Concierge - job 2 of 3

The Concierge at Sunrise Senior Living is tasked with providing excellent hospitality, acting as the first point of contact for visitors. Responsibilities include greeting potential residents and families, managing calls, and offering community information to support marketing efforts. Additionally, you will monitor the Bistro area to ensure cleanliness and have general administrative duties, all aimed at enhancing the visitor experience.

To qualify for the Concierge position at Sunrise Senior Living, you need a high school diploma or GED and proven experience in a customer service role. Strong organizational and communication skills are essential, alongside good judgment and problem-solving abilities. Familiarity with Microsoft Office applications is also important, as you will utilize various computer skills in this role.

Sunrise Senior Living offers a comprehensive benefits package for its Concierge employees that includes medical, dental, vision, life and disability plans, retirement savings plans, and tuition reimbursement. Additionally, you’ll receive paid time off, a daily pay option, and other perks such as an employee assistance program and discounts—all aimed at promoting your well-being and career growth.

A typical day for a Concierge at Sunrise Senior Living involves a variety of engaging tasks. You’ll start by greeting visitors and answering inquiries, followed by managing calls and providing updates to staff. Throughout the day, you’ll ensure the Bistro area is inviting, assist with administrative duties, and perhaps share a few laughs with residents. Every interaction is an opportunity to create a warm community atmosphere.

Yes! There is ample room for growth and career advancement for a Concierge at Sunrise Senior Living. By excelling in your role, you can explore opportunities within the organization such as moving into higher administrative positions or branching into other areas of community service and management. Sunrise takes pride in developing its team members and supporting their career goals.

In the Concierge role, prioritization is key. Start by identifying urgent tasks, such as greeting visitors or managing calls, as these directly impact guests. Use a checklist to stay organized, and don’t hesitate to communicate with your team to balance responsibilities effectively.

Think about a specific scenario where you went above and beyond for a customer. Describe the situation, your actions, and the positive outcome. Employers want to see your passion for service and your ability to create a meaningful experience.

It's important to remain calm and empathetic when dealing with difficult visitors. Active listening is key; ensure you understand their concerns, validate their feelings, and work towards providing a solution. Your goal is to create a positive resolution.

In a busy environment, it's crucial to stay organized. You could use a note-taking system to track inquiries and prioritize them based on urgency. Practicing effective communication will help you manage expectations and provide updates to visitors while processing requests.

Discuss your passion for customer service, your admiration for making a positive difference in the lives of residents, and your alignment with Sunrise’s values of compassion and teamwork. Showing genuine enthusiasm for the role will resonate with the interviewers.

Essential skills include excellent communication, strong organizational abilities, problem-solving capability, and an enthusiastic attitude toward service. Highlighting how these skills apply to the role will demonstrate your understanding of the position.

You can share techniques such as using digital tools or planners to track tasks, setting priorities, and staying flexible to address changing circumstances. Discussing how you maintain focus despite distractions will show your adaptability.

A great first impression is created through a warm smile, positive body language, and a friendly greeting. Emphasize the importance of being attentive and approachable, which can set a welcoming tone for visitors and new residents.

Your contributions can come from fostering relationships, organizing social events, or simply being a kind, approachable person. Emphasize your willingness to engage with residents, bring joy to their day, and strengthen the community spirit.

Highlight aspects such as Sunrise’s commitment to employee growth, recognition as a Great Place to Work®, the supportive team environment, and the emphasis on making a meaningful impact in residents’ lives. Your knowledge of the company culture can reflect your passion for being part of the team.