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Inside Sales Representative - Odessa, TX

Master Pumps & Power, a SunSource company, has been an industry leader for over 45 years. As one of the largest pump distributers in North America we stock over 8000 pumps and offer custom design, fabrication and on-site services. We proudly serve customers in Texas, New Mexico, Louisiana, Oklahoma, North Dakota, Colorado, Pennsylvania, Arkansas, W. Virginia, Ohio, Wyoming and Montana. www.masterpumps.com 


SUMMARY:

Provides support to field sales, customers, and internal departments in the areas of product and application knowledge, pump sizing and selection, proposal generation, and order processing/management. Specifically, activities include, but are not limited to, review of customer specifications, pump sizing and selection, proposal preparation, providing technical support to customers, and interacting with customer service and operations to support pump orders.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

Review application information, size pumps, and select appropriate accessories to support field sales, distributors/agents, end users, OEMs, and engineering firms. Review customer application information and specifications to make comprehensive, professional proposals. Support customer service in the processing/management of orders and resolve any issues that arise. Coordinate with customer service and purchasing to solicit quotes for equipment from outside vendors. Act as a liaison between the customer and operations. Support customer service in the handling of returned goods or warranty claims. Interface with field sales and customers on products and applications and develop effective rapport. Address customer queries and technical questions. Troubleshoot pump issues and problems and resolve with customers. Support sales in the follow up of active and specific projects and quotes. Support sales in the contacting of prospective customers for possible pump applications. Travel with and participate in sales calls with field sales and distributors/agents as part of the application development process. Attend tradeshows and participate in the coordination and setup of same. May be assigned other responsibilities as needed to support the overall strategy and growth of the Engineered Valves unit.


EDUCATION and/or EXPERIENCE:

Bachelor's degree (B.A. /B.S.) from four-year college or university in mechanical engineering or equivalent or 3-5 years of applicable experience working with rotating equipment of which the primary focus would be on positive displacement pumps and pumping applications (willing to consider entry level candidates with the appropriate technical experience). Must have excellent communication skills and ability to direct customers while performing field service/training.


LANGUAGE SKILLS:

Ability to read and interpret documents such as specifications, safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or coworkers of the organization.


MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to utilize pump sizing software.


REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. A working knowledge of positive displacement and centrifugal pumps. Ability to troubleshoot technical issues over the phone. Experience with AutoCAD is helpful.


COMPUTING SKILLS:

Ability to effectively utilize word processing software and spreadsheets and to navigate and use other custom applications software in an MS Windows environment.


COMPENSATION:

•Excellent Compensation and Commission package

•Benefits package available includes:

•Medical, dental, vision insurance

•Life and disability insurance

•Paid Time Off and Paid Holidays

•Product support, sales support and training



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Average salary estimate

$70000 / YEARLY (est.)
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$60000K
$80000K

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What You Should Know About Inside Sales Representative - Odessa, TX, Sunsource

Join the talented team at Master Pumps & Power in Odessa, TX as an Inside Sales Representative and become a part of a company that has proudly led the industry for over 45 years! With a robust inventory of over 8000 pumps, we cater to a diverse range of customers—from distributors to end users—across numerous states including Texas, New Mexico, and beyond. In this role, you'll be the friendly voice on the line, offering vital support to our field sales team and our clients by providing expertise in product knowledge, pump sizing, and effective proposal generation. Your day-to-day will feature engaging with customers to assess their specifications and application needs, ensuring they receive tailored solutions. You’ll work closely with our operations and customer service teams, ensuring a seamless order processing experience from start to finish. This position is perfect for someone with a knack for troubleshooting, as you'll dive into resolving pump issues and answering technical inquiries. Not only will you have the opportunity to travel with the field sales team, but you’ll also be involved in coordinating events like tradeshows. If you have a Bachelor’s degree in mechanical engineering or relevant experience with rotating equipment, along with excellent communication skills, we would love to hear from you! Join us at Master Pumps & Power and help us shape the future of pump distribution!

Frequently Asked Questions (FAQs) for Inside Sales Representative - Odessa, TX Role at Sunsource
What are the primary responsibilities of an Inside Sales Representative at Master Pumps & Power?

The Inside Sales Representative at Master Pumps & Power is responsible for supporting field sales and customers by providing product and application knowledge, pump sizing, proposal preparation, and order processing. This includes reviewing customer specifications, troubleshooting pump issues, and facilitating effective communication between customers and the operations team.

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What qualifications are needed to apply for the Inside Sales Representative position at Master Pumps & Power?

To qualify for the Inside Sales Representative role at Master Pumps & Power, candidates should possess a Bachelor’s degree in mechanical engineering or equivalent experience with rotating equipment. Having a solid understanding of positive displacement pumps is essential, along with outstanding communication skills and the ability to troubleshoot technical problems.

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How does Master Pumps & Power support employee growth in the Inside Sales Representative role?

Master Pumps & Power is committed to employee growth by offering training programs and product support. As an Inside Sales Representative, you will have regular opportunities to advance your skills, attend tradeshows, and participate in sales calls alongside experienced field sales personnel.

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What software skills are beneficial for an Inside Sales Representative at Master Pumps & Power?

Ideal candidates for the Inside Sales Representative role at Master Pumps & Power should have strong computing skills, including proficiency in word processing software, spreadsheets, and pump sizing software. Experience with AutoCAD can also be advantageous in this position.

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Does Master Pumps & Power offer benefits to Inside Sales Representatives?

Yes! Inside Sales Representatives at Master Pumps & Power receive an excellent compensation package that includes commissions. Additionally, comprehensive benefits such as medical, dental, vision insurance, paid time off, and life and disability insurance are available.

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Common Interview Questions for Inside Sales Representative - Odessa, TX
Can you describe your experience with pump sizing and selection?

When answering this question, highlight your specific experiences where you successfully sized and selected pumps for various applications. Provide examples of the challenges faced and how you overcame them, emphasizing any tools or software you utilized in the process.

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How do you handle customer inquiries and technical questions?

In your response, showcase your communication skills and problem-solving abilities. Discuss how you approach understanding the customer's needs, gather necessary information, and provide informed solutions while maintaining a clear, friendly dialogue.

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Give an example of a time you resolved a difficult customer issue.

Use the STAR (Situation, Task, Action, Result) method to structure your answer, detailing the problem, your role in addressing it, the actions you took, and the positive outcome. This demonstrates your conflict resolution skills and your commitment to customer service.

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What strategies do you use to support field sales effectively?

Focus on how you collaborate with field sales by providing them with the necessary product knowledge and customer insights. Mention any techniques you use to ensure alignment with sales goals and how you keep communication lines open.

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What steps do you take when preparing a proposal for a customer?

Outline your methodical approach to proposal preparation. Discuss the importance of reviewing customer specs, selecting the right products, and ensuring that proposals are clear, professional, and tailored to meet customer needs.

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How do you prioritize tasks when multiple orders come in at once?

Share your strategies for time management and prioritization, such as using a systematic approach to organize tasks based on urgency and importance. Offer insights into how you remain focused and efficient under pressure.

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Describe a scenario where you had to troubleshoot a technical issue remotely.

Provide a specific example that highlights your troubleshooting process. Explain how you gathered information from the customer, diagnosed the issue, and provided a solution clearly and professionally, ensuring customer satisfaction.

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What role do you believe teamwork plays in an Inside Sales position?

Emphasize the value of collaboration in achieving sales goals. Discuss how working closely with different departments (like customer service and operations) helps provide a seamless experience for customers, leading to increased satisfaction and sales.

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How do you keep up-to-date with industry trends and product knowledge?

Mention the resources you use to stay informed, whether it’s attending industry seminars, reading relevant publications, or engaging with professional networks. Highlight the importance of continuous learning in your role as an Inside Sales Representative.

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What do you enjoy most about working in inside sales?

Speak to your passion for helping customers and solving problems, as well as the dynamic nature of the role. Share what motivates you and how you find fulfillment in contributing to the growth of the company and delivering exceptional service.

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DATE POSTED
December 16, 2024

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