Epic Patient Access Analyst

As an Epic Patient Access Analyst at TEKsystems, your main responsibilities will revolve around training as a Cadence Trainer while having the opportunity to undertake analyst duties. You'll engage with various patient access workflows and support end users in adopting these processes effectively. This role requires flexibility and interaction with operations, making your communication skills vital in ensuring a seamless patient experience.

The ideal candidate for the Epic Patient Access Analyst role at TEKsystems should possess a solid background in patient access, with previous training experience being highly preferred. While certification in Cadence will be provided, a willingness to adapt to the team's dynamic and a proactive attitude towards learning are equally important qualifications. Familiarity with patient access workflows will ease the transition into training roles.

Working as an Epic Patient Access Analyst at TEKsystems comes with a comprehensive benefits package, including medical, dental, and vision coverage. You'll also have access to a 401(k) retirement plan, life insurance options, short and long-term disability, and transport benefits. Additionally, the role provides paid time off and employee assistance programs, ensuring both your well-being and work-life balance.

In the Epic Patient Access Analyst role at TEKsystems, you will initially engage in training as a Cadence Trainer, where you'll learn the essentials of patient access. TEKsystems provides certification in Cadence, enabling you to transition towards building roles in the future. Your training will be hands-on and collaborative, connecting you with the operations team to apply your learning effectively.

The Epic Patient Access Analyst role at TEKsystems operates in a fully onsite environment in Birmingham, Alabama. You will work closely with a dynamic team, characterized by strong personalities and a commitment to excellence. This vibrant workplace emphasizes collaboration and adaptability, making it essential for team members to thrive in a changing dynamic while ensuring quality patient access.

When training team members, I assess individual skill levels and tailor my approach accordingly, ensuring that more experienced colleagues can mentor those who are new to patient access workflows. I foster an open environment where questions are encouraged, enabling everyone to learn from each other, thus creating a more cohesive team.

Cadence is vital in managing patient appointments and ensuring a smooth workflow within healthcare systems. My understanding of its functionalities, such as scheduling and follow-ups, enables me to recognize its impact on patient satisfaction and operational efficiency. In my training role, I would use this knowledge to demonstrate best practices to team members.

In a past role, our team underwent a major system upgrade that initially disrupted our workflow. I took the initiative to familiarize myself with the new system and organized a training session for my colleagues. This proactive approach not only eased the transition but also fostered a collaborative spirit when adapting to the new tools.

To ensure end users feel comfortable, I would implement a phased training approach, complemented by hands-on practice sessions and easy-to-understand documentation. Gathering feedback during and after training allows me to address any concerns they may have, ensuring they feel supported throughout the transition.

Measuring progress can be done through informal assessments, live demonstrations, and feedback sessions. I believe in encouraging self-evaluation among trainees and using those insights as benchmarks. Regular check-ins to address any uncertainties also help gauge their confidence and understanding.

I would initiate open communication with the operations team, facilitating discussions about project goals. Regular check-ins, collaborative workshops, and brainstorming sessions ensure we remain aligned. By respecting their insights and incorporating feedback, we can enhance project efficiency and outcomes.

I am committed to ongoing education through webinars, industry publications, and networking with peers in the healthcare sector. Engaging with online forums and local workshops helps me stay informed about the latest updates and best practices, ensuring my training approach remains relevant and effective.

Handling resistance requires patience and empathy. I'd try to understand their concerns, gently encouraging communication. By addressing their fears and adjusting my teaching style to accommodate their learning preferences, I can foster a more inclusive and supportive training environment.

Analytics are crucial in identifying bottlenecks, understanding patient needs, and optimizing operations. By analyzing appointment trends and patient feedback, we can implement data-driven strategies that refine workflows, ultimately enhancing efficiency and patient satisfaction in access processes.

My ideal work culture emphasizes collaboration, respect, and adaptability. I appreciate diversity in thought and experience, which fosters innovation and problem-solving. A supportive environment encourages continuous learning, where team members feel valued and empowered to contribute, ultimately benefiting patient care.