Sr. Assoc-Collections

As a Sr. Associate in Collections at Sutherland, your primary responsibilities will include reviewing claims to liquidate and resolve outstanding accounts receivable (AR) or denials. You will need a good understanding of various Athena systems, analytical skills, and the ability to achieve daily Key Result Areas (KRA) assigned to you, ensuring quality production with minimal deviation.

To apply for the Sr. Associate position at Sutherland, you should have any recognized degree and relevant experience of 1 to 4 years in AR calling. Familiarity with Athena systems such as ETM workflow and CPS is also preferred, along with strong analytical and communication skills.

Yes, Sutherland offers flexibility for the Sr. Associate role in Collections. While the position primarily involves working from the office, there may be opportunities to work from home based on process requirements, contributing to a better work-life balance.

Sutherland provides various benefits for the Sr. Associate position in Collections, including fixed weekends off, a two-way free cab facility within a 25 km radius, a night shift allowance of ₹2,200 per month, and a competitive salary package ranging from ₹3 LPA to ₹4.5 LPA.

To enhance your chances of securing the Sr. Associate position at Sutherland, focus on highlighting your relevant experience in accounts receivable calling, your knowledge of Athena systems, and your analytical capabilities. Being flexible with your availability and open to learning new processes will also make you a strong candidate.

Absolutely! When answering this question, outline your previous roles that involved AR calling, emphasizing any specific systems you used like Athena, and discuss how you handled claim reviews and resolved denials.

Discuss your method for prioritizing tasks, such as creating a daily planner or using performance metrics to identify which claims need immediate attention. Share a specific example to illustrate your strategy.

Mention any specific tools you've used in your previous roles, such as Athena systems or any other AR management software. Describe how these tools helped improve your efficiency or accuracy.

Explain your approach to dealing with difficult conversations, which may include active listening, empathy, and finding solutions to their concerns. Highlight a specific instance where you successfully resolved a client’s issue.

Talk about your attention to detail, how you cross-check information, and any systematic processes you follow to minimize errors in AR calls. Provide examples of how these strategies have positively impacted your previous roles.

Choose an example that highlights your adaptability. Explain the situation, the changes that were initiated, and how you adjusted your workflow to ensure continued productivity and success.

Share what drives you—whether it’s achieving KPIs, resolving customer issues, or collaborating with teammates. Relate your motivation to taking ownership of your tasks and ensuring quality outcomes.

Discuss the methods you use to stay informed, such as attending industry conferences, following relevant publications, or networking with peers. Highlight how this continual learning benefits your work.

Be honest about your current situation and let them know your possible start dates. If you can join immediately or have a minimal notice period, mention it to enhance your candidacy.

Share your interest in Sutherland’s focus on technology and innovation. Discuss how their values align with your career goals and why you believe your skills will contribute to their mission.