.
• Monitors clinician efficiency datasets to recommend targeted and purposeful interventions. Deploys surveys and other training quality mechanisms to measure the effectiveness of training interventions.
• Partners with colleagues on adjacent teams (e.g., informatics, CLaSS/Simulation, IHT, etc.) to provide support, develop content, and deliver high quality/fidelity training. Ensures competency training of clinical and business end users continues beyond initial training, taking ownership over competency checklists for any applicable clinical and/or business application.
• Leads the development and assists in analyzing existing and gathering requirements for training materials, serving as subject matter expert in validating training documents/curriculum requiring updating. Ensures Epic training environment is maintained and up-to-date to support training needs through accurate configuration of the MST environment. Optimizes single application, complex, clinical and business workflows through in-depth analyses of current state and a comprehensive understanding of system functionality. Gathers requirements for potential changes. Manages portfolios of enhancements/requests to ensure appropriate levels of resources, prioritization and completion of requests.
• Supports system project work through functioning as a subject matter expert, developing training references, and delivering the training for enhancements. Tests/validates new build for single application enhancements/upgrades. Supplements system go-live support for new implementations and enhancements. Responsible for developing and communicating system changes (e.g., upgrade announcements, individual enhancements, etc.) and downtimes to appropriate areas of the organization.
• Participates in local and informatics governance as needed for decision making, content reviews, prioritization, and subject matter expertise. Maintains local level subject matter expert program, empowering local leaders with knowledge and skills needed to work through basic issues and answer basic end user questions.
• Responsible for mentoring and developing the technical and facilitation skills of lower level ATSS team members. May function as a first-level supervisor or "lead".
• Perform other duties and responsibilities as assigned.

Qualifications

• Education: Bachelor’s degree
• Experience: 3 years additional relevant experience.
• Licenses/Certifications: None

What’s in it for you

At St. Luke’s, caring for people in the communities we serve is our mission – and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Virgin Pulse Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.

St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.

*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.