Commercial Security Service Technician

As a Commercial Security Service Technician at TEKsystems, you'll be responsible for troubleshooting and resolving issues with various security systems. Your day-to-day tasks will typically involve handling an average of 4 service tickets, which may vary in complexity and duration. With a solid understanding of equipment such as Alarm.com, DSC, DMP, and various fire systems, you'll provide outstanding customer service while efficiently managing your scheduled visits.

To qualify for the Commercial Security Service Technician position at TEKsystems, you should possess intermediate-level experience with security systems, installation, and troubleshooting. Familiarity with brands like Honeywell, DSC, and low voltage wiring is necessary. Experience in fire safety systems is advantageous but not required, as training will be provided. A strong customer service orientation is essential to succeed in this role.

While prior experience with fire alarm systems would be a significant advantage for the role of Commercial Security Service Technician at TEKsystems, it is not essential. We are happy to provide training on key fire systems such as Silent Knight and Potter AFC for those willing to learn. Your existing skills with other security systems and your ability to troubleshoot will be equally valued.

At TEKsystems, Commercial Security Service Technicians can look forward to a robust benefits package that includes medical, dental, and vision coverage, a 401(k) retirement plan with both pre-tax and Roth options, life insurance, short- and long-term disability, and transportation benefits. Additionally, you will receive paid time off, including vacation and sick leave, ensuring a work-life balance.

A new Commercial Security Service Technician at TEKsystems can expect a dynamic and varied workday. Each week, you'll receive a service call schedule that will help you effectively plan your day. Typically, you may work on about four tickets per day, each requiring different skill sets from troubleshooting alarm systems to installing security measures at various commercial properties.

To effectively troubleshoot a malfunctioning security system, start by gathering information about the specific issues from the client. Inspect the system components, check connections, and analyze any error messages or indicators. Use your knowledge of systems like Alarm.com and specific brands to identify potential problems, and follow up with systematic testing until the issue is resolved.

In answering this question, think of a specific scenario where a customer's security system failed at an inconvenient time. Describe how you prioritized the urgency, communicated with the client, and implemented a step-by-step plan to resolve the issue without compromising safety.

When discussing your experience with low voltage wiring, point out specific projects or systems you've worked on. Talk about your familiarity with the wiring process, materials used (like Cat5 and Cat6), and ensure to mention how your skills can benefit TEKsystems in effectively addressing security system installations.

To manage time efficiently while handling multiple service calls, I prioritize tasks by urgency and client needs. I use the scheduled time wisely, ensuring all necessary equipment is prepared before heading to the next job and maintaining great communication with clients on service timelines.

To ensure customer satisfaction, I always listen actively to clients’ concerns, provide clear updates on progress during service calls, and follow up after finishing a job to confirm that everything is functioning well. Building a rapport helps in understanding customer needs, ultimately leading to higher satisfaction.

Absolutely! I have experience working in both new constructions and occupied commercial settings. Understanding the unique challenges that come with each scenario allows me to adjust my approach and provide exceptional service tailored to the environment.

To stay current with the latest technology in security systems, I actively participate in training sessions, attend industry webinars, and regularly read trade publications. Engaging in discussions with peers also helps to share insights and experiences regarding emerging technologies.

My approach to learning new security systems or equipment starts with thorough research and study of manuals and technical documentation. I follow this up with hands-on practice whenever possible and seek mentorship from experienced colleagues who can provide guidance.

When discussing my experience with fire alarm systems, I would outline the specific types of systems I’ve worked with, any relevant training I’ve received, and examples of installations or troubleshooting I have performed. This showcases my readiness to adapt to fire alarm components if required for the role.

I want to work as a Commercial Security Service Technician at TEKsystems because I am passionate about technology in security and appreciate TEKsystems’ commitment to innovation. The opportunity to be part of a team that encourages professional growth and works on impressive projects really excites me.