ServiceNow Developer

As a ServiceNow Developer at Steampunk, you will support the development and maturity of CMDB, ITSM, and other modules, organize updated policy and workflows, and drive the improvement of self-service catalog functionalities. Furthermore, you'll be actively involved in translating requirements into fully functional features, collaborating closely with team leads and stakeholders.

For the ServiceNow Developer role at Steampunk, you need to have relevant experience depending on your educational background: nine years of relevant experience without a degree, five years with a bachelor's degree, or three years with a master's degree. Additionally, you are required to have a ServiceNow Certified Systems Administrator (CSA) certification.

In the ServiceNow Developer position at Steampunk, you will work extensively with ServiceNow modules such as ITSM and CMDB. You'll also engage with JIRA for performance reporting, implementing Agile methodologies, and integrating APIs to enhance functionality and improve client processes.

The expected salary range for the ServiceNow Developer position at Steampunk is between $125,000 to $175,000 annually. This range reflects various factors such as geographic location, relevant experience, and contractual requirements. Besides salary, Steampunk offers a comprehensive compensation package.

As a ServiceNow Developer at Steampunk, you will be part of an employee-owned company that focuses on investing in its employees. Steampunk promotes a human-centered delivery methodology, valuing shared accountability and rewarding outstanding contributions to growth. You'll engage in an innovative culture where your input is valued.

When troubleshooting complex issues in ServiceNow, I start by replicating the issue in a test environment. I analyze logs and the affected components, and leverage my knowledge of ServiceNow modules to identify potential root causes. Effective communication with the team to gather insights is crucial, as collaboration often uncovers solutions faster.

The ServiceNow development lifecycle includes several phases: requirements gathering, design, development, testing, deployment, and maintenance. I ensure that at each stage, relevant stakeholders are consulted to meet business needs effectively while adhering to best practices and Agile methodologies.

For effective process mapping, I use collaborative workshops with stakeholders to gather detailed insights. I leverage tools within ServiceNow to visualize processes, ensuring that everyone understands the workflow. I'll also focus on identifying bottlenecks and opportunities for integration to streamline operations.

To stay updated on the latest features and best practices in ServiceNow, I regularly participate in webinars, access the ServiceNow community forums, and follow relevant blogs. Networking with other professionals in the field also provides valuable insights and tips on optimizing ServiceNow implementations.

In a previous role, I worked on a challenging project that involved integrating multiple ServiceNow modules to improve incident management. The complexity lay in coordinating across departments and ensuring that the configurations supported real-time data sharing. By applying Agile methodologies and fostering open communication, we successfully streamlined the process.

I have significant experience applying Agile methodologies in ServiceNow development, focusing on iterative improvements and continuous feedback from stakeholders. I utilize sprints for delivering features and enhancements, allowing for flexibility and quick adjustments based on user feedback, which contributes to a more effective final product.

I maintain thorough documentation throughout the development process in ServiceNow, utilizing change logs for version control and detailed user documentation for new features. This structured approach helps in tracking changes and supports knowledge transfer among team members, ensuring clarity and continuity.

A successful ServiceNow self-service portal includes intuitive navigation, comprehensive knowledge base articles, easy access to request forms, and real-time updates on ticket status. Tailoring the portal's appearance and functionality to meet user needs enhances satisfaction and engagement.

When handling conflicting priorities, I prioritize tasks based on urgency and stakeholder impact. I communicate transparently with team members and managers about timelines and resource constraints, ensuring alignment on project goals while being adaptable to shifting priorities as necessary.

My experience with integrating APIs in ServiceNow involves using REST and SOAP services to connect with external systems. I ensure secure data exchanges by implementing proper authentication and error handling, facilitating seamless integrations that enhance process automation within the ServiceNow environment.