Sr. Business Analyst - ServiceNow

The Basics

We are looking for a Senior ServiceNow Business Analyst to join our IT team and help us deliver world-class solutions using the ServiceNow platform. This is a unique opportunity to join while Tanium implements a new instance of ServiceNow providing the ability to build a strong business analyst practice early on. As a Senior ServiceNow Business Analyst, you will work closely with business stakeholders, IT leaders, and developers to understand, analyze, and document business requirements, processes, and workflows. In addition, you will have the opportunity to work with the Tanium product team providing feedback and enhancements on existing integrations built in ServiceNow. Tanium and ServiceNow have recently partnered in pairing best in class automated endpoint management with the premier ITSM platform. This role will provide a unique opportunity to not only perform average analyst functions but also have an impact on bolstering the Tanium/ServiceNow “Better together” story. You will also design, configure, test, and implement ServiceNow solutions that meet the needs of Tanium's global organization. You will be responsible for ensuring the quality, usability, and scalability of the ServiceNow solutions and providing ongoing support and enhancements. 

This is a hybrid position, which will require in person attendance several days each week in one of the following locations: Addison, TX; Bellevue, WA; Durham, NC; Emeryville, CA; or Reston, VA.

What you'll do

• Engage with business stakeholders and IT leaders to elicit, analyze, and document business requirements for ServiceNow solutions.
• Translate business requirements into functional and technical specifications, user stories, and acceptance criteria.
• Design, configure, test, and implement ServiceNow solutions using best practices and standards.
• Perform quality assurance and user acceptance testing of ServiceNow solutions.
• Provide ongoing support and enhancements for ServiceNow solutions, including troubleshooting, resolving issues, and applying patches and upgrades.
• Collaborate with ServiceNow developers, administrators, and technical architects to ensure alignment and integration of ServiceNow solutions across the IT landscape.
• Train and coach end-users and other stakeholders on how to use and optimize ServiceNow solutions.
• Stay updated with the latest ServiceNow features, functionalities, and trends and provide recommendations for improvement and innovation. 

We’re looking for someone with

• Bachelor's degree (or equivalent) in Computer Science, Information Systems, Business Administration, or related field.
• 5+ years of experience as a ServiceNow Business Analyst, or similar role, in a large and complex IT environment.
• Strong knowledge of ServiceNow modules, such as ITSM, ITOM, ITBM, etc.
• Proficient in ServiceNow configuration, customization, workflows, reporting, and integrations. Scripting is a strong plus.
• Excellent communication, presentation, and interpersonal skills, with the ability to communicate complex technical concepts to both technical and non-technical audiences.
• Strong analytical, problem-solving, and critical thinking skills, with the ability to manage multiple projects and priorities in a fast-paced environment.
• Certified ServiceNow System Administrator (CSA), Certified ServiceNow Implementation Specialist, or Certified ServiceNow Application Developer (CAD) preferred.
• ITIL Certification preferred.
• Experience in Agile methodology and tools, such as Scrum, Jira, etc. 

About Tanium 

Tanium delivers the industry's only true real-time cloud-based endpoint management and security offering. Its platform is real-time, seamless, and autonomous, allowing security-conscious organizations to break down silos between IT and Security operations that results in reduced complexity, cost, and risk. Securing more than 32M endpoints around the world, Tanium's customers include Fortune 100 organizations, top US retailers, top US commercial banks, and branches of the U.S. Military. It also partners with the world's biggest technology companies, system integrators, and managed service providers to help customers realize the full potential of their IT investments. Tanium has been named to the Forbes Cloud 100 list for nine consecutive years and ranks on the Fortune 100 Best Companies to Work For. For more information on The Power of Certainty™, visit www.tanium.com and follow us on LinkedIn and X. 

On a mission. Together. 

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.   

We are an organization with stakeholders around the world and it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things. 

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.   

What you’ll get 

The annual base salary range for this full-time position is $95,000 - $280,000. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience.

In addition to an annual base salary, team members will receive equity awards and a generous benefits package consisting of medical, dental and vision plan, family planning benefits, health savings account, flexible spending account, transportation savings account, 401(k) retirement savings plan with company match, life, accident and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being benefits.

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#Hybrid