Case Manager - Hennepin County

To be eligible for the Case Manager role at ACCORD, candidates should have a Bachelor's Degree in Human Services, Social Work, Psychology, Sociology, or a related field. If you hold a Social Work degree, a current license from the Minnesota Board of Social Work is required. Alternatively, a Bachelor's degree in any other field with at least one year of relevant experience working with individuals with mental illness or disabilities is acceptable. Strong written and oral communication skills and the ability to work independently are crucial.

As a Case Manager at ACCORD, your primary responsibilities include developing community support plans for individuals, assisting them in accessing services, creating service agreements, and documenting interactions through case notes. You will meet one-on-one with clients at least twice a year to evaluate their progress and make necessary adjustments to ensure their goals are met. Additionally, you will monitor the services outlined in care plans and ensure compliance with case management rules and regulations.

Case Managers at ACCORD work primarily in the community and office settings based in St. Paul, MN. While the typical work hours are Monday through Friday during the daytime, there is some flexibility based on program needs. This role requires traveling to meet clients, so reliable transportation is essential. The work environment is positive, friendly, and geared towards supporting employees in making a difference in their community.

At ACCORD, a Case Manager is expected to manage a typical caseload of 40 to 45 individuals. This manageable number allows you to provide high-quality and dedicated support to each client, ensuring that their specific needs are met effectively throughout the care cycle.

ACCORD offers a competitive benefits package for Case Managers, which includes PTO, nine paid holidays, health, dental, vision, and life insurance, as well as no-cost short and long-term disability insurance. Additional perks include a retirement savings plan, an employee wellness program, tuition assistance for career advancement, and mileage reimbursement for providing direct services.

In answering this question, share specific reasons that connect your personal values with ACCORD's mission. Highlight any past experiences in case management or working with individuals with disabilities that inspired you to pursue this role.

In your response, discuss a specific example where you encountered a challenge in managing a case. Focus on your critical thinking and problem-solving skills, detailing the steps you took to resolve the issue and the outcome.

Discuss your time management techniques and organizational skills that allow you to effectively prioritize tasks. Mention tools or methods you use to stay on top of documentation and ensure that you’re providing quality care to all clients.

Talk about the importance of establishing trust and a strong relationship with clients. Share techniques such as active listening, empathy, and consistent follow-up that you've successfully used in previous positions.

Your answer should convey your commitment to professional development. Mention specific resources, training programs, or networking groups that you utilize to stay informed about industry changes and best practices.

Explain your approach to managing non-compliance while remaining supportive and understanding. Emphasize the importance of communication, re-evaluating the care plan, and involving the client in decision-making.

Share your perspective on the importance of including family members in the case management process. Discuss methods you would use to engage them while respecting client confidentiality and fostering collaborative relationships.

Discuss your familiarity with maintaining accurate and detailed case notes within the required guidelines. Highlight the importance of documentation in tracking progress and ensuring compliance with regulations.

Share an example that illustrates your team collaboration skills. Explain how you support colleagues, share knowledge, and contribute positively to a productive and collegial office atmosphere.

Emphasize the significance of precision in case management and how it affects the quality of care that clients receive. Provide examples of past experiences where attention to detail directly impacted a case's success.