Director, Payor Relations

The Director of Payor Relations at Tend is responsible for establishing strong relationships with dental payors, leading the development of strategic plans, negotiating contracts, and creating innovative reimbursement programs. This role requires collaboration with various teams to ensure alignment with the company’s business goals.

Candidates for the Director of Payor Relations role at Tend should have a Bachelor’s degree in Business Administration, Healthcare Management, or a related field. Furthermore, a minimum of 5-7 years of experience in a payor relations role, particularly within the dental or healthcare sectors, is essential.

The Director of Payor Relations at Tend collaborates closely with legal, finance, and clinical teams to ensure that all payor agreements meet state and federal regulations, as well as industry standards, while also aligning with Tend’s overall business strategy.

In the Director of Payor Relations position at Tend, you’ll identify and evaluate new business opportunities through payor partnerships. You’ll also craft innovative programs that not only optimize reimbursement but also drive the organization’s overall growth.

What sets the Director of Payor Relations position at Tend apart is our focus on creating an empowering, patient-centric experience. We nurture a collaborative and innovative culture that values science over sales and promotes a positive environment for both our patients and team members.

When discussing your contract negotiation experience, highlight specific examples where you successfully secured favorable terms. Emphasize your understanding of the dental insurance landscape and how you leveraged relationships with payors to achieve better outcomes.

Demonstrate your commitment to ongoing education by mentioning professional organizations you belong to, webinars you attend, and publications you read. Illustrating a proactive approach to knowledge can reassure interviewers of your expertise.

Articulate your approach to building relationships by discussing your strategies for networking and communication. Explain how you would leverage previous experiences to create trust and drive successful partnerships with key payors.

Use specific examples to outline the strategies you’ve employed, such as enhancing claims processing or developing innovative reimbursement programs. Highlight the outcomes achieved through these strategies to showcase your effectiveness in this area.

Discuss the importance of metrics like claims processing times, denials rates, and reimbursement rates. Explain how analyzing these metrics helps identify opportunities for improvement and drives strategic decision-making.

Share a specific story where your efforts led to a successful collaboration with a payor, detailing the challenges you faced, the solutions you implemented, and the positive impact on your organization or patients.

Be honest about challenges while focusing on your problem-solving skills. Discuss how clear communication, data analysis, and strategic thinking helped you navigate difficult situations in payor relationships.

Highlight your collaborative experiences and how you’ve worked with different teams, such as legal or operational teams, to align payor relations strategies with the company’s overall objectives.

Express your alignment with Tend’s mission and values, underscoring your enthusiasm for transforming dentistry and how your expertise can significantly contribute to that vision.

Share your methods for prioritization and time management, emphasizing how you assess urgency versus importance and utilize tools or strategies to keep projects on track, particularly in high-pressure situations.