Part Time Customer Service Representative

The responsibilities of a Part-Time Customer Service Representative at Susquehanna Community Bank include processing personal and commercial transactions like receiving deposits and processing loan payments, as well as promoting various bank services. You'll also maintain financial reports and ensure compliance with regulations.

To qualify for the Part-Time Customer Service Representative position at Susquehanna Community Bank, you should possess strong communication skills, attention to detail, and proficiency in math and computer use. Experience in cash handling or customer service is preferred, ideally with at least six months in a similar role.

Skills that facilitate success as a Part-Time Customer Service Representative at Susquehanna Community Bank include effective communication—whether in person, over the phone, or via email—the ability to multitask, problem-solving capabilities, and a strong focus on detail, all of which enhance the customer experience.

The working hours for a Part-Time Customer Service Representative at Susquehanna Community Bank are from 9:00 am to 3:00 pm, Monday, Tuesday, Thursday, and Friday, making it a flexible option for those seeking part-time work in West Milton.

Yes, Susquehanna Community Bank provides comprehensive training to new Customer Service Representatives. This training ensures that you become familiar with bank procedures, transaction processing, and customer service standards, setting you up for success in your role.

When handling difficult customers, it's important to remain calm and listen to their concerns without interruption. Acknowledging their feelings and responding empathetically can defuse tension. I would also explain the steps I can take to help resolve the issue, ensuring the customer feels heard and valued.

In my previous customer service position, I frequently managed multiple tasks simultaneously, such as assisting customers face-to-face while answering phone inquiries. I prioritized tasks based on urgency and customer needs, which allowed me to maintain high service levels and ensure efficiency.

To promote bank services as a Customer Service Representative, I focus on understanding the customer's needs and offering tailored solutions. I engage customers in conversations about their financial goals and explain how our services can meet those needs, ensuring they see the value.

I admire Susquehanna Community Bank for its commitment to personalized customer service and community relationships. I want to contribute to this positive culture and help customers achieve their financial goals by providing them with exceptional service.

Ensuring accuracy in transaction processing is critical, so I double-check all entries and balances as I work. I also make it a point to stay focused and organized, and I’m not afraid to ask questions if anything seems unclear to ensure I uphold the bank’s high standards.

I believe that empathy is the most important quality for a Customer Service Representative. Understanding where customers are coming from helps build trust and rapport, enabling us to serve them better and create positive experiences.

In a previous role, a customer was frustrated about a delayed loan processing time. I listened attentively, apologized for the inconvenience, and personally followed up with the relevant department to expedite the process. By keeping the customer informed, I could turn a frustrating situation into a positive outcome.

I stay motivated during repetitive tasks by setting small goals for myself and taking short breaks to reset my focus. Additionally, I remind myself of the importance of each interaction and how it contributes to a positive customer experience.

Teamwork is essential in customer service because it fosters collaboration and allows us to share best practices. By supporting each other and communicating effectively, we can deliver seamless service to customers and address their needs more efficiently.

If I didn’t know the answer to a customer’s question, I would reassure them that I will find the information for them. I would either refer to resources available or consult with a colleague to ensure the customer receives accurate and timely information.